Z10 Z10 My BlackBerry automatically deletes all data every time I restart phone
I don't know what the problem with my Z10 since last weekend, I noticed that any time my phone restarts all my data are deleted. I thought it was a minor problem new Apps I downloaded and deleted but there are still the stills. So I decided to delete my phone to factory settings and restore from a previous backup dated (02/02/2015) that i made before I upgraded to OS 10.3.1.2243. It has now got worse I can't even restore my previous backup as my phone, that's why, when the phone restarts after backup restoration as it does normally goes back to factory settings. I tried following the education provided by Blackberry to fix the bug in this link http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=42944EB3464C0DAD08639BF5A8C876B0?... .
Yet he said that "the solution is not applicable to this device. Pls I need urgent help because it is obvious that the new OS 10.3 has problems, can't use my phone at all so no contacts on the left
Yes everything works perfectly now and hope that it works for you. Check what blackberry support asked me to (see link)http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB36747&sliceId=2&cmd=displayKC&d which did not work so I continued to audit information on this forum who directed me to this site http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using... the idea here is to go back to the old OS) in order to go down and my phone is on the right track. what I did was run a full backup first, demote to 10.2 from the link above that he's clear all data and install a new OS, so I restored my files back. It takes a long time to download and install, but I'm happy, its working now (about 3 hours in total).
The good funny thing is that I downloaded the version 10.2.1.3253 of the software , but for some reason any post-installation he became 10.3.1565 and works perfectly. for installation, I followed the instructions on this site checking a link http://www.blackberryos.com/blackberry-10-os/37518-how-install-leaked-os-onto-your-blackberry-10-sma...
Hope this helps, and make sure you follow each step by step.
the next time that I will be very careful before putting him give at least 4 months before so I can assure people that an update is bug free
Tags: BlackBerry Smartphones
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