500 Dignostics Performance event. could not measure the performance of video playback

Hello

Could someone help me with the problem of (the windows experience index) when I run the assessment I get the message (could not measure the performance of video playback).

Hello

·         You have made no changes to the computer until the problem occurred?

·         What is the full error message or code that you get?

Event ID 500 is mainly caused by the excessive use of graphical subsystem, which is controlled by the process dwm.exe. DWM.exe is a Desktop Window Manager and is responsible for the graphics effects in Windows operating system such as 3-d effects, previews of windows and transparencies to windows live.

I suggest to disable all of the features of "Aero", such as the use of classic Windows rather than the Windows Aero feature, stopping using 3D desktop and so on, in order to reduce excessive system resource occupancy rates. If possible, you could develop RAM to increase performance of the system to check if the event has not changed.

You can also try to update the graphics driver and check if it helps. To do so follow the link below:

http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

Tags: Windows

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    Hello, Microsoft

    First of all I'm new to the forum, Please warn me if I posted in the wrong section, or did something wrong.

    I have a laptop, (x 86) Win7 Home Premium. Before posting, I tried everything Microsoft sugguests and nothing will do, as the update of the graphics card, etc. WEI did not work as usual today, I got the problem said: could not measure the performance of video playback.

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    180337 (1304) - winsat\logging.cpp:0815:-BEGINNING 2014\1\23 20:20:42 -
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    183035 (1304) - winsat\main.cpp:1775: > Run Assessment features
    183566 (1304) - winsat\main.cpp:1775: > Run Assessment dwm - aname DWM-time 10 - fbc 10 - disp off - normalw 12 - width 1280 - height 1024 - winwidth C (1144) winheight - C (915) - rendertotex 6 - rtdelta 3 - nolock
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    Please help, THX 1 billion

    Hello Derek,.

    Please keep us updated on the status of the issue.

    I'm sorry for the late reply.

    The IFE can be used to show what part of the system should provide the largest increase in performance when it is upgraded. For example, a computer with the lower under-score in his memory, would benefit more than an upgrade of RAM to add a faster hard drive (or any other component).

    Also see this article:
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    http://Windows.Microsoft.com/en-us/Windows/what-is-Windows-experience-index#what-is-Windows-experience-index=Windows-7

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    Thank you

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    3165431 (1032) - winsat\main.cpp:1775: > Run Assessment mediaex-C:\Windows\Performance\WinSAT\Clip_1080_5sec_10mbps_h264.mp4 entry-video offscreen - audio mute - width 100 %m - height 100 %m - constrain - savereg - autoprofname - expfrmmin 135 - expfrmmax 150 - overrideframetype prog
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    Thanks for any help you can provide.

    jmarsh07

    I do not know; I don't check the newspaper.

    But, my problem was solved.

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