Z10 blackBerry 10 CANNOT START AFTER OS10.2 UPDATED

Hello, I have a problem after I updated my blackberry for Mac OS 10.2 Z10... When I restart the phone it don't finish loading up to 99% only... do not start on my phone... I wait about 6 hours on hold to finish loading and start but only 99% 3 days now since I update this... I never use my phone...

can you please help me solve this problem?... what would I do?... I try to reset holding power button / stop and volume up and down but it's the same output... loading only... Unable to start...

Please help thanks!

Hello and welcome to the community!

Please try to remove the battery for 5 minutes, then put it in and start the system again. If this behavior continues, then look for an auto-loader in order to force a clean reload OS... something on the operating system that you have installed is perhaps corrupt, and a clean reload would be a way to fix it.

Good luck!

Tags: BlackBerry Smartphones

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