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• Blackberry Bold 9700 Smartphones from blackBerry backup

  Hello!

  I was able to backup data from my phone to the computer before it broke down. (Shows a white screen, I think the problem is the display screen)

  The questions are:

  1 is easy to fix the problem?

  2. how to open the data stored on my computer? I need to check some contacts and text messages.

  3. How can I transfer all the data again to a new phone? Should this phone be a Blackberry in order for contacts/messages/photos to be transferred?

  Thanks in advance for answering my questions.

  Hello

  ateliermd2003 wrote:

  1 is easy to fix the problem?

  In my view, that can be firmly answered by a technician with the device by hand. If the problem is not a hardware problem, you might be able to recover it with this:

  • KB27956 How to recover a BlackBerry smartphone from any State

  ateliermd2003 wrote:

  2. how to open the data stored on my computer? I need to check some contacts and text messages.

  Natively, the backup file (BBB or RPI, depending on the version of the Desktop software you used) is intended for a single purpose... as the source of restoration to a BlackBerry. But there are several 3rd PC-based 3rd party there apps that can analyze the file backup, some even to do something else with the resulting data. I've never needed, but I heard good things about MagicBerry. Search for a few seconds (for example, on Google) and I'm sure you will find plenty of candidates for your needs.

  ateliermd2003 wrote:

  3. How can I transfer all the data again to a new phone? Should this phone be a Blackberry in order for contacts/messages/photos to be transferred?

  To transfer to another BB, simply perform the restore:

  • KB10339 How to use BlackBerry Desktop Software to restore data from a BlackBerry smartphone from a backup file

  To transfer to another device, these 3 save game file analysis applications (from your point 2 above) would be your source... you would have to understand what requires this device non - BB and then manipulate the data in the required format and then use whatever of this non - BB device has to load the data on this device.

  Good luck!

• Smartphones from blackBerry Torch 9810 Software Update Lock-up

  This 9810 was to make a wireless software update and got 19 percent of the total backup (Social Feeds) when it locked in place - it was left running overnight without change. The telephone switching market he returned to the same point. removing and replacing the battery automatically starts the process of update again, until he gets to 19% and crashes again. Switch on the screen when you press ALT and shift.

  Oh no... now you have a more catastrophic problem... 507 means that everything is gone from your BB - the operating system, applications, data. First we need to get the features of your BB, and then you need to restore from your most recent backup.

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below. (not applicable in your situation, since you can't take one now)

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You must also use these tricks, but please substitute 6a or 6b above if all load allows you to use a Web site:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Smartphones from blackBerry Curve 9380 - gel/pause

  I've had this phone for nearly 18 months without any problem, but last week I almost he threw out the window!

  For starters, he did pause for a few seconds, making send SMS, e-mail etc very frustrating! You might be texting, and then it is paused on everything that touches your tent to support on, then will take between 5 and 20 seconds to come for herself. Sometimes when I unlock or just try to navigate the phone - its fustrating Yes aswell!

  And then yesterday and today, the battery had drained by noon, although he had been accused of the overnight! I rebooted my phone at noon today, and its once again once drained (18:20)!

  They relate, or if my phone died?

  Hello and welcome to the community!

  Please try this sequence... Note that, throughout the whole 4h15m process, your BB should stay connected to a good charger (not the USB PC):

  1. With battery, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the screen not
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the screen not

  This has been known to "revive" some BBs.

  It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charged battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

  The results of this will show if your BB or your battery that has the problem.

  You can also try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• Smartphones from blackBerry App World

  I have a TORCH (software 6.0 Bundle 3049) with App World installed 3.0.0.73 from Blackberry Desktop Software.  I have download the updates and App World indicates that a new version is available 3.1.2.32, I download the new version and App World Spear is no longer.  In other words, I click on the world icon, and nothing happens.  I'm going to BB Desktop Software, delete App World, re - start the phone and re - install the 3.0.0.73 and functions of the App World.  In other words, until the App World informs me that a new version is available for the update and I can choose 'Update' or 'Close' and the cycle repeats.  I have 18 months left on my contract with Bell Mobility and I was kind of hoping that BB would fix it so I won't be too miserable until I can update an iPhone.

