HP Envy TS hinge 15 questions

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• HP Envy m6: hinge problem

  Hello world

  I'm having the same problem of hinge than many other people with my Hp Envy m6. It is more under warranty and I wonder what are the options I have. My laptop is everything to me because I'm in my last year of college and I'm also a DJ is an essential part of my life.
  
  Bottom left of my screen (black plastic part) is cracked due to hinges loosens. I see many other people are having the same problem, but it becomes serious on my laptop as the screen begins to blink if I move the laptop.

  Could someone please point me in the right direction as seems to be a problem with the hardware as one number of others have the same problem.

  Thank you for your time,

  Brendan Lambe.

  @Lambo067

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).
  
  If you are not familiar with messaging private forum please click here to learn more.
  
  Thank you
  Omar

• 6 envy: envy defective hinges

  I bought a portable Envy Touch 15 months ago (3 months warranty) the hinge is defective and cracks and splits from the bottom panel whenever I open the screen. I've already sent it to repair a few months after I bought it. But then it breaks again... and again. The product is clearly defective. Many others complained about this, as well.  HP customer service is a joke; It seems that, once expired warranty can happen to anyone. I am a lawyer and look forward to sue HP for the product liability. But in the meantime, anyone know the best way to solve the problem of hinge? is there a secret way to actually reach someone at HP? A place you can recommend take it to be repaired?

  Thanks for any help!

  @Erin24601

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly post information and series numbers.

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• "HP Envy 15": HP Envy 15 "hinge Florence

  My Envy 15 "screen laptop touch hinge right is Florence, seems to be a known issue. Y at - it no recall on this problem?

  I called HP support and they asked c $260 to solve the problem. It's unacceptable, almost all users have the same problem...

  Need someone to help him.

  @YPOCO

  
  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).

• HP Envy loose hinge

  The same hinge broke on my envy 15 t.  I saw messages where HP will send a replacement base unit to solve this common problem, even out of warranty.   Please notify.  Thank you!

  @Sapper326

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  If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.

  Thank you for visiting the Forum from HP Support.

• 6 envy: Broken hinge

  Exactly 2 years ago, I bought my laptop. The right hinge was broken for several months because I can't afford to fix it. I never moved this laptop, and still less let him down.  What are my options?

  @dbrownr50

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).
  
  
  
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• TouchSmart HP Envy 15: hinges

  I had my HP Envy for two years. I am the only user of this laptop. The left hinge broke after a few months. He was motionless - a desktop and never carried, so never interrupted and obviously defective. I was told that the hinges are not covered by warranty, so I made the decision to tolerate because I didn't want to be without him for a duration indefinite and also felt that the estimated $ 250 for repair was not reasonable.

  A few weeks later, the right hinge broke out causing a significant separation in the case. This past weekend, the keyboard started to fail. Some letters do not register and be copied and pasted (you can appreciate how long it takes me to write this!). I took in a repair shop today in hopes to have a replacement installed keyboard and told him that they would not be able to help me because according to them, they wouldn't be able to put it back together as a result of the damage caused faulty hinges. According to them, the best option, all things considered, would be to buy a wireless keyboard and resign myself to the idea that what I have here is a desktop computer.

  HP... responsibility for these hinges failed without your normal rate. You have created a less DEFECTIVE with a quality design product, a portable otherwise fantastic rendering useless. It is a widespread problem that does not have to be accepted clients who invest more than $1,000 in this product.

  I sent emails and left a phone message.  Nor were returned.  I hope that I can anticipate a resolution soon?

• HP Envy m6: m6 HP Envy broken hinge

  Hello

  I'm having this problem as well of the right hinge cracked came out of nowhere, and now the left seems to be cracking. I have no idea on how to fix this and even impossible to close the laptop without the risk of damaging it. I'm not able to take this laptop at college or at conferences. Also when the hinge started to go, they close the speakers on top too, don't know if anyone got wire moved. But I'm no longer under warranty but completely frustrated by the situation cuz it's in the way of my studies I have to be careful all the time does not damage the laptop. I have been a loyal customer to HP all my life and have never bought anything other than HP, but this time I noticed its not just me, many people seem to have this problem of weak hinges. I'm in College and can barely afford to pay for the course, and no way I can afford to put money on solve this now. Help, please.

  Thank you for your understanding.

  Hi @peter1989

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly post information and series numbers.

  If you are not familiar with works of the Forum, private messages function this post instructions of a..

• HP Envy 15-j190nb update question

  Hi all

  I have a question about the HP Envy 15-j190nb.

  I'm looking for a laptop about a new study that I will soon begin. My eyes fell on the HP Envy 15-j190nb .

  The specs are really good for a laptop, but I was wondering if I could install an Msata SSD and Windows of her boot.

  Basically, I want to keep the 750 GB HARD drive as a device to store my data and the SSD as a boot device.

  The question is, is it possible? I searched the Internet for a bit and saw that the old Envy 15 models were not able to boot from the disc Msata, because they removed this option in the Bios. The only thing that could do the job was if you removed the preinstalled HARD drive so that the laptop would automatically detect the Msata drive as a boot device.

  Now the articles I read are from somewhere last year so I don't know if the problem I described is still there.

  I'm looking forward for an awnser

  Problems still there. You can also run Windows of the WSSD, if you configure a bootstrapper on the main drive, which is quite advanced things. I'd say you'd be better off just replace the mechanical drive with a SATA SSD.

  Fortunately, it's one of the models where the hard drive and the WSSD are easily accessible.

  If it's 'the Answer' please click on 'Accept as Solution' to help others find it.

• M7-j020dx Touch Smart 17 envy: left hinge problem m7-j020dx want.

