Computer does not recognize that this printer is connected

Hi - We have a new laptop and it does not recognize the old printer.  So, I'm trying to download the driver for it.  However, when I try to download it, it says "Waiting for the user to connect the printer", but the printer is already connected via a USB cable.

I tried an another USB cable to ensure that it was not that.  I also made sure the printer is on and print a sample page.  What should I do now?

Hello!

I'm a little confused abouut your problem. you try to RUN the software and complete functionality to your direct printer from the Hp Web site? If so, Hp does not recommend this process.

Better to save full feature software and driver first before installing because by clicking RUN directly connected to the internet, you will have a problem to install - some will get instaalation error-corrupted files.

Pls. click the download button and save it to your desktop.

Also, before you install it, also try a different USB port on the computer, disable any third-party software on your computer like antivirus, firewalls and spyware because it could block some of the drivers for your printer specifically for scanning. Re-enale the protection again after installation.

If still not detected, you can try inserting a USB stick to the USB port on your computer. If it works, doesn't mean no problem with the USB PORT.

TRY THIS ONE, if you are using windows, go to device manager look for the USB if you have a yellow caution icon trhat brand-right click and select put updated driver or select Properties, and then click Properties window simply select Update driver - let windows search the driver online.

Then try to reinstall, if not solved try this one:

  1. Click Start and then click run . The run dialog box opens.

Tags: HP HP Printers

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