With the new PC RoboHelp for Word does not open
When I try to open RoboHelp for Word, you receive this error message:"The version of Microsoft Word you have installed is not supported." Please install an earlier version of Word before you run RoboHelp for Word. »
With this new installation of PC, I always use Word 2003, which is the same version that I used previously. However, the operating system of the PC is now XP, while she was before Windows 2000.
Any ideas?
Thank you!
Janice
Peter and Brian, thank you VERY much! RoboHelp for Word works now.
Peter, your advice to install RoboHelp after installing Word was key to resolve this issue.
For a quick summary of the result - our Help Desk uninstalled and reinstalled Outlook, Word and RoboHelp. Then they have reinstalled Word and Outlook; to change a setting 'Advanced' in outlook; to get the word to stop giving me the error messages, they need to redo my user profile. Then after that I was convinced that Word and Outlook work properly, this afternoon I installed RoboHelp X 5 through my CD and then downloaded and installed these two tasks on Adobe.com:
-rho_x501.exe (for updating HR Office Word 2003 support)
-rho13_x502.exe (for the Microsoft XP Service Pack 2 updated X5.0.2). help
I am so grateful that RoboHTML and RoboHelp for Word seem to work well! Thanks again!
Janice
P.S. I have a question on a patch that I have not yet loaded, but I'll post that under a material full.
Tags: Adobe
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