8600 officejet pro N911n CN577A - freezes within minutes after the restart

This machine is in a House as a network printer. We have a Mac with OS X and a windows with Win 7 64 bit home premium machine. The printer has worked for a year or two - no problem. Recently, we have moved from a cable modem and a Linksys N router to modem-router Verizon 4 G. Not sure if the calendar is in correlation with the modem/router switch. The problem is that if unused for a while (minutes at least) the printer hangs on a regular basis. Start button / stop does not work. touchscreen is inadmissible. cannot communicate with computers. If I reboot by pulling and then reinstalling the power cord, we'll be back to works fine. no problem with the guilty doctor HP print and scan software. Latest firmware is installed. No update didn't ask on the touch screen. I tried to connect to the network with CAT V cable and wireless. no change in behavior.

Any suggestions are welcome. Thank you.

You experience a hardware problem. It is not really necessary to reinstall the software. Phone 1 800 474 6836 support, the printer needs a service.

Tags: HP Printers

Similar Questions

  • HP Officejet Pro 8500 a: printers print only after the new cartridges installed

    Whenever I put in new cartridges I have problems with the print head alignment, then it usually printed.  This time, he was sitting with cartridges empty color for awhile and now it does not print at all.  I always use only the new HP cartridges.  It fails the alignment and the blue and yellow and sometimes the magenta show on the sheet alignment.  What is the print heads?  Why would I need to change them whenever I have to add ink cartridges new which makes no sense.  I have never changed them, but they worked very well until I added the new ink.

    Hey @janh1058,

    Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

    I understand that e-all-in-one-HP Officejet Pro 8500 a your printer is printing is no longer.  I would like to work with you on this. I have a few suggestions that might restore your printing capabilities.

    It could be that the long period of inactivity of dormancy has dried the print head, even if you have made the right choice in leaving the cartridges installed in the printer.  I recommend you try the following basic troubleshooting steps before embarking on a manual print head cleaning more intensive:

    • Click here and clean the printhead automatically via the front panel of the printer, as shown in the second Solution.
    • Repeat three times if you still have print quality issues.
    • Remove and reinsert the cartridges once more with the printer to force the printer to print a different allignment page.
    • This to improve the print quality?

    If you use always the same question, I have a few more advanced troubleshooting tips:

  • HP Officejet Pro 8500: 8500 ink levels appears after the upgrade to Windows 10

    When I go to the HP Solution Center, ink level is no longer displayed. Download the message ink level is not yet available. Just before the upgrade of levels have been posted. I ironed all cartridges and checked at the software level. All thoughts.

    Banhien, ran the link you sent, the system rebooted, but do not see the HP Solution Center and I see the 8500 A909a in my devices, but is not the default printer. When I upgraded to Windows 10, had same problem, downloaded new drivers and everything but somehow managed to make the HP the printer named, but then in Solutions of HP did not show ink levels. All thoughts. Thank you. George

  • How to make a 2 on 8600 officejet pro faces?

    How to make 2 copies of faces on my 8600 officejet pro?

    Hello. Page 44 of the manual has the stages of duplex in the open program that you want to print from Windows, it covers how duplex with a Mac OS X on page 45 of the manual.  Here is a link to this manual. I hope this helps. http://h10032.www1.HP.com/CTG/manual/c03026243.PDF

  • OfficeJet Pro 8600: OfficeJet Pro 8600 is no longer connects to the network

    I serve my 8600 OfficeJet Pro on a local network with a wireless connection to a router. Now the printer will not connect to the router.

    I can ping the printer to the router, then the wireless hardware works. I can print when it is connected with a USB cable, scanning to a USB key, so printing/scanning equipment works.

    WiFi Protected setup does not work. When prompted I press the button on the router for 3 seconds, the printer who sees because I get a 'connection to the network"roundy roundy, but it times out instead to complete the connection.

    The WiFi connection wizard does not work. Analysis of available networks found my network, but when I enter the password, I get a "trying to connect to the Network" roundy-roundy, followed of a message "Wireless invalid password (WPA) has come."

    The printed report assures me that's the wireless works, and that the WPA password that I entered the printer does not match the configuration in the wireless router. It is wrong - it's the same password using my computer and the computer has no problem connecting. I changed the password on the router (and the computer) and tried the new password on the printer, but that does not work either.

    Is there a way to erase the memory of the printer and restore the default settings that can help?

    Temporarily remove the password and all the safety devices on the router. Save the settings. Now try to connect the printer to your SSID not guaranteed without password. Are you successful? If so, go back and add a WPA2-AES encryption with your password and try to log in again. Do not use WPS.

  • 8600 officejet pro to only print in black and white only

    How can I configure my 8600 officejet pro to only print in black and white automatically so I don't have to authorize whenever I print?

    Hi Andrewbono,

    You're welcome, I'm glad we were able to fix everything together!

    If you feel that one of my suggestions brought you a solution please feel free to mark it as an acceptable Solution to facilitate advice for others to find.

    Whatever it is, it was a pleasure to work with you and wish you a great week

  • Satellite Pro P300 restarts a few minutes after the stop

    Hello

    I'm unable to download the update of the BIOS for a Toshiba Satellite Pro P300 PSPCDE (WIN 3.00), the reason being that I wonder a user name and password to download the file!