  I talked to Bell Mobility and that they me related to BlackBerry (RIM). The technical expert has helped me greatly.  I downloaded the software, saved my camera and reloaded the software bundle.  I won't go into details, it is best done with the advice of an expert.  Then, call your provider.

  But App World works perfectly now. So, all well that ends well.  I don't know if I will "jump" to an another unti now that my BB Torch works well again.

  FYI, the assistance was FREE!

• LANGUAGE of ENTRY of Smartphones from blackBerry to CHANGE

  Hi all

  I need to change the input from my bb to English language to French.

  I found where the do in the options...

  The problem is that when I get on the default English language entry screen / GB), when I click it, there is only English (United States). No other proposed.

  This bb has been offered to me by my former employer, maybe this can help you understand the origin of the problem.

  I have lloked on the site of bb to find answers, but without success sofar.

  Could you please help me find how to add a French in the other available Mo?

  Thanks in advance! :-)

  You would need to install an OS of a carrier that would include normally languages French or European.  Here are some instructions:

  1. start by searching for your operator and the system operating file that you want to use. I would like to use check European carriers (any carrier will work as long as the OS is for your type of device).  It is easier if you install the same version number you already have, you will be able to just install that language and not the rest of the operating system, but if you're updating to a newer version which is OK for... just takes a few extra minutes.  Make sure that the operating system download you shows as "multilingual".

  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  2. it's not bad to do a manual of your device first, backup using the Desktop Manager > backup. Close at the end Office Manager and disconnect it from BlackBerry. You can get the BlackBerry Desktop Software here http://us.blackberry.com/apps-software/desktop/

  3. download the OS from step 1 of the file on the PC then install on the PC by running (double click) the downloaded file.

  4. go into c:\program files Research in motion\apploader and delete the file named "vendor.xml." Also, check the following locations for the vendor.xml file and delete all instances of the file:

  On Windows Vista/7, go to C:\Users\YOUR_USER\AppData\Roaming\Research in XML Motion\BlackBerry\Loader (where 'YOUR_USER' is your user name)

  On Windows XP, go to C:\Documents and Settings\YOUR_USER\Application is In Motion\BlackBerry\Loader XML (where 'YOUR_USER' is your user name)

  5. connect the BlackBerry and double-click on "Loader.exe." It is located in c:\program files\common research in motion\apploader

  Pay attention to languages that are being installed and make sure you inlcude what you want.

• Smartphones from blackBerry Torch 9800 my email does not work via wifi

  I just sync my new torch of my old "BOLD". All information transferred perfectly including my 2 email accounts.

  I have the misfortune to live in an area of 2G alone on a remote island. SMS, phone calls and wifi only. I had my old "BOLD", via wifi hotspots on my gmail account and send and receive emails fine, but just say the torch was ' activation failed. A service connection is not available "whenever I try to activate the account.

  Seems that it won't work with wifi, I can surf the net without any problem

  Any ideas?

  Turn off the WiFi connection and go to an area where you have a clear link with the 2G (EDGE) and follow these steps:

  On your BlackBerry device, go to:

  1. options > advanced > host Routing Table > Menu > register.

  2 send your service from your carrier's BIS site books:
  Of your handheld: http://www.blackberry.com/btsc/KB15402

  Go to the Personal Email Set Up icon and sign. Then under help!, select Service books and select send service books.

  Your desktop PC: http://www.blackberry.com/btsc/KB02830
  North American carriers - scroll down to select your carrier
  Carriers worldwide - find your operator from the list

  3. with the BlackBerry device powered time, remove battery for a few seconds and then reinsert the battery to restart. This restart, even if you have already done this, is often necessary to install the service books.

