520 - 1020UK: Windows 10 - Office upgrade flashing and cannot use

I have seen many people announcement about all over the internet, but for the moment do not found a clear solution to my problem. I registered for the upgrade everything on time and the 'check' has said that my system was very good. It is a HP TouchSmart 520 and 2 to 3 years.

Today I got the message saying that I could do the upgrade and everything seemed to be fine, no errors during installation. However, as soon as a user opens a session on the desktop just flashes and you cannot access anything other than ctrl-alt-del and the Task Manager.

I tried to boot into safe mode and try an update of windows (boot in safe mode with no Flash), but he can't find anything, and I looked on the HP website to see if there is a driver W10. It gives you a file to download which must check the drivers, but that does not work in safe mode then a non-starter. And if I use the HP site it basically says that you need to use the windows update; that just sits there doing nothing.

If I go into Device Manager and try to update it says that the graphics driver is up to date. I'm a little cut that the HP site suggests that it is a product that has not been tested with W10, but Microsoft control said everything ok. Help, please

Sorting problem, an answer on the forum to Microsoft solved the problem. I downloaded Norton removal tool (Norton was mentioned as a possible cause) and deleted all of this - and now the PC works fine. Now to connect with Norton, I'd paid subscription for the next year!

Tags: HP Desktops

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