WIRELESS DOESN'T WORK DOES NOT DIRECTLY PORTABLE WIN 7

Cannot connect by using direct wireless portable Win 7. The printer is Envy 4500. Connection there is no Android device and is fully functional.

Hello @RNC4899 and welcome to the Forums of HP, I hope you enjoy your experience!

I see that you have direct problems wireless.  I would like to help!

I would say uninstalling the software of the printer.

Once it is uninstalled, I suggest you put your system in clean boot mode in the configuration of Microsoft.  You can do this by following this document: How to perform a clean boot in Windows.

Once the computer is in clean boot mode, I would suggest to reinstall the HP printer install wizard for Windows.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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