6500, printing problem - black

Like others, I suddenly have a problem with black printing on my 6500 (OfficeJet) 6500 E709a.  I tried all the corrections to be made, and nothing has worked - but here's the new twist - it will print what is levels of gray (less than 100% black) of the computer.  I can take a document, change the font color on portions to any color, MORE a few gray and the colored part and the gray part will print.  But black is a complete no-show.  Try to copy the glass produced also no image when you use BLACK, but a color copy will copy the colors and gray - but once again nothing is true black.  I have had this printer for a few years, but it probably printed total of less than 300 pages.

HI JBM - PA

I understand that you can not print in black.

I have included a document not to be able to print in black.

Make sure that the vents are properly ventilated and cleaning of the print head. Just in case it is a different document then you have already tried.

I have also provided a document to soak the printhead to try to Ciara_B post. Given that you've tried the printhead of the other device, it is more likely is a hardware problem with the unit.

If these steps do not resolve the problem I recommend you call HP Technical Support to get help to see what other options are available to you.
http://WWW8.HP.com/us/en/contact-HP/WW-contact-us.html

Tags: HP Printers

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