15 - n221sa series 5CD4071MGV: grandson was locked out of his HP pavilion managed to reset his password

but someone else had used her laptop and created his account there a lot about what we do not want and I can not connect to internet with this other person's account.  My grandson is the administrator and the other person had no business making an account on his laptop.  It keeps telling me to use the last password on the laptop that I did, but he did something to the laptop where I can't type the keyword or connect to internet for my grandson. I want to just delete account from this other person completely and I hope that the laptop will be back to normal

the other person has the keyboard where I can't type my grandson password nothing happens just click click clik and the keyboard is set to ENG

UKX

and nothing will type.

Windows 8, but upgraded to 10

Wuggatt

Cannot provide advice detailed without first knowing what you CAN do...

My guess is that the other person set up parental controls that locks your grandson and also prevent access to the network.  To that end, you need to be able to connect to the computer and view the default Administrator account.

Once there, you can delete the other account and delete all the parental controls on the account of your grandson.

But to do this, you must be able to connect.

IF you can't do that, because we are not allowed to tell people how to bypass the login restrictions, your only recourse will be able to take the laptop to a repair shop - and confirm that THEY can log on and reset the accounts for you.

Any reputable place will know HOW to reset passwords on all accounts, and once they did this, connect the PC to reset accounts.

Good luck

Tags: Notebooks

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