1102w: computer says printeroffline
I 1102w printer that wolrks fine on Win 7 machines. Drivers installed (both x 86 and 64-bit) on the new laptop Dell with Win 10. Printer is detected by the computer, but shows both in offline or not turned on. Followed first pilot than offerred Win 10. Then to disc HP and installed driver - first to 64-bit but then added 32-bit.
Checked the HP site and was informed that the driver is up-to-date. When I try to print the test page, download the message that the printer needs attention. Not surprising because he thinks that the printer is offline or not on.
I'm not an expert with these things and would like to receive words of advice on one resolution--other than staying away from winning 10.
Thank you in advance.
Hi @BonsaiBill,
Thanks for joining the Forums of HP Support for a solution to your problem of connectivity.
I understand that you have a printer HP LaserJet Pro P1102w which connects very well to your Windows 7 PC, but will not print from PC Windows 10 because he says that it is offline. I would like to help with that.
It can help to add the printer to the devices and printers using a TCP/IP port.
If the problem persists here is a document of support that can help - "offline" Status Message printer (Windows 10).
Tags: HP Printers
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