OfficeJet 6500 a scan E710a-f: problem with 6500 printer

Since the installation of Yosemite on my Mac, I could not use the scan on my 6500 printer.  The printer screen displays the message "the connection to the computer is down OR the HP scanning application cannot detect the OCR software. Check the computer for more details".  The connection to the computer is OK, because I can print from the Mac to the printer.  I tried to uninstall and reinstall the HP software, using the HP Web site.  The website directed me to install the Firmware update.  This does not solve the problem.

In addition, since the HP software uninstalling and installing the new firmware, the utility function of HP is no longer available for me.

Hi there @jateach

Welcome back, I hope you're well

There is no full feature software and driver available for your printer on 10.10, reason for which you do not have the HP scan features you probably used to have before going to Yosemite.

You must use other methods for analysis, see the link below and the image of the screen to show you where to look:

Install a printer driver Mac using Apple Software Update

Tags: HP Printers

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