XPS 10 - just received, does not illuminate

Hello

I just got a tablet of 10 XPS today.  I loaded the device for 4 hours as stated in the manual.  After 4 hours I tried to start the machine, but it would not start up.  The only response to pressure (and holding) the power button was the LED flashes 3 times.

My guess is that there is a problem with the battery and the flash LED tells me that the unit is not charged.

Someone at - it the same problem?

Got this the other day for the support of Texas... and it worked!

.  A problem has been identified with this model where if battery low it will appear dead and not turn on.

  1. Unplug the connector to 40 pins of the tablet. If anchored, unplug the Tablet from the dock.
  2. Press and hold the power button for 10-15 seconds (this makes a strong power off on the device in case it is locked or hung)
  3. Reconnect the connector 40 pins on the device. Leave the responsibility of the unit for at least one hour (60 minutes) before you press the power button /. By pressing the button power until the device is charged will hang the unit and prevent another load.
  4. After waiting at least an hour, press the power button for 3-4 seconds, turn on the unit.
  5. If this solves the problem, the battery was dead and the aircraft entered a suspended state. A software update for this problem definitely will be pushed by the update of Windows ~ February 12, 2013.

Tags: Dell Devices

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