520 - 1020UK: Windows 10 - Office upgrade flashing and cannot use
I have seen many people announcement about all over the internet, but for the moment do not found a clear solution to my problem. I registered for the upgrade everything on time and the 'check' has said that my system was very good. It is a HP TouchSmart 520 and 2 to 3 years.
Today I got the message saying that I could do the upgrade and everything seemed to be fine, no errors during installation. However, as soon as a user opens a session on the desktop just flashes and you cannot access anything other than ctrl-alt-del and the Task Manager.
I tried to boot into safe mode and try an update of windows (boot in safe mode with no Flash), but he can't find anything, and I looked on the HP website to see if there is a driver W10. It gives you a file to download which must check the drivers, but that does not work in safe mode then a non-starter. And if I use the HP site it basically says that you need to use the windows update; that just sits there doing nothing.
If I go into Device Manager and try to update it says that the graphics driver is up to date. I'm a little cut that the HP site suggests that it is a product that has not been tested with W10, but Microsoft control said everything ok. Help, please
Sorting problem, an answer on the forum to Microsoft solved the problem. I downloaded Norton removal tool (Norton was mentioned as a possible cause) and deleted all of this - and now the PC works fine. Now to connect with Norton, I'd paid subscription for the next year!
Tags: HP Desktops
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Application Basics
Name Firefox
Version 19.0.2
User Agent Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Microsoft .NET Framework Assistant 0.0.0 false {20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
browser.cache.disk.smart_size_cached_value 358400
browser.places.smartBookmarksVersion 4
browser.startup.homepage_override.buildID 20130307023931
browser.startup.homepage_override.mstone 19.0.2
extensions.lastAppVersion 19.0.2
network.cookie.prefsMigrated true
places.history.expiration.transient_current_max_pages 13396
plugin.disable_full_page_plugin_for_types application/pdf
privacy.sanitize.migrateFx3Prefs true
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Adapter Description NVIDIA GeForce4 MX 440 with AGP8X (Microsoft Corporation)
Adapter Drivers nv4_disp
Adapter RAM Unknown
Device ID 0x0181
Direct2D Enabled Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer.
DirectWrite Enabled false (0.0.0.0)
Driver Date 4-7-2004
Driver Version 5.6.7.3
GPU #2 Active false
GPU Accelerated Windows 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer.
Vendor ID 0x10de
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AzureCanvasBackend cairo
AzureContentBackend none
AzureFallbackCanvasBackend none
JavaScript
Incremental GC true
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Library Versions
Expected minimum version
Version in use
NSPR 4.9.4 4.9.4
NSS 3.14.1.0 Basic ECC 3.14.1.0 Basic ECC
NSSSMIME 3.14.1.0 Basic ECC 3.14.1.0 Basic ECC
NSSSSL 3.14.1.0 Basic ECC 3.14.1.0 Basic ECC
NSSUTIL 3.14.1.0 3.14.1.0
Try disabling hardware acceleration in Firefox.
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- https://support.Mozilla.org/KB/troubleshooting+extensions+and+themes
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Download a new copy of Firefox and save the file to the desktop.
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Uninstall your current version of Firefox, if possible, the settings in the software security and cleaning of the Windows registry.
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Delete the program folder Firefox before installing newly downloaded copy of the Firefox installer.
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- http://KB.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data is stored in the Firefox profile folder and will not be affected by a uninstall and (re) install, but make sure that 'delete personal data' is NOT selected when you uninstall Firefox.
If you keep problems also create a new profile.
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