HP photosmart all-in-one C2780: installation problem

I have a printer HP photosmart all-in-one C2780

You download the software and drivers for this printer on HP site

When I start the installation of the software from starting the program after that extraction does not work and a message appears saying:

Microsoft Visual C++ Runtime Library

Runtime error

Program C\users\FALVES\Appdata\Local\Temp\7zS1B01\Setup.exe

This application has requested the execution to terminate in an unusual way.

For more information, contact the application support tema.

I ask?

How can I contact the Support team

What's wrong

How can I solve this problem

Ok

Knowing that you use antivirus software can help to understand it better, it will be great if you can clarify that.

So, try the following steps in the meantime:

  1. Click on the Start menu and type %temp%
  2. Open the listed temp folder, and then open the HP folder that begins with 7z.
  3. Open the UTIL folder.
  4. Open the folder of the CCC.
  5. Double-click on the file Uninstall_L4.bat

A prompt should appear and several unisntallers should run, if only a black window appears, click enter once.

Follow the steps of screen on until the uninstall ask to reboot the PC.

Reboot it and try to reinstall the software.

If it persists, remember to specify accordingly.

Shlomi

Tags: HP Printers

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