750se envy: envy of the brand new office no signal to the monitor via HDMI

Just got my new 750se envy and 25 x 25 backlit monitor. After putting it all together, I connect the monitor of the Tower via HDMI. Tower boots, display lights, I pop in setting up the drive, but the monitor says that it cannot find a signal. I test my old monitor to the new Tower (a monitor of series pavilion aged 7 years). Same results. The Tower seems to be the treatment given that you can hear what it read the disc.

I take another hdmi cable and and test exactly as described above. New monitor, new Tower and new hdmi cable still no signal. Old monitor, new Tower and new hdmi cable still no signal.

Just to be sure, I plug my new monitor to my old HP Pavilion desktop computer. Tower lights up as usual, and the new monitor immediately comes to life with color. I can safwly guess it's the tower. I open the side panel and check all jacks to make sure they are warm and fully attached. Nothing seems to be loose or out of place.

I start to sting online for answers. I met this reset of the BIOS. Press F10 to 8 seconds, down, 3 times arrow, enter twice and restart. Nothing. Still no signal. Can I assume there is something wrong with the Nvidia GeForce GTX 960 and windows the cause? Maybe turn hdmi ports are messy? It was the only other subjects I really found on the issue. Everything seems to work, just no signal between the monitor and Tower.

89kowens

Since it is a relatively new machine, instead of hurt for hours to fix yourself, why not just let HP repair at our expense!

You must contact the HP Customer Support directly so they put you in contact with HP Tech Support to see what they can do on the diagnosis and repair of your machine remotely.

I did recently, and HP technology was able to remotely access my PC on the Internet and to make the necessary repairs.

If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Good luck

Tags: HP Desktops

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