  When I open the laptop now, the left back of the low box (below the left hinge) breaks down as the screen is high in a viewing position. I have to press the back of the left side of the bottom of the case and the top of the case to get the left rear of the closed box. When I drop the screen, the left rear of the case is falling apart and stay outside until the screen is closed. I am able to close the left rear of the case by pressing the up and down of the left rear of the case together. The right hinge and the back of the right side of the case do not have this problem. This problem started today. I have pictures smartphone that I can send if necessary. The notebook and the screen is operational. Just do not know what is happening with the left hinge to force the case apart on the back left side of the front panel.

  Hi @ BigBud350,

  Thank you for the HP's Support Forums. Best platform for all kinds of solutions, tips and settings for your questions/problems.

  For the best experience on HP forum, see our Guide to HP Forums to learn more.

  A problem with the hinges. Is this fair?

  Thank you for sharing the details of the problem. I want to help you.

  This forum is limited to software support only. I recommend that you reach phone support for any replacement of component using the link below.

  http://HP.care/2bjG4nE

  I hope this helps. Please update the State.

  Happy announcement.

  Resolv_S

  Happy to help you. I work for HP
  
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• Plastic 6 1012 broken screen HP Envy near hinge

  My 6 1012 HP Envy also broken left hinge, the laptop is already out of warranty.

  I noticed that I'm not the only one having this issue on the discussion Forum.

  Then HP always fix this?

  Hi Knfelike,

  I just sent you a private message. If you are unsure how to check your messages from the forum, this post has instructions.

• HP ENVY 15-j052nr TouchSmart: Question Mini PCI-E Slot

  Hi, here is my problem: I replaced with an external GPU adapter wireless LAN module, I thought that the port Mini PCI-E free, my laptop was able to detect this new GPU adapter, but turns out he didn't, only the Wifi Slot detects it

  I can still use the Ethernet port for internet, but I don't want to lose my wifi connection then the questions are:
  
  This supplement Mini PCI - E port is really a Mini Port PCI - E or is it just a reserved port SSD? they have all both has the same appearance
  If so, is there any adapter out there that can allow me to use this Mini PCI - E instead of just normal port port of SSD?
  If the awnser is NO, then is there any WiFi Module that would work in this port? (I tried to install my WiFi Module in port said, but the system could not detect it)
  
  Here you can see the two ports

  

  I would bet dollars to donuts against this thing work and still think you run a risk of damage to the laptop. The wi - fi connection port is a 1 x pci-e card and video it wants at least a 8 x lane. But if you are happy with it so I am.

  Oh and the port of the WSSD is a unique single-purpose storage connector that you discovered. You will need to get a usb wifi dongle.

• HP Envy n010dx Touch Pad questions m6

  I bought my HP Envy in early July of this year at Best Buy. Within 24 hours, the touchpad started giving me grief. It would open the side panel that shows you how many programs are open to the setting, cause the mouse to jump around when I used, would not respond to the command, nd just generally does not work. I did everything under the Sun I could think to the pc. I have uninstalled the drivers, uninstalled the whole touchpad, reset my pc to factory settings, nothing helped. Less than five minutes to turn on the computer, the mouse has been upward.

  I have returned the laptop to Best Buy in two days and received the same model. A few days later, I faced the exact same problems. It is the laptop that I currently have. I thought that I could live with it, but I'm at my wits end.

  I will note that when I have an external mouse plugged into the laptop, mouse gives me no problem whatsoever.

  I have a HP Envy M6 n010dx

  I am running Windows 8.1 x 64 bit

  Hello @Leah_anais and @sirdoom34 ,.

  Welcome to the HP Forums!

  I understand that you are having problems using the touchpad on your laptops ENVY.

  Please take the time to browse through the following to touchpad issues document: use and troubleshooting of the TouchPad and ClickPad (Windows 8).

  Make sure the touchpad is up-to-date with the following drivers: Synaptics TouchPad Driver.

  If none of those working, please contact HP support by phone for service options. You can contact HP Technical Support at 1-800-474-6836 in North America. For all other regions click here.

  Thank you!

• HP dv7-7334ea Envy a lot of questions

  So I bought my Hp Envy dv7-334ea about 6 weeks ago and it ran allright until recently where I have just been noticicing problem after problem. Help would be greatly apprecaited on any one of the following:

  -The devices do not work: my Hp truvison HD webcam does not work and is not there in Device Manager and the same thing with my fingerprint on the portable reader, the cannot be found and it's almost as if though my laptop never had them first because there is not a trace in the Device Manager.

  -One of the usb ports does not work. It was bugs me for a while - my laptop has 4 usb ports, 3 work fine, but one of them won't do anything

  Doppping - conntection wifi problems: this is more noticeable on Skype as the call happen sometimes and my laptop will lose connection to my router - is not a router problem as other devices at home do not.

  Again any help for the foregoing would be greatly appreciated - I can't seem to find a lot of people with the same phone as me and so there are not many solutions.

  Thanks in advance,

  ADI

  Good then all problems above have been fixed with an update of the driver from intel.

  I feel silly now haha :/

  If someone experiencing similar problems this should do the trick: http://www.intel.com/p/en_US/support/detect

• HP Envy Touch screen Smart questions

  I bought my new laptop from best buy about 2 months ago and everything as I had first, there screen problems. If the screen is barely touched or moved glitches and goes black. I have to go down and lift it upwards. Sometimes severel times so that he can see again. Is this a common problem? And how to fix it? My laptop is

  HP - ENVY TouchSmart 17.3 "touch screen laptop - 8 GB memory - 1 TB hard - silver modern model number m7-j010dx

  This isn't a common problem.

  Contact HP for warranty service.

  Let the representative will send you an email or talk to know that you were here at the forum.