4620 does not recognize computer

replaced, unable to print with usb or wireless router. Windows 8.1 operating system. Says "printer offline. Also, did print Printer Status Report, but it took 30 seconds to print this one page. No problem until needed to replace the AT & T wireless modem.

Hello again mogandavid,

I have found another document that deals of the printer does not print in Windows 8 and is listed as "unknown" or "not specified" or appears with a yellow Triangle on the devices and printers folder.  This document has several steps that resolve the problem you are having like so many others.

If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions, please click here: click here.

Thanks again for your time.

Tags: HP Printers

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