7310 all-in-One printer


Hi leroy1942 and thanks for the reply!

I would say uninstalling the software of the printer.

Once it is uninstalled, I suggest you put your system in clean boot mode in the configuration of Microsoft.  You can do this by following this document: How to perform a clean boot in Windows.

Once the computer is in clean boot mode, I would suggest to reinstall the HP printer install wizard for Windows.

Please let me know how it goes!

Tags: HP Printers

Similar Questions

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    I can't print from a Mac book pro wireless connected to dsl ATT modem/router.  My printer, HP Officejet 7310 is connected to the router with an ethernet cable.  I can print a test page from the laptop and see my supply rate.  When I try to print an e-mail or my word processing, I get my printer icon on the desktop that said it printer, no error message, but printing does nothing.

    I use the latest driver from apple, 2.0.4 and I have installed and uninstalled the printer numerous times and I

    Download the software twice.

    The HP network configuration page shows the same IP address of the printer, as does the router.

    The printer works fine if connected to the laptop.  If I connect the printer to my mac mini, which is also connected to the

    router by an ethernet cable, I can print from the laptop.  What is going on?

    Hi @TimL2,

    Welcome to the HP Forums!

    I noticed that you can not print with your HP Officejet 7310 when connected to your router. I'm happy to help with this problem!

    Please, try the procedure described in this guide, "printer offline" or "printer not responding" Message (OS X)and let me know what happens!

    If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

    I hope this guide is useful!




    You can download the driver from the link below...

    This download includes the HP Photosmart and Officejet Software Suite (advanced imagery and product functionality) and driver.

    File name: AIO_CDB_Net_Full_Win_WW_140_408 - 5.exe

  • Stuck on error message-HP Officejet 7310 all-in - One Printer

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    This could be the highlight of death for your printer.  There is still a reset, you can try called a partial reset.

    To make a partial reset:

    1. Make sure that the printer is turned on.
    2. Pull out the power cord from the printer.
    3. Pull out the power cord from the wall.
    4. Wait 30 seconds.
    5. Plug the power cord into the wall, but are not reconnect the printer again.
    6. Press and hold the 3 and # buttons on the printer.
    7. While maintaining the 3 and # buttons, plug in the printer.
    8. As soon as the lights turn on, release the buttons.

    If the partial reset doesn't fix it, you will need to get a new printer.

  • HP Officeject 7310 all-in-one will print but does not copy

    I have an HP Officejet 7310 all-in-One printer will print and scan, but will cease to copy.  Can someone help me with this problem?

    Another thing to check - in the front, press the Menu key, select Type of paper, plain paper, copy OK and then press start copy in black.

  • HP OfficeJet 7310 all-in-One slow takes 15 minutes to print the page

    Why my HP OfficeJet 7310 all-in-One printer suddenly run so slow it takes 15 minutes or more to print a page? I use MacBook with OS 10.7 Lion and reinstalled the latest drivers that have been for OS Snow Leopard. How to speed this up?


    If the same behavior appears in copying autonomous

    Even though the USB cable is disconnected, so the computer is without impact on the device and not related to the problem

    By the information provided, the problem is with your printer hardware

    However, make sure that your cartridges are without impact on your printer

    Make sure the expirations of ink did not both for black and color, as well, try to isolate the problem and check if cartridges it may as follows

    Remove the color cartridge and try to print from the computer

    Now repeat the same thing with black ink only

    If the problem occurs with a specific cartridge only, replace the cartridge.

    If the same behavior is displayed for either of these tests, I suggest you try a different power outlet. If there is no change yet, contact the HP call center in your area, in an attempt to reset your device.

    It is our last chance, otherwise it will repair the product

  • OfficeJet 7310 all-in-one

    No longer, print error message: has not "Filter" Stopped -

    Hey @KMAN1,

    Welcome to the Forum from HP Support.  I understand that you are unable to print from Mac using your HP Officejet 7310 all-in-One Printer.  I want to help you with this.  I have some suggestions that can restore your power of print.

    Before you approached the problem from a software point of view, I recommend that to perform a "hard reset":

    1. press the Power button to turn off the printer.
    2. unplug the power cord at the back of the printer.
    3. wait 60 seconds.
    4 reconnect the power cord to the back of the printer.
    5. press the power button to turn on the printer.

    Then, if the problem persists, I recommend that you reset the printing system on your Mac.  Here's how:

    * Note: This process deletes all printers in your printer list, deletes information about all completed print jobs, and deletes all printer presets.

    1. Choose the Apple menu > System Preferences, and then click Printers & Scanners.

    2. Hold down the CTRL key when you click in the list at left, then choose "Reset printing system" from the menu that appears.  After resetting the printing system, the list of printers in the Printers & Scanners preferences is empty.


    Then, with resetting your printing system, you will need to install a printer Mac driver by using the method of updating of the Apple software or in other words, reinstall your printer.  Click here to get instructions from HP.

