HP ENVY 120 don't scan or copy

Similar Questions

• 120 envy: envy of 120 - will not scan / photo copy

  Hello

  When I put the page I want to scan / photocopy to the screen (yes I put it the right way), print out shaded black.  The scanner moves on the screen, but the 'light' scanner doesn't work, then it is not bright enough or have enough light to read the page to read the page.

  Is this a defective material or is there a driver that could fix?  He has worked in the past, but I didn't use it recently.

  Thanks in advance,

  Rodney

  Hi roddersh, I have the same problem.

  I had it before on a hp 2450, the store gave me a new (after a few weeks of waiting).

  In the next few days I'll bring the urge to go back and see what happens.

  But now it's really a bad time without a scanner (I'm home due to a blow on my back and I need to scan to send some infomation to work).

  Good bye. Tell me how was by you.

  magu2012

• 5534 envy: Envy 5534 don't scan to PC more

  Hi, my desire 5534 won't scan to PC more, perhaps from a recent update of Windows 10. I can print wireless from my laptop, printer, but trying to "scan to PC", a message appears on my laptop screen saying "series HP Envy 5530 is not found. The message on the printer screen is "connection error. The computer does not respond. Check if the USB cable is attached or wireless is working properly, and then try again. "My computer says it is updated with all the relevant drivers for your Windows and Web site. Help, please! Thank you

  Hello

  You can try to uninstall and reinstall the software again?

  Follow these steps;

  Uninstall and reinstall the software features FULL

  1. Download and save the software COMPLETE features (do not install online)
  2. Uninstall the software from your computer
  3. Install the FULL feature software "saved".

  We know if it is successful.

  Thank you.

• HP envy 100 don't scan

  I have not been able to scan from the printer control panel in a long time, but I've always been able to browse webscan.  All of a sudden which is no longer available.  The saved Web page reflects my printr IP but the links on the homepage, scan, settings, etc. do not connect to something more.  I ran the Print and Scan doctor and that was a failure.  If I select the printer from devices and printers there are no scan options at all.  I am on Windows 7 and do not know when this ability is gone I do not often scans.  Any ideas?

  Hello

  You try to scan via Webscan or perhaps via the HP software?

  When you select your printer in devices and printers, you can see the following options?

  -HP Printer Wizard

  -See what's printing

  -Setting preferences

  -Customize your printer.

  If so, uninstall the current software from following programs > HP > HP Envy 100 > Uninstall.

  Then download and install the latest version of the software below, which should fix the problem and restore any functionality back.

  The latest version of the software can be downloaded below:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-109403-2&cc=us&DLC=en&LC=en&OS=4062&product=4073738&sw_lang=

  Shlomi

• HP ENVY 4520: HP Envy 4520 - refusing to Scan over the network

  Hello

  We currently have a HP Envy 4520, which print, however don't scan or copy over the network.

  I have downloaded and run the HP doctor tool, but it crashes to Windows Image Acquisition (WIA). This article has been read a few topics here, I restarted the following three services:

  1. Remote procedure call (RPC)
  2. Shell Hardwarew
  3. Windows Image Acquisition (WIA)

  Once I finished at the outset what precedes, the scanner worked as expected. However after a reboot - the problem is more severe. The doctor program crashes at the same section and restart services fail to achieve something.

  All software and drivers are up-to-date by using what has been provided on the HP website.

  The error messages vary as well, for example Adobe, I see "fatal error. Commissioning stopped. "

  Hi @DocCottle

  Thanks for your response!

  I managed to solve the problem. After you reset the windows service, you must then make sure that the printer restarts too! I didn't do that. Once done all is well!

• 120 envy: scan or copy

  When scanning or copy, I get a black sheet with vertical lines. Following the instructions I checked to see if the Strip-light is on when scanning. It is not on! What to do next.

  Hello

  Please click HERE to access the procedure which should solve the problem.

  If the problem persists, its time to replace the printer.

  Please call the HP Technical Support for assistance.

  If you are in the United States, the toll free # is 1-800-474-6836.

  If you're not in the United States, and then connect to www.hp.com , bottom left it is an icon of the world map, click it and then select the region that you belong to, which would then provide the support options for you for this region.

