Wireless network adapter not working not not for HP Pavilion dv4 - 2020ca

Hello

My wireless network adapter does not work after my computer crashed. Here are the details:

The product name and number:

HP Pavilion dv4 - 2020ca Notebook PC

Operating system installed:

Windows 7 64 bit

Error message:

After the accident, there is a message saying that there was an error where a file is not found (unfortunately I did not record the name of file that I felt something time... even the message said if this is the first time my computer crashed I should just restart...)

Changes to the system:

I was updating my AVG antivirus software. I left the computer for maybe 10 minutes, and after his return to him, I found that a crashed and showed the message above

Any help would be appreciated.

Hello

Before I got your answer, I restored my computer to an earlier time and now my wireless adapter seems to work very well. I don't know if this computer recovery solution is temporary or permanent, so I always keep an eye on the installations and updates that I do. and if the same problem occurs, I will try the suggestions you have made.

Thanks for the help

Tags: Notebooks

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    Diagnostic information (wireless connectivity)

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    Information for a diagnosis of connection

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    Interface name: Intel(r) WiFi Link 5300 AGN

    Interface type: Native WiFi


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    Profile match: success

    Pre-Association: success

    Association: success

    Security and authentication: success


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    Yes Yes Infrag 60

    Infrag Yes Yes 99

    Ad hocg No. 18 Yes

    Yes Yes Infrag 78

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    SSID length: 10

    Connection mode: Infra

    Security: Yes

    Defined by group policy: No.

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    Connectable: Yes


    Information for the login ID 9

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    Auto Configuration ID: 9

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    SSID length: 10

    Connection mode: Infra

    Security: Yes

    Pre-Association and Association

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    Security settings provided by hardware manufacturer (IHV): No.

    Profile matches network requirements: success

    Pre-association status: success

    The Association status: success

    Last AP: 00-13-1a-3b-ee-a0

    Security and authentication

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    Configured encryption type: WEP

    802.1 x protocol: Yes

    Authentication mode: Machine or user

    EAP type: authentication not started

    Number of 802. 1 X restarts: 1

    Number of failures of 802,1: 0 X

    802.1 x status: success

    Key exchange initiated: Yes

    Received unicast key: Yes

    Received multicast key: Yes

    Number of security packets received: 9

    Number of security packets sent: 7

    Decision of the attempt: success

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    Package statistics

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    NDIS Tx: 0

    Unicast decrypt success: 1

    Multicast decrypt success: 0

    Unicast decrypt failure: 0

    Multicast decrypt failure: 0

    Rx success: 1531

    Rx failure: 0

    TX success: 5

    TX failure: 0

    Try TX: 0

    TX retry number: 0

    Life expectancy exceeded TX maximum: 0

    Failure of TX ACK: 0

    History of roaming: 0 item (s)


    Information for Auto 8 Configuration ID.


    List of visible networks: 1 item (s) total, 1 article (s) poster

    Type BSS PHYSecurity Signal (RSSI) Compatible SSID

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    Yes Yes Infrag 80

    List of favorite networks: 1 item (s)

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    SSID length: 10

    Connection mode: Infra

    Security: Yes

    Defined by group policy: No.

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    Connectable: Yes


    Information for the login ID 8

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    Auto Configuration ID: 8

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    SSID length: 10

    Connection mode: Infra

    Security: Yes

    Pre-Association and Association

    The parameters of connectivity provided by hardware manufacturer (IHV): No.

    Security settings provided by hardware manufacturer (IHV): No.

    Profile matches network requirements: success

    Pre-association status: success

    The Association status: success

    Last AP: 00-13-1a-3b-f0-20

    Security and authentication

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    Configured encryption type: WEP

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    Restart of number of 802. 1 X: 2

    Number of failures of 802,1: 0 X

    802.1 x status: success

    Key exchange initiated: Yes

    Received unicast key: Yes

    Received multicast key: Yes

    Number of security packets received: 13

    Number of security packets sent: 11

    Decision of the attempt: success

    Connectivity

    Package statistics

    NDIS Rx: 0

    NDIS Tx: 0

    Unicast decrypt success: 1

    Multicast decrypt success: 0

    Unicast decrypt failure: 0

    Multicast decrypt failure: 0

    Rx success: 2262

    Rx failure: 0

    TX success: 59

    TX failure: 0

    Try TX: 19

    TX retry multiples: 5

    Life expectancy exceeded TX maximum: 0

    TX ACK failure: 26

    History of roaming: 1 item (s)

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    Roamed from BSSID: 00-13-1a-3b-fa-f0

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    Disconnected from BSSID: 00-00-00-00-00-00 reason: 0 x 00000205


    Information for Automatic Configuration 7 ID.