    Please let me know the result of your troubleshooting by responding to this post.  If you have any other questions I'm always happy to help you.  If my suggestions happen to have solved your problem, follow the instructions below my grip to give me a virtual h.o.t..

    Thanks again for posting in the Forum from HP Support.  Have a great day!

  • -What is the HP Officejet 7310 all in one able to print wireless

    -What is the HP Officejet 7310 all in one able to print wireless

    What operating system?  If Windows and with the printer connected to the router via Ethernet, download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&jumpid=ex_r4155/en/hho/ipg/forum/network_diag/

    What did he say?

  • HP support cannot get officejet 7310 all-in-one to print even though looks and sounds like it is.

    Printer, HP officejet 7310 all-in-one had not been used in 3 weeks.  Cartridge black ink but nevermind. New in color cartridge.  Print test works very well.   Do you have the drilling cleaning cartridge.  Downloaded diagnostic printing and scanning tool.  He ran.    Yes, it prints, but only a couple of lines are visible, but barely, ghostly, and then nada.  The color cartridge is not used.  This on a PC with windows XP.  So far, the printer worked great.  The same results if using Notepad or an Internet site.  Suggestions anyone?

    The obvious suggestion is to replace the black cartridge.  If you need print now, you can use reserve mode or select photo paper (which will use only the color cartridge).

    The printer will automatically not using the color cartridge when the black cartridge is out of ink.  If you want to use the color cartridge to print in black, you can remove the black cartridge.  The printer will then give an error on the screen but is printed in reserve mode using only the color cartridge.  Copies cannot be predicted with the printer by way of reservation, you will need to replace the black cartridge.

  • OfficeJet 7310 all-in-One: activate the Web Services and printing of Tablet

    I can't find a way to enable Web Services on my 7310 all-in-One.  It is connected by wire to my internet router, and I use the built-in print server.  ePrint online information, says this printer is supported.  When I go into the ePrintCenter registration page, or when I go into the app on my Android tablet, it won't give me an option to manually enter the printer and can't find the printer on my home network.  All this suggests that I should update the firmware of the print server, but I can't find a way to do it.  Any help would be welcome.

    Ok. I found my own solution, but the documentation is really bad.

    The answer is: If you select document, it gives you the choice of the printer on the wireless network, even when not compatible eprint. But who knows? I would have thought to implement a printer first.

  • OfficeJet 7310 all-in-One: the device is not complete - Officejet 7310

    Initially, a 10 on my network windows desktop could no longer communicate with my Officejet 7310 all-in-one ethernet connection.  The Office recognizes the 7310 as a printer, but not as an all-in-one.  I tried to reinstall the software using the prescribed protocols, without success. I decided to ignore the problem.  The Office could still use the 7310 as a printer, but not as an all-in-one. In addition, my two laptops could always use the all-in-one features.

    Today, no reason apparent, the all-in-one feature has stopped working on my windows of 10 laptops.  When I tried to scan a document, I received a message that says: "device to complete installation. Attach the usb cable or reinstall the software. "I am more able to reinstall the all-in-one software.  Just like with my office, my laptop can use the all-in-one printing function, but cannot use the functions of HP Solutions Center.

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    What can I do to fix this? Help.

    Hey @fatz2fly,

    I don't think that you have missed something, but I recommend you uninstall a more holistic approach at this stage. I know that this appears at first sight very complicated, but I burst in instructions step by step to make it easy to follow

    1. Hold down the Windows Logo key on the keyboard and the 'R' to open the dialog box run, type % temp %

      • Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
    2. Delete the printer devices and printers and the driver from the properties of the server. See the instructions below before proceeding to step 3.
    3. Download the software and choose Save as, save to desktop >AIO_CDB_Net_Full_Win_WW_130_141.exe
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      • Open the Util folder
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      • If you have a computer HP run the L3uninstall.exe. If you have acomputer no HP run the L4uninstall.exe
    4. Once the uninstall is complete, reboot the computer
    5. Download and run CCleaner - How to use CCleaner.

      Installing software on the computer with a registry key, its place would be like trying to paint a wall with a hole in it, you need to patch the hole first. Repair the registry, and then install the software. Registry cleaners can be useful tools to solve certain types of problems in the registry, as those that are created when a program does not properly uninstall or a malware infection is not cleaned properly.

      This suggestion is not a document of HP, it is my own opinion. My preference is CCleaner, I use it on my computers. If you have a registry cleaner already, or that you prefer, you can use it.

  • Follow these steps to reset the registry settings and options for Windows Installer.
    • Hold down the key of the Windows Logo on the keyboard and the 'R' to open the dialog box run
    • In the Open box, type msiexec /Unregister, and then click OK.
    • Hold down the key of the Windows Logo on the keyboard and the 'R' to open the dialog box run
    • In the Open box, type msiexec/regserver, and then click OK
  • * Note: there is a space between the c and the /.

