HP 7 G2 1311: my Tablet HP 7 G2 1311 deletes all data after shootdown or restart

Hi, I have bouth a HP 7 2 13 11 compressed a few months ago. It was working fine just a month ago, he started to remove all data after it ran out of battery or if I want to close it and turn on the back.

In all cases when the Tablet is turn off and then turn on again, it performs a factory reset and deletes all the data, all the apps and everything and I have download and configure everything again. Do not know what I have to do?

Please, I appreciate your help!

concerning

Hi @Dalejandro,

Welcome to the Forums of HP Support! It's a good place to find the help you need, other users, the HP experts and other members of the support staff.

I understand that you have a problem when the tablet shuts off and turns on it does a factory reset and remove all data. I'd be happy to help you!

I suggest that you try to download another version of the Android OS. Please find the link below:

http://HP.care/2bMBdPf

Let me know how it goes!

Kind regards

Tags: HP Tablets

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