3i lost my creative and even cloud in 2015 CC Photoshop and Lightroom application
I changed my computer and you can't aces to my creative cloud account.
When I downloud installation, I get an error.
Can you help me please?
Nina
Hello
Please specify the error message so that we can help you accordingly.
If possible, please post a screenshot.
In the meantime, please see error download, installation or update of Adobe Creative Cloud applications
Hope that helps!
Kind regards
Sheena
Tags: Adobe
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I'm trying to download the creative cloud and your applications, two weeks ago, and I can't. In the case of the clouds of Creative, the error message that is displayed is error 50. In the case of Acrobat Reader DC Pro, the message says that it is not possible to save the key in the registry. Can someone help me, please?
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Hi ChiefLar ,
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Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
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