Z3 restarted, will start

I had my Z3 since October 2104 and it turns off once but looking through this forum, I found how to do a hard reset and it worked fine after that. Last night however it kept shutting off the facebook app so I tried a reboot (that usually sorts things like that) after that I did the reboot, it will not turn back. I tried various methods to get it working again, and nothing has worked. Sony chat support are not available until Tuesday, as it's a holiday tomorrow, (I am surprised that they are not available on Sunday or holiday or by phone or chat online chat support) I really need my phone work can anyone suggest something I could not have tried?

You may need to perform a repair of software using PC Companion. The process will erase all internal memory. You might need to charge your device for about 1 to 2 hours until the device has so at least 60% battery.

Make sure that the device is not connected to the computer or laptop and turned off (sometimes you have to press the power button / stop and volume until what the machine vibrates 3 times or on some devices, it must push the small button near the tray on the back of the camera or SIM).

Open PC companion-> support area-> update phone software / Tablet-> repair my phone/Tablet blue highlighted. Follow the steps, do not plug your phone until you are prompted to press volume down while plugging in the USB cable. If PC companion does not start the repair process, you may need to run Windows 7 compatibility mode (in some cases XP).

Tags: Sony Phones

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