• 7640 5660 envy print, scan and copy in color, b & W and grey scale?

  Hello:

  The 7640 want 5660 print, scan and copy, color, B & W and grey scale?

  I was told that gray balance is not supported.   (I think this might be the wrong information.)

  What about FAX (7640)... B & W, color and Gray Scale?

  Thank you

  DaleBr

  Hi @DaleBr.

  Welcome to the Forums of HP's Support. The information you are looking for are under the specifications of the printer on hp.com.

  HP ENVY 7640 specifications

  HP ENVY 5660 specifications

  They can scan and copy in black and color only. There is no option to gray scale.

  I would like to know if these links worked for you. If they did, it's great! Give us some reinforcements by pressing buttons of solution and laurels, that we will help and others see that we have the answers!

• E:, HP ENVY, HP ENVY 4500 4500 don't scan pdf for MAC, only jpeg; used to work properly.

  HP ENVY 4500 worked fine a month previously, now don't scan pdf for MAC, jpeg only.  Also do not accept the file name.  Is there a doctor of printing & scanning HP for MAC?

  Hi Maryjon , thanks for getting back to me!

  I appreciate the info.

  I suggest to remove the printer from your printing system, using this document: uninstalling the software of the printer.

  Once you have deleted, I suggest to check and repair disk permissions: function to fix the permissions of all utility disk drive.

  I also run your Apple updates: OS x: Mac App Store apps and OS X update

  After the updates, I recommend you to reinstall the series HP ENVY 4500 full feature software and drivers.

  Good luck and please let me know how it goes!

• HP Envy 120 no scan no option on Yosemite

  Try to get a replacement HP Envy 120 configured with Mac OS Yosemite 10.10.   Before installing the version of the software from the HP site, I had a visible scanning tab in the preferences for the previous printer system.

  After installation of the version on the HP site for 10.10, then add the printer in system preferences, the scanning tab no longer appears.  Neither the scanner appears in the Image Capture or preview.  When I try to use the HP Scan application, it is the "before scanning" for a while, then generates an error: "HP Envy series 120 - Airprint is currently unavailable.  Please check if it is turned on and connected or try again later. »

  The printer is on and connected to the network.  I am able to print to it.

  Any advice?

  Thank you

  Tom

  Hello @twynne,

  Welcome to the Forums of HP Support! I understand that since the addition of your HP Envy 120 to your Mac running Yosemite 10.10 in operating system you is no longer gives the sweeping opions. I would like you to go ahead and follow the steps below:

  Scrub / uninstall

  • Open the Applications folder > folder HP or Hewlett Packard > Uninstall HP
  • Click continue, click on one of the printers in the list.
  • * Only perform this step if you have not all other HP printers. Hold down the command, Option , and command, while now the three buttons.
  • Click on Uninstall.

  Reset the printing system

  1. click on the Apple icon ( ), then click on System Preferences.

  2. in the hardware section, click Print & Fax/scanning. The Print & Fax/scanning dialog box opens.

  3. make a right click (or Ctrl + click) in the left panel and then click on reset printing system...

  4. click on OK to confirm the reset.

  5 type the name and the correct password.

  6. click OK to reset the printing system. The Print & Fax dialog box shows any selected printer

  Note: This will remove all printers in the print and Fax/Scan, any printer deleted can be re-added later by clicking the sign plus (+) symbol...

  Repair disk permissions

  1. on the Dock, click Applications, then utilities.

  2. double-click click disk utility.

  3. highlight your hard drive / partition on the left (by default this is "Macintosh HD").

  4. click on the button to repair disk permissions at the bottom of the window.

  5. once the repair is complete, restart the computer.

  Restart the printer. Now you can download and install the printer software and install it. Click on the link below to start the download and follow the instructions on the screen:

  Drivers and software HP ENVY 120 e-all-in-one printer full of features

  I hope this helps, please let me know the result!

  Thank you

• HP Envy 5530: HP Envy 5530 can print but cannot scan or copy

  Hello

  After that I moved into a new apartment my 5530 desire is not scanning or copying (but I can print wireless without problem).

  I have already tried:

  -install the updated drivers

  -perform the reset

  -activate the static IP address

  -newtork reset through the HP utility.