    If you do not at this stage, use this link to perform another way. Restart Windows install

    1. Run the system Accessories\ tool disk cleanup <> How to delete files using disk cleanup
    2. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
    3. Restart the computer
    4. Download and run the HP printer install wizard for Windows
    5. The HP printer for window installation wizard was created to help Windows 7, 8, 8.1 and 10 users download and install the most recent and most appropriate HP software solution for their HP printer.

    Please let me know if that solves the problem, or if you need assistance. Thank you!



    1. in the folder "devices and printers".

    2. choose "print server properties.

    • Win XP - with no printer selected, click 'File' then 'server properties '.
    • Windows Vista - with no printer selected, press 'Alt' and then click 'file' then 'server properties '.
    • Windows 7/8, 8.1 and 10 - select any printer in the "Devices and printers" folder and click on "Print server properties" above.

    3. click on the "Drivers" tab at the top of the window "properties of the print server.

    4. choose the printer that you want to uninstall, and then click 'remove '.

    5. choose "Remove driver only.

    6. the next screen will give a warning, letting you know that the removal of the driver package will remove it from the system. Click 'Yes' to say are you sure you want to do.

    If documents are stuck in the spooler to print, you see an error, cancel all documents waiting in the print queue or try restart the spooler to print, and then try to delete the driver from 'Print server properties' again. If she will not always remove the sachet, restart the computer and the printer should correct this error "in use" and allow the driver to be removed.

    Now return to step 3 of the instructions above.

  • Maintenance/cleaning inkjet HP 7310 all-in-one.

    Hi all

    I have an HP Officejet 7310 all-in-one.  Model # SDOB - 0305 - 02 (MY5BOP85SD / Q3461A). I am running Win 7, SP 1

    I can't find my manual for my office move in different rooms of the House.  Long story!

    I was not held with maintenance as I should.  Now, I get a message that the printer is out of paper, just after filling it.  And when he picks up a leaf, it seems for once to the battery out of reach.

    Second problem I have is when I scan a document in color or an image.  There is a yellow stripe that goes down to the right of the sheet.  If I use gray-scale, I noticed a slight gray color.  I don't notice any different shading.

    The third question concerns the automatic document feeder.  He picks up several pages, or anything.

    Where can I download a copy of the manual?

    I would be grateful, and can anyone provide a fast Reader Digest version to solve the above problems.

    Very much appreciated.  Will write more on me later.

    Thanks in advance.



    Possible solutions to the problem #3 problem problem #1 link#2 link link.

    Manual is here.

  • HP OfficeJet 7310 all-in-One used to have the support of .pdf. Under XP. Have a legal version of Adobe 9.

    HP OfficeJet 7310 all-in-One used to have the support of .pdf.  Under XP.  Have a legal version of Adobe Acrobat 9 Standard.

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    Now the .pdf is not available.

    List of available options: HP Imagzone Express, e-mail, Microsoft Word, Paint, Microsoft Photodraw, Adobe Photoshop Album 2, Adobe Photoshop, Microsoft PowerPoint and save to a file.

    Used to have Adobe Acrobat.  He want to come back.


    My suggestion: scan of Acrobat, it is much easier to control. Simply open Acrobat, create the file from a scanner.

    Kind regards.

  • 7310 all in one problem

    Windows XP Professional 7310 all in one

    I had a HDD out on my computer after repair and loss of amount of data I reinstalled everything for my 7310 and the printer works but none of the FAX or scanning software I used to have HP director on my desk that went too the only thing that appears in the programs is the HP product Assistant I downloaded the driver from HP.com and that did not work either problem even when loading It goes through the printing orders and then shortly after all just disappears without successful installation or anything


    Hi labmanjohn,

    Please follow the steps outlined in the document at the link below. Let me know if you still have any questions.


  • I FORGOT the ADMIN PASSWORD FOR - (WEB PAGE) - HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

    Hi all

    I changed my network SSID & PW but I forgot the password for the printer web page.

    Password was written in a notebook and notebook is moved at the moment by the cleaning person.

    Please HELP! Is there anyway I can reset the printer so that the admin password is also re-set. I try to reinstall the software printers, also I am not able to change the ip address and right now, there is no ip address... get no link and no ip address and no network... Please anyone who can help... Please help.

    * I read some part... to power off the printer, then press the power button on... and continue pressing the back button where he would have, for some time the printer is back back (it was to reset the printer)... which is about 23 times... zero.

    I really want to THANK you ALL for READING THIS & YOUR TIME. So please help if you can...

    and ideas?

    Thank you, xxVEGASxx

    * xxVEGASxx *.

    You can do a reset of the printer using the LED screen on the printer.

    Select Configuration, then Tools, then restore the default settings. "Restore default settings" is the last element of the list and you will have to scroll down to see it.

    Which erases all settings, including the password for the printer.

    To reset you describe is probably the one mentioned in this article:


    but it's probably a deeper reset that you really need anyway.


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