    List of visible networks: 1 item (s) total, 1 article (s) poster

    Type BSS PHYSecurity Signal (RSSI) Compatible SSID

    ------------------------------------------------------------------------------

    Infrag Yes Yes 99

    List of favorite networks: 1 item (s)

    Profile:

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    SSID length: 10

    Connection mode: Infra

    Security: Yes

    Defined by group policy: No.

    Connect even if the network is not broadcasting: No.

    Connectable: No.

    Reason: 0 x 00028002


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    Auto Configuration ID: 7

    Profile:

    SSID:

    SSID length: 10

    Connection mode: Infra

    Security: Yes

    Pre-Association and Association

    The parameters of connectivity provided by hardware manufacturer (IHV): No.

    Security settings provided by hardware manufacturer (IHV): No.

    Profile matches network requirements: success

    Pre-association status: success

    The Association status: success

    Last AP: 00-13-1a-3b-fa-f0

    Security and authentication

    Configured security type: open

    Configured encryption type: WEP

    802.1 x protocol: Yes

    Authentication mode: Machine or user

    EAP type: authentication not started

    Number of 802. 1 X restarts: 1

    Number of failures of 802,1: 0 X

    802.1 x status: success

    Key exchange initiated: Yes

    Received unicast key: Yes

    Received multicast key: Yes

    Number of security packets received: 13

    Number of security packets sent: 11

    Decision of the attempt: success

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    Package statistics

    NDIS Rx: 0

    NDIS Tx: 0

    Unicast decrypt success: 3

    Multicast decrypt success: 0

    Unicast decrypt failure: 0

    Multicast decrypt failure: 0

    Rx success: 288

    Rx failure: 0

    TX success: 49

    TX failure: 0

    Try TX: 19

    TX retry multiples: 5

    Life expectancy exceeded TX maximum: 0

    TX ACK failure: 28

    History of roaming: 1 item (s)

    Schedule: 2010-11-30 12:56:36-732

    Roamed from BSSID: 00-00-00-00-00-00

    Reason: 0 x 00000007

    Disconnected from BSSID: 00-00-00-00-00-00 reason: 0 x 00000205


    Information for the login ID 6

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    Auto Configuration ID: 7

    Profile: Discovery connection

    SSID:

    SSID length: 10

    Connection mode: Infra

    Security: Yes

    Pre-Association and Association

    The parameters of connectivity provided by hardware manufacturer (IHV): No.

    Security settings provided by hardware manufacturer (IHV): No.

    Profile matches network requirements: success

    Pre-association status: success

    The Association status: success

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    Security and authentication

    Configured security type: open

    Configured encryption type: WEP

    802.1 x protocol: Yes

    Authentication mode: disabled (5)

    Restart of number of 802. 1 X: 3

    Number of failures of X 802,1: 1

    802.1 x status: failure 0 x 00000000

    802.1 x reason code: 0 x 00050006

    Key exchange initiated: No.

    Number of security packets received: 8

    Number of security packe

    Diagnostic information (wireless connectivity)
    Details on the diagnosis of wireless connectivity:

    For all the info on this session, see the event information of wireless connectivity.

    Helper class: Auto-Configuration
    Initialize status: success

    Information for a diagnosis of connection
    The GUID of the interface: e3f4016b-a75e-4d88-96ba-8bd3f26f0fb4
    Interface name: Intel(r) WiFi Link 5300 AGN
    Interface type: Native WiFi

    Result of diagnosis: there may be problem

    Diagnostic information (wireless network adapter)
    Details on the diagnosis of wireless network adapter:

    For all the info on this session, see the event information of wireless connectivity.

    Helper class: Native WiFi MSM
    Initialize status: success

    Information for a diagnosis of connection
    The GUID of the interface: e3f4016b-a75e-4d88-96ba-8bd3f26f0fb4
    Interface name: Intel(r) WiFi Link 5300 AGN
    Interface type: Native WiFi
    Profile:
    SSID:
    SSID length: 10
    Connection mode: Infra
    Security: Yes
    Connect even if the network is not broadcasting: No.

    Result of diagnosis: there may be problem
    ----------------------------------------------------------------------------------------------------

    That's about all.  If anyone can provide any indication as to why it would suddenly stop working, I would appreciate the help to solve this problem.

    Ido

    Ido Dubrawsky,

    Thank you for visiting Microsoft Answers!

    The question you have posted is related to networking in a commercial environment and would be better suited to the TechNet community.

    Please visit the link below to find a community that will support what ask you:
    http://social.technet.Microsoft.com/forums/en-us/w7itpronetworking/threads

    Cody C
    Microsoft Answers Support Engineer
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