  Please advise how can I proceed to get my printer working properly again.

  Kind regards

  Tiziana

  Hello

  Please try the steps below...

  1. While the printer turned on, unplug the power cord from the back of the printer.
  2. Wait 60 seconds.
  3. Plug the power cord printer directly to a wall jack (bypass surge / power strip) and then to the printer.
  4. Now, make a copy.
  5. If the problem persists, select SETUP (wrench) > tools > Restore Factory Defaults
  6. Wait 30 seconds and then try to make a COPY.
  7. If the problem persists, open the lid of the scanner, and then press black COPY. Check if the scan transport moves and it's on.
  8. Transport scan is not turned on or move in all, then its time to replace the printer.

  Call the HP Technical Support for assistance. 1-800-474-6836 (USA)

• How Envy 114 printer, scan or copy several pages?

  I have a difficult document that I would like to scan into my computer, but there several pages and I would prefer that one document not several unique scans. Is it possible to create a multi-page scanned document?

  Sorry, you will not be able to scan or copy several pages with the printer.

  You will need an autoloader (ADF) documents, and this printer is not this feeder at the top of this one.

• HP Envy 120 all-in-one: name and password on the server integrated HP Web Page

  I have a HP Envy 120. I try to connect to the HP Envy 120 page which I think is either associated with HP Connect or the integrated Web server. The page displays the tabs Scan/Home/Web Services/Network/Tools/Settings. I'm trying to change the settings for scanning this page, but the security system asks to connect you. I don't remember putting in place of a name or a password, if I can find a password on the printer itself.  Even if it's the password to use it always leaves me with the question of the name.

  Can someone please advise?

  Thank you

  Thanks for providing this information in the @morrig47PM.

  Web services must be enabled to be able to scan to E-mail from the integrated Web server with this model. Here is a document with more information: how Scan: from the control panel.

  Given that the reset of the printer is not clear out it Admin password for the built-in Web server, which would indicate a hardware problem with the printer.

  I'd run the scan to Email on the right of the control panel of the printer. It is more convenient to use the option analysis of the Web.

  Press Menu scanning.

  Messaging.

  If the printer is still under warranty, call to inquire about a replacement unit. You can contact the HP Customer Service.

  Thank you!

• All-in-one HP Envy 120: HP ePrint E-mail

  I hope someone can help me with my problem.

  I created an account of HP ePrint for my all-in-one HP Envy 120 printer and then changed the address of e-mail to something which I could easily remember.  So far so good.  However, as this printer could not copy or scan, I replaced it with another printer with the same details of the model.

  Then, I went on my HP ePrint account and deleted my original details of ist printer (as he has been appearing as offline and not connected) and added my new printer via the tab to add devices.

  The problem is, I want now to change this e-mail to my original email (easy to remember) address address but when I click on the option change Email, it is grayed out and cannot be changed.

  Can someone help me with what I want not a random email address

  Concerning

  Hello

  A specific ePrint address cannot be assigned to different devices... Your previous address can not be used on your new printer.

  You will need to select an email address unique for your new printer - sorry.

• HP Envy 120: Envy of 120 HP

  Hi all

  Had a HP Envy 120 for a couple of years now - the warranty is out.  Problem is the viewer of the icon on the front, i.e. shows to scan, copy, etc. is blackened and we cannot use this installation now.  All ideas

  Hello

  If your printer is connected to your wifi network, you can then use the HP all in one application to control the scan copy works through the screen of a smartphone or tablet.

• No hp envy 120 color

  Hello

  I just bought a HP Envy 120 and the installation went perfect.

  But I can't get anything out in color.

  Tried almost everything to also change the new toner.

  It does not print in color or copy in color.

  Any suggestions before I have replace the color toner?

  Kind regards

  Henrik

  Hello Henrik.

  I understand that you don't see any color printing on your copies or prints with your desire to 120. I have studied this problem for you and I'll post you a link below to resolve this issue. If troubleshooting does not resolve the problem, then I suggest you contact HP Technical Support to see if you quality for a replacement.

  http://support.HP.com/us-en/document/c03390042

  HP Contact Info: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

  Best wishes