XPS 17 (L702x) Touchpad problems

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• XPS 17 L702X new charges of battery Dell to only 90%

  Hello

  I have a Dell XPS 17 L702X serial number .  I just bought a new battery 9 cells directly from Dell.  I installed today and is billed at only 90%.  Now, he says "plugged in, not charging.»

  I tried to unplug the adapter to the device and plug in again, and the reboot of the machine, without success.

  The last BIOS update for was released in December 2013, so I know I'm on the latest version of the BIOS.

  Any ideas?  Thank you.

  Kevin B

  This sounds like a battery calibration problem. Try to run the battery down until your laptop off, then plug the AC adapter and see if it charges to 100%.

• Yet another customer unsatisfied XPS 13 9343 touchpad

  I want to add my voice to the chorus that the touchpad on the XPS 13 9343 (early 2015) gives me fits. I installed the BIOS A01, did not help significantly.

  1. Cursor jumps around under palm ghost touches, even without touching the touchpad
  2. sometimes unable to leave his right hand on the pavement and let button to work with the left hand
  3. sometimes is unresponsive for several seconds. especially vertical scrollbar in Firefox
  4. cursor jumps on the two right and left clicks, often by clicking the wrong button in the process
  5. occasional clicks ghosts when you pull the mouse on the page

  The XPS 13 is a beautiful notebook.  He really need an app fully featured touchpad to set the sensitivity and eliminate too sensitive behaviors.

  By the waay, types also sometimes double keyboard.  Another feature that should be easily resolved with a period of repetition that does not exist.

  Brabian

  Your best bet is to send it back while you still can and are looking for another machine but not from Dell.

  Look at the spectrum by HP for example, it seems to have the same features and cost much less. Search the touchpad before buying.

  Dell has knowledge on touchpad problems for a while and has had plenty of time to give us pilots and a screen put up so that each person can adjust the touchpad to his personal preferences. But in my opinion reason he hangs out and do not admit there is a problem means that Dell is not going to solve the problem.

  Some even want to blame Microsoft, compare that to buy a new car and say Ford says go to manufacturing the parts for an item replaced or fixed. Completely ridiculous!

  I paid Dell $1599,00 plus tax and this means that Dell is the responsible party.

  How is it possible that Dell designed, built prototypes and run operational tests on these machines without noticing that the touchpad has so many problems?

• Satellite P300-1 year - Touchpad problem with AC adapter / CC

  I have a laptop Satellite P300-1 year and from the beginning (two weeks)
  I have a touchpad problem: it will not immediately responsive and the pointer shakes when pressing the key. Very often, it freezes for only one or two seconds.

  It's VERY annoying. A USB mouse works perfectly.
  I tried to reinstall the drivers of the ALPS, tried Synaptics ones, just try Windows Vista drivers: no way.

  Now, I found the reason: this question is present only when the laptop is powered by the AC adapter / CC.
  With the battery, the touchpad is perfect.

  I contacted Toshiba Service and thay said that they do not change the AC adapter if I don't mean before a full system restore!
  Is it not more simple just try with a new adapter and then only, if the problem persists, try more drastic procedures?

  Anyone had this same problem?

  > I contacted Toshiba Service and thay said that they do not change the AC adapter if I don't mean before a full system restore! Is it not more simple just try with a new adapter and then only, if the problem persists, try more drastic procedures?

  The point is that your laptop should be always verified using the Toshiba factory setting.
  Why? Because the ASP wants to make sure that this issue is not related to a software problem (compatibility problems with applications 3rd part). Software problems are not covered by the warranty.

  In addition the ASP will always recover the laptop before the verification of the pieces of equipment to malfunction. Therefore, you should always back up your data from the HARD disk until you send the laptop to check.

  I recommend you to reinstall the operating system using the Toshiba recover disc and then check if the problem appears.
  If yes you can contact ASP and could provide all the necessary details for only one technician.

  Good bye

• Windows product key XPS 17 (L702x)

  Hello

  2 years ago I bought a computer laptop Dell 'XPS 17 (L702x)' my production code is . I want to format my laptop and make "new" again, but I noticed that my windows product key is impossible to read. I can see a part of the key, but not all. It is xxxxx-xxxxx-xxxxx-xxxxx-xxxxx. In this way, I won't be able to re - install. Can you give me the missing part of my code? Where can I ask for it? I try to use a KeyFinder, but I know with certainty that they are 'find' the wrong code because I can read more than half of it and it is not matching. Please help me!

  The key finder gives the System Locked Preinstallation key which is used for activation OEM Dell Dell.

  You can find more information (in my very long document). See the Windows reinstallation Guide / A Clean install of Windows 7 step 2 to back up just in case product activation:

  http://philipyip.WordPress.com/Dell-community-forums/

  If you use the DVD to reinstall Dell your product should automatically enter the Dell SLP key and activate when a Dell BIOS is corrected. If you use a Windows 7 .iso (recommended because it includes Service Pack 1), then you can use the backup and restore of activation program and restore the activation product, as mentioned in step 11. A clean install of Windows 7 will help guide you through the installation process

• My laptop Dell XPS 17 (L702x) does not recognize an SSD pro Samsung 840

  Hello

  I buy all my first SSD for my laptop Dell XPS 17 (L702x) (8T7CQS1). I managed to install the Samsung 840 pro (MZ-7PD256BW) at the HARD School of XPS drive, but the BIOS does not detect as a second HARD drive.

