10 blackBerry camera cannot start after Z10 STL100-1 upgrade to 10.2

Good night

Can someone help me please?

I got an unlocked BB Z10 STL100-1, according to the packaging, he ran 10-0-10 Bundle 648.  I started a data plan with lime - Barbados Local carrier while putting the phone, I received a new notification software. I then upgraded to the version of the software 10.2-0.415/ OS 10.2.0.1767.

Since the upgrade I can not access my photo app, I got the error msg "Camera cannot be started", watch videos on the video application or browser, take a screenshot.

I tried a factory reset and reload the software link BB, also tried of wiping and formating the card memory as someone suggested it might be a compatibility problem.

Any Suggestions?

Update:

Tried the update to OS 10.2.0.1803 as suggested in another thread, still no solution.  Use an automatic charger to downgrade the OS 10.1.04633. Camera works fine, no problem of media. I am happy

Tags: BlackBerry Smartphones

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