8.1 the store window there download too many 82%, then it don't download the rest of the way.

In the store window, I try too Update window 8.1the further it will go too 83% it will not update more. It was tt too window8.

Hi Linda,.

I apologize for the inconvenience caused to you.

This problem could occur if hardware or drivers are not compatible, or your computer may have a software that is blocking the upgrade.

Check that you have installed all Windows updates available including optional updates. Before moving to Windows 8.1, I suggest you run Windows 8.1 upgrade assistant. Assistant upgrade is available for free download that scans your PC, desktop applications and devices to see if they will work with a later version of Windows and provides a free compatibility report.

If you have antivirus software, you may need to uninstall it before Windows 8.1. We recommend that you use the tools provided by the manufacturer of the software, if available. If you use encryption software, you may have to interrupt it before the upgrade.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable/uninstall your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.

Note: It is advisable to update your drivers to the latest revision before performing an upgrade, even if the upgrade wizard can't find no inconsistency.

Keep us informed on the status of the issue. We will be happy to help you.

Tags: Windows

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