  Then, this should install it Service required to torch books, and you should be able to perform all data in WiFi services you have been in the past.

• Option of 'Options' of the Smartphones from blackBerry in the BB Menu button doesn't work is not on the Torch 9800

  Whenever I select 'Options' from the drop of the BB Menu button on my Torch 9800, the screen flashes, then back to my home screen. It has been so for a long time (almost a year) and I think that there is a permission that has been disabled inadverdently. It does work if I use the theme BB6 native or other that I downloaded. Anyone know how to make 'Options' to the option to start working again?

  Hi randynjaimie,

  Try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software.

  For more information, see the following article. How to perform a clean reload of the BlackBerry Device Software for Windows. www.BlackBerry.com/BTSC/kb11320
  Please test to make sure that the problem has been resolved before restoring all the data from your backup file.

  I hope this helps.

• E-mail blackBerry Smartphones from BlackBerry regarding "update my password by e-mail"

  Hi, I received an email supposedly from BlackBerry to my phone at 01:04 titled Action required: update password.

  The message told me that I had to update my password on one of my email accounts in the BlackBerry internet service. HE said that Email from that address were not distributed to my phone (I only noticed at this point that they were not because this isn't used much e-mail) and to resume the service, I needed to update my passwsord.

  He went on to give me instructions on how to do it. He said to open my BlackBerry Internet service account is by opening the configuration of email on my device application or visiting the BlackBerry Internet Service site then to go to the page e-mail accounts, choose the option change the correct email address, update the password field and then save.

  Depending on my device, the message has been received using the email as needed update account and has been in my Inbox and came from "[email protected]."

  It may seem silly, but I'm always a little kept when I get emails about passwords, I still did nothing, but I connect to my e-mail account online and there are 3 messages in my Inbox that indeed did not come to my phone, but no messages from blackberry. I didn't have a problem with my existing password.

  Is it current for BlackBerry to ask me to do this?

  Thank you very much for any help received

  It happens from time to time. Fear not:
  it you don't trust that, just go to your carrier's BIS site and edit the passwd file.

• Smartphones from blackBerry 8320 walkie/malfunction?

  Hi I had my edition gold pale 8320 Curve BB for a few months now. During the holidays, perhaps after having dropped the phone, I only can hear/talk to make a call. I can use all the other features, however, and the weird part is that the largest speaker works very well during playback of MP3s, although silent when the calls are put on speaker. What could be the problem and the solution?

  Help is greatly appreciated, thanks in adance.

  Welcome to the terzian313 forums

  First try a battery pull:
  1. remove the battery while the phone is turned on
  2. wait a few seconds before inserting it again
  3. wait for the long end of the boot process (takes a few minutes usually)

  This clears most of the software problems that occur on the BlackBerry from time to time. You can also use Quickpull, a free application that simulates a battery pull without removing the battery: http://software.crackberry.com/product.asp?id=27660
  A battery pull gets lost when using the applications memory and clears minor software errors that creep over time. The blackberry is running an operating system just like your PC is running windows and battery pull is the equivalent of a reboot / restart your computer.

  If this does not work, then you will have to reload your OS, since something can be damaged on the phone.

  Backup cell phone: http://www.blackberry.com/btsc/KB12487

  Then perform a new installation of your operating system: www.blackberry.com/btsc/KB11320

  Use the phone for a bit and test it before you restore the backup, just in case the backup contains a corrupted database that is causing the problem. I would only restore specific databases such as the address book and the calendar, nothing extra that can be easily configured again.

  Restore backup of individual database: http://www.blackberry.com/btsc/KB10339

• Smartphones from blackBerry Desktop Manager does not recognize my Sprint Bold 9650

  I put these questions I have on You Tube.

  http://www.YouTube.com/watch?v=lcSwbk7sxFE

  or you can search youtube for.

