16 configuration error - please reinstall product

Hello

my photoshop has stopped working unexpectedly configuration error display 16.

I followed the steps described in the document https://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html

but the problem persists.

I also tried to unistall Photoshop by Adebe CC, but the unistall process have problems undefinited problems.

Then I check the Setup log file and it recorded a "Cannot open mediadb" message every time I tried to launch Photoshop

I run Photoshop CC 2015 on a Win7 64 bit machine.

Help, please

Nicola

One idea I have: right-click on the icon of your Photoshop and choose 'run as administrator '.  See if it works like that.

Tags: Photoshop

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