  My BIOS version is the most recent: A19 (26/10/2012), I tried to load the BIOS default settings, but no change.

  The SATA in the BIOS mode is AHCI.

  What could I do with them?

  Thanks, if you can help me,

  Kris

  Hi Kris,

  Traction test drive 1 and put the SSD in this slot. Then boot in the BIOS to see if the drive is detected.

• XPS 17 L702x - problem with GPU - screenshots inside!

  Hello

  I have a Dell XPS L702X of 17 "and my GPU is not used by my applications/games. Instead, it uses the Intel HD 3000 chipset, even when I run on the power configuration high performance and when I whitelist enforcement in the nVidia control panel.

  I did a fresh install of Windows x 64 Pro Edition.

  The laptop came with the A14 bios version. I found an update of the Bios Version on your website and flashed my Bios. This does not help, and this version is no longer on your Web site.

  I tried to install the nVidia drivers present on the CD that came with the laptop, my system was not reckognized.

  I changed the file nvam.inf to fool the installer to accept my system, and the driver has been installed successfully. The problem is still there.

  I installed the nVidia drivers 290,36 (beta) by using the same trick, it still does not work.

  I tried to call the tech support of my coutry (France) and they say they'll call me back today (because they had database problems yesterday), but they did not. Their offices are now closed.

  Here are a few screenshots to put emphasis on:

  http://i44.Tinypic.com/10dh990.PNG

  http://i42.Tinypic.com/1zxaxll.PNG

  http://i43.Tinypic.com/518vr.PNG

  http://i40.Tinypic.com/2r47dr7.PNG

  http://i42.Tinypic.com/2zgggn9.PNG

  Everything else (sound, fast setting, wifi etc.) works perfectly. There are discussions on the notebookreview.com forums (I'm not the only one having this problem), but there is still no news about a possible solution.

  I came here to explain the problem again and be in contact with several customers/technicians.

  All the best :)

  The new drivers nVidia on the Dell Web site has solved the problem!

  A big thanks to all the technicians who have worked on this fix =)

• DELL XPS 13 touchpad problem

  Hi all!

  I will try to explain the problem as well as possible. Lets see if I'm not the only one with this problem.

  So first of all, touch-pad of the Dell XPS worked pretty well with the last update for windows 8.1 Pro systems. And when I talk of the button I mean the gesture of finger multi thingy. After the release of windows 10 it still work quite well and after a same update added some new features that make it work touch-pad of almost like Mac. BUT after awhile, they published an another update, then, touch-pad became a complete *. The option multi gesture suggested that all tapping with three fingers, it will evoke Cortana and everything by sliding upward with three fingers must turn on the switch of the task and drag to the low reduced all windows. But what it actually is: while tapping with 3 fingers evokes Cortana, while sliding to the top, he mentions Cortana and while sliding down, it opens the settings (which is not yet included in the parameters of the multi touch-pad finger gesture).

  I tried change the driver for an old, reinstall the new case is just something with the file of the driver. Nothing works. She keeps just be * and that's all

  I can't contact support technology guide for I ask some advice here. If someone has the same thing or know the solution I'd be happy to hear it.

  Thanks in advance,

  Georg

  Yep, it's a problem with the drivers from Dell which has been around since the beginning of August, at least (just Google and you will see), so clearly, they're never going to correct something. They are too busy to load all of their laptops with new crapware. Useless company.

• XPS 15 9530 Touchpad

  I used my new XPS 15 for three days and the touchpad already shows signs of use strongly.
  There is a black dot in the middle of the touchpad, but also on the space bar. Someone has the same problem?
  Is it normal for a laptop of Euro 2000?

  http://www.dropbox.com/s/0074fh3616ke10e/IMG_1225.jpg

  I have the same problem here, it seems that it is the problem of equipment, the material of the cover of the touchpad is very easy to get dirty and difficult to clean. I tried to clean it up, but it's the same thing.

• Dell XPS 13 (9343) touchpad scrolling speed.

  Hello

  So I just took my brand new Dell laptop XPS 13 (9343) today and everything works perfectly. The only problem I have with it at the moment is the speed of the touchpad, because I believe that it is too slow for my taste. I can't find the touchpad settings in the Control Panel, I can't find any drivers concerned for the model I have.

  Is it possible to increase the scrolling speed?

  Holy *...

  In fact, I have an answer for this question...

  Normally I do not have...

  Just stumbled on this one on another site...

  The setting of the speed of the trackpad is actually used for the speed of the mouse.  For example, to increase the number of lines to scroll to the mouse and it affects the speed of scrolling for the trackpad...

  Voila!

  It works...