  Sprint Blackberry Bold 9650 Desktop Manager questions

  The software does not recognize my phone at all - ever - new install on 13/07/2001

  It's my first installation of the Software Desktop manager (no previous version where installed)

  I changed the power setting on my laptop USB ports

  Phone is version 6.0 bundle 2647

  Version of Desktop Manager is 6.1.0.35

  Thanks for your help-

  KB00125 - had the answer - I didn't know this - the data cable was thicker - the two cables where from Blackberry
  The answer
  Some USB cables are provided for only working load. These cables have no pins for data transfer.

  Implement a USB cable with pins for the transfer of data.

• I can't update the Smartphones from blackBerry bold 9700 to OS6

  I'm trying to update my bold 9700 OS6, but I can't.

  If you really want to update your device, I would say that do you a 'new' OS installation according to the following instructions:

  1. Use Desktop Manager to backup your device.
  2. Close the Desktop Manager and disconnect your device.
  3. Download an application on your computer called BBSAK (BlackBerry Swiss Army Knife). You use it to wipe the operating system of your device. You can get it here: www.bbsak.org
  4. Download the latest OS for your device, you can get here. https://swdownloads.BlackBerry.com/downloads/entry.do?code=9461CCE28EBE3E76FB4B931C35A169B0.------
  5. Connect your device to your PC and start BBSAK. It will ask you a password. If you don't have a game for your device, simply click OK.
  6. Choose the option to wipe device. Once completed, you will be left with a blank screen and an app 507 error, which means that the wipe has been a success.
  7. Unplug your unit.
  8. On your PC, navigate to C:\Program Files\Common research in Motion\AppLoader. Delete the file in the lower part called vendor.xml.
  9. Connect your device.
  10. In this same folder as shown above, there is an executable file called Loader (has a small telephone next to him). Double click on that and it will start loading your OS.

  You have to reinstall and 3rd party applications you have, keeping in mind that if you're under OS 5 now, some of your applications may not be not compatible with OS 6, in which case you will also need to update those which in addition to the resettlement.

  Please post back and let us know how it goes!

• Map memory MicroSD of Smartphones from blackBerry and SW version

  Hello world:

  I am an absolute beginner on the curve (8320)

  Question (s)

  (1) how to determine the version of the software of my BB Curve and therefore

  (2) determine the maximum capacity supported the Micro SD card

  Thanks in advance for your help

  Colchon

  1. to determine the version of the software BlackBerry go to Options > topic.

  2. use the table below to determine the maximum size of your device.

  BlackBerry Device Software Media card size limit           
  BlackBerry Device Software 4.2.0 up to 2GB
  BlackBerry Device Software 4.2.1 up to 4 GB
  BlackBerry Device Software 4.2.2 up to 4 GB
  BlackBerry Device Software 4.3.0 up to 8GB

• Question of Smartphones from blackBerry Desktop Manager versions

  I have the Curve 8330. When I go through the link of my provider to get the latest version of Desktop Manager, it connects me upward with version 4.3 on the Blackberry site. When I directly on Blackberry, I see available 4.7. I'm confused as to whether I can use 4.7 or do I use 4.3? It is specific to the provider?

  Thank you

  Tony

  No, you can use any version with your device. The BlackBerry site always has the most recent version of your choice. The differences between the versions is the interface has changed a bit. So feel free to download 4.7 If you wish

• Smartphones from blackBerry using 'Categories' with BB email

  I have a number of categories of settings, each containing different partners contacts. I am composing an email, but it seems that only the email addresses of my active category can be seen in the drop-down list when I type a contact name.

  I then "turn off" the active category, expecting to be able to see all my contact email addresses - I have that 'see' the e-mail addresses of the active category.

  This doesn't seem right? What should I do to 'see' all my contacts when you compose an email (regardless of the active category)?

  OK, so if all your filters are not checked, you will compose an email... and you enter the name of the recipient in the To: field... and not all of your choice will appear?

  You have Bob Jones in your contacts on the BlackBerry, as you have 'B o b' etc., that contact does not appear?