XP stopped working - error message mentions rundll32.exe and activation XP

So in the middle of downloading something last night my Avast anti virus kicks and says something about the files looking for suspects. Immediately, I cancelled the download and was 99% sure that I had deleted all the files wrong. This morning, however, when I turned on my laptop computer it wouldn't let me load XP and came up with an error message of not being able to read the license for windows and needed me to activate it. When I click on 'no' my desktop background loads, but nothing happens when I click 'Yes', load of my wallpaper and a box will appear where I presume he was telling me how to activate it, only nothing loaded. I guess that he should be connected to the internet which, for some reason, he did not and I had no access to anything else; No start button, no task manager, Control Panel No.

Luckily my laptop has been implemented with a dual boot in order to start and use the partition with the original OS that came on the laptop (Vista) to access the XP drive. As the error previous message stated rundll32.exe they advised me to replace it and and then scan with Malwarebyte s Anti Malware and removed all infected files that came. But nothing has changed.

Could I have deleted something that is used in conjunction with the rundll32.exe? If Yes, what? And is there anyway to get it back?

I have read similar problems online and advice has been to start the XP cd to repair or reinstall, but how am I wanted to do when I can not load even XP to access the CD drive?

Can anyone help?

Florie

Hi Florieness,

· What is the exact error message that you receive with the error code as appropriate?

· What is the service pack installed on the computer?

· What is the number and the model of the computer?

Try the methods below:

Method 1:

Try to perform the last good configuration on the computer and check if you are able to boot to the desktop. You can check the link for the steps below: how to start your computer by using last good known Windows XP Configuration: http://support.microsoft.com/kb/307852

Method 2:

If the first method does not work, you can follow the procedure (method 2) from the link below and check off the results: you are prompted to activate Windows XP or Windows Server 2003, each time that you start the computer: http://support.microsoft.com/kb/312295

With regard to:

Samhrutha G S - Microsoft technical support.

Tags: Windows

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