4500 envy: Envy 4500 will not be printed on photo paper

I have a 4500 Envy will be printed on plain paper but as soon as I load photo paper it will not print on it.  I tried different manufacturing of paper and he'll come, but then just smears on the back with nothing on thr front while others, he just tells me to load paper.

Hi @JimMackie,

Please try these steps and getting back to me.

Because the printer does not have the paper, I would recommend to try the steps listed in the document below. You can start to "Solution 2: adjust paper settings in the print driver.

A Message appears "Out of paper" for HP ENVY 4500 and Deskjet Ink Advantage 3540 e - all-in - One Printer Series "

If you arrive at "Solution 4: service of the printer", then I would recommend contact you HP.

Contact HP:

Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number
File number and phone number appear

I hope this helps.

If this help will testify of my answer by hitting the thumbs to the top slot

Click on the button "Accept as Solution" if I helped you reach a solution.

Tags: HP Printers

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