• Split x 2, touchpad problem

  The Split X 2 HP with processor i5 and WIndows 8.1

  I bought a x 2 split this last November and I had a problem of re-occurred since I got it. During use, the mouse will often freeze and my touchpad does not work. Can you please tell me how to fix this? I am a student engineer and I need my computer works fine for my work. Thank you

  Hello

  I recently used a Split 13D x 2 that has the same problem and the next seems to correct the problem.

  Open windows control panel and open the Device Manager.  Expand "Controllers of Bus USB" and you should find 2 entries for "Generic USB Hub".  Right-click on that 1 and select Properties, then select the tab power management and Remove the tick in the box "allow the computer to turn off this device to save power".  Click Ok to save the setting.

  Do the same for the 2nd "USB hub generic.

  Once completed, restart the laptop.

  Kind regards

  DP - K

• Pavilion: synaptics touchpad problems.

  I currently have problems touchpad and mouse.

  I used my wireless mouse once and my trachpad has stopped working compltetely.

  I have seen that it is a common problem but Ive tried everything and nothing works. a hard reset worked once to get my mouse works again without the wireless mouse but when I need to click top of cushion does nothing.

  I tried another hard reset, but the mouse pad still does not work. the mouse only appears when I plug the wireless mouse.

  When I go in the settings is not synaptics, so I downloaded synaptics for my laptop and he said 'impossible to find specific program BONES.' so I uninstalled the old version, downloaded the version for my computer laptop but still said the same thing, even if it was the version for my laptop.

  Any idea?

  @evanb1997

  Install this first.

  http://ftp.HP.com/pub/SoftPaq/sp72501-73000/sp72862.exe

  RESET.

  Then install this.

  http://ftp.HP.com/pub/SoftPaq/sp72501-73000/sp72875.exe

  RESET

  REO

• Satellite Z30 - A - 1 d 0: No. Wlan after fashion 'sleep' / touchpad problem

  Hello!

  I bought this laptop in early September and I am super happy with it, but there are two little things that annoy me and I was not able to fix yet:

  (1) exit standby or sleep mode, it is re - connect never automatically for the wireless on it's, I have to do it manually every time. Windows wireless works well, so this isn't it, but what is?

  (2) sometimes the touchpad will stop working randomly and I have to use a mouse or restart to fix it. I reinstalled the drivers for the touchpad. Turning the touchpad/disable using function keys does not resolve the problem.

  Any help would be appreciated!

  Yes, the Intel® Dual Band Wireless-AC 3160 pilot was published on the Intel page, and looks like this driver is more recent than the one provided in the Toshiba page.

  Here you can get the latest version of the driver:
  https://Downloadcenter.Intel.com/SearchResult.aspx?ProdId=3776

• Satellite L505-13W - FN keys were not and touchpad problem

  Hello everyone,

  I have two questions and I'd highly appreciate your help.

  First, when I got the laptop he used to have a Fn bar that comes down from the top of the screen when I press the Fn, it shows all the keys Fn, now it disappeared. I need to get it back, I almost tried everything and nothing is there yet.

  Second, the touchpad is a zoom no more when I apply the 2 fingers in and out, he used to do that before.

  My laptop is Satellite L505-13W

  Thanks in advance

  Hi abdouni,.

  1. I think that the problem is related to Toshiba Value added Package, and Flash Cards Support utility. These two tools control FN keys and cards Flash appears if you press the FN key.
  You can download it from the official website of Toshiba:
  http://EU.computers.Toshiba-Europe.com > support & downloads > download drivers

  Regarding the installation: first remove these two tools and reboot the laptop. Now, install the package of added value and stop and start again. Install the Flash Cards Support utility and do a restart. Now, the FN keys should work again.

  2. it could be related to value added package too to check my ad.
  If it s does not work, reinstall the driver for the touchpad.

• Satellite T110-107: touchpad problem - pointer move sometimes

  Good afternoon everyone,

  Currently I have a series of Satellite T110-107 and have problems with the touchpad.

  I start the computer and the touchpad works very well for a few seconds, after that, the touch pad stops working to full capacity.
  If I wander my fingers on the touchpad and the pointer does not move, sometimes it will move up and down, but not as it should.

  It is a common problem, or is it a hardware problem... or is it the fact that I'm just not accustomed to having the correct settings on windows7?

  All help reveal be great, because it's very frustrating!

  Kind regards!

  Hello

  I found a few tips and tricks that you should try.

  First, you must change the sensitive touchpad settings to lower the level.
  Go to control panel-> mouse and all the settings for the touchpad to the value has a less sensitive level.

  You should also right click Synaptics Pointing Device (in the taskbar) and get in the middle of the page Double click speed on.
  Move the slider to half way down the beach. This should help you too.

  Last but not leas, you will need to disable zoom pinch.
  Go to the icon in the lower right corner Synaptics pointing device, click on 'The pointing device properties', click on the "Device settings" tab, then the settings button. Uncheck "Enable Pinch Zoom" under "Pinch Zoom".

  Greetings