6500 E709n installed but does not print

I have an Officejet 6500 wireless printer.  It works fine with my windows laptop.  I tried to install it on my Macbook Pro and have failed miserably.  The installer tells me that the printer has been installed successfully.  However, when I try and print from the Mac, nothing happens.  The queue for the printer "stopped" displays in the status column of the document, I tried to print.  When I look at the error log it says: work crashed on the signal 5, Council attempt to set the LogLevel "debug" learn more, Job stopped due to errors of filter.

Any ideas on what I should do to get the printer to work would be appreciated.

Okay, you can that I am running out of ideas?

Let's get rid completely of the HP software by using the option "raccoon".  This will not only remove the software, but also through the system and delete all files from HP:

Go to Applications/Hewlett Packard / click Uninstall HP
Click on continue
Highlight your device in the left pane
Hold down the Ctrl and Opt Cmd and click on uninstall
There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
Click on continue and let it finish

Restart your Mac

Now run a software update.

Finally, re-load the software from here.

Tags: HP Printers

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