Xbox live novice cannot open a session

Hi guys

I bought a xbox live gold for my boys as a birthday gift. Boys in error could not operate because they were rushing forward and did not read the instructions. They had not bought the code. I bought the code via my pc and my old hotmail account, everything seems ok with that. Return to the xbox now I get an error with the email addresses are not incorrect. Have tried to make a new identity etc just go around in circles. Help

Hello

Your Question is beyond the scope of this community...

I suggest that repost you in the Xbox Forums.

"Xbox a Preview program FAQ.

http://support.Xbox.com/en-us/Xbox-one/system/Xbox-update-preview-FAQ

'Home'

http://forums.Xbox.com/

"Xbox forums.

http://forums.Xbox.com/xbox_forums/general_discussion/f/3817.aspx

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Tags: Windows

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