17-f048nr Notebook PC Pavilion: scroll doesn't work do not, the upgrade of Windows 10

So after much hesitation, I just upgraded to windows 10. Now I regret it.

I used to be able to scroll by touchpad, now I can't. I researched solutions and tried to go to Snaptics (on my computer, it says "Snaptics Clickpad V8.1" If that tells you anything), but when you click on it it is said:

"Unable to connect to the Snaptics Pointing Device Driver.

 

If you have installed a different PS/2 driver pointing device please uninstall the snaptics driver by clicking on the Yes button. You must then reinstall your device pointing to your external device driver again.

 

You want to uninstall the snaptics driver now? " And then gives the options Yes or no

I don't know what that means, or what I have to do to fix it. Any help is appreciated!

Hello

Try the following.

First, download the installer of the Synaptics software on the link below and save it in your downloads folder.

http://ftp.HP.com/pub/SoftPaq/sp72001-72500/sp72344.exe

Then, open windows control panel, open programs and features, right click on the entry "Synaptics Pointing Device Driver" and choose uninstall.

When this has completed, restart the laptop.

When windows has completely recharged, open your download folder, click with the right button on the setup of Synaptics and select "Run as Administrator" to launch the installation.  When this has completed, restart the computer again.

Open windows control panel and on the top right, next to the display by: select "large icons".  Since the new layout, select the Synaptics entry and check the scrolling options are checked and save any changes - see image below.

Kind regards

DP - K

Tags: Notebooks

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