    The laptop has this annoying problem to revive a few minutes after the laptop has stopped, and that's why I want to update the BIOS to see if it suits him. Laptop is running XP Pro (downgraded from Vista).

    Ideas how I can get the update of the BIOS and will it solve the strange rebooting problem?

    Paul

    Where are you trying to download the BIOS?
    I always download my updates on the official website of Toshiba and if it doesn't work maybe you should wait a day.
    http://EU.computers.Toshiba-Europe.com-online decision-making supported Downloads & => Download drivers

    To be honest, I doubt that the BIOS update will solve this problem. I often read about this problem and you can solve if you disable the wake on LAN function in the BIOS and Windows (properties of the wireless network card).
    Check it!

  • NB100-12 a - freeze 3 Minutes after loading the OS

    Hi all.

    Got a NB100 which freezes about 3 minutes after the loading of the operating system.

    Start in safe mode and everything works ok, proving that the hardware is not faulty.

    Anyone have any ideas? Tried to do a system restore, but no joy!

    Ta

    ESD

    Hello!

    I searched here in the forum and I have created an interesting thread on the same subject. It s not the same notebook, but maybe it could be useful for you too:
    http://forums.computers.Toshiba-Europe.com/forums/thread.jspa?threadID=45398

    In addition, I would recommend updating the BIOS and driver chipset. The two you can find on the Toshiba site.

    Good bye

  • OfficeJet Pro 6830: you need all 4 cartridges the printer print?

    I have an Officejet Pro 6830, and I need to replace the cartridges. I accidentally threw away all four, but I went to the store to get a black and that's all. But when I try to print something, it says: cartridge problem and it will not let me print.

    Yes, all 4 must be installed and running.

  • HP Officejet Pro 8500 a Premium: HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.

    HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.  I constantly get a message that the computer cannot communicate with the printer.   Not only it will be not be printed docs, it will not print web pages using 11 IE or Google Chrome.

    I used print and Scan of doctor, he always reports there are no questions and print page one same test so I can not print anything else.

    Whenever I want to print, I have to restart the computer.  After the reboot, I have a chance to print.   This problem started on February 15, 2015.

    My operating system is Windows 8.1.   I have unintalled HP, rebooted, and then reinstalled the software software:

    OJ8500_A910_1315 - 1.exe

    HP Print and Scan - HPPSdr.exe doctor

    HPSupportSolutionsFramework - 11.51.0049.msi

    All versions were last uploaded on 4 April 2015.

    I have a home wireless network (router Ubee DDW366).  All other devices in the House will be printed on the printer of 8500 has no problems: 2 Toshiba laptops, 2 Android phones and 1FireHD.

    The desk top is installed with a network card Netgear, I don't know the model, but I had it tested by a PC technology to verify that the card works.   The card and 8.1 of Windows have been installed on January 3, 2015.

    I have run virus scans and analyzes malware.  Whenever they show that there are no problems with my desktop computer.  What kind of desktop? Specially designed for my listing of... without brand computer parts store.  ASUS motherboard P6X580 Premium.  Now I will probably get hacked!

    I'm at my wits end.  And it's frustrating when I need to print something and the system hangs.  I often use screen printing to a word document to save in order to restart... but then I lose all sorts of features when I pick up what I needed.  It is also a time consuming.

    This printer we served well for two years and I have expensive cartridges pending; another two cycles of recharge.

    Help?

    Addendum: can I scan with the HP printer help.  I open the HP printer assistant, he "gets" the printer information, then I select "scan a document or photo" and the printer answers.   I have no problem with the sweep.

    It has been awhile, but I played on something you wrote.  "There could be a software conflict with the HP software" everything worked very well... impression was shifted at best; just didn't know if it would work.  So I would eliminate a program, reboot clean, try to print, and then reinstall the software.  I finally found the culprit.  I had a program running in the background, occasionally.  When it ran, HP does not print.  Stop the program and I was able to print... Do not have a problem since I found it... I do not say that it was a software to share files... so I replaced since this program with something else that doesn't cause problems...  It took a long time and I couldn't work the question every day.... but I can say that I have problems printing for the past 5 days!  I can print with confidence.

  • Why my drive hard Boot keep reading and writing for 20 minutes after the start?

    As the title says my HDD Boot continues to read and write for about 20 minutes after the start. Read and write up to 10 GB in the process. I would say a good way to destroy a disc. I have not seen this behavior in any other OS.

    10.10.5 OS version

    Model: Mac Pro

    ID: MacPro3, 1

    Processor: Intel Quad-Core Xeon

    Number of processors: 2

    Total number of cores: 8

    (Vivid RAM) memory: 8 GB

    Any help will be greatly appreciated.

    Thank you.

    Check Console.app and see what happens.   Could be something of a time Machine for Spotlight indexing to a process of runaway of an OS X or a bug in the application.

  • Key 3 C often does not work for several minutes after the start, the other keys work fine.

    I got am HP Pavilion 17-e049wm Notebook PC product #E0J75UAR for about 4 weeks now.  I bought it refurbished.  A week ago I started having this problem.  3, e, d and c keys do not work when I first start the computer all of the other keys work.  Nothing happens when they are pressed.   Sometimes I will restart the computer and they work again, other times they won't, but often will start working if I left the computer set for about five minutes after the start.

    The computer is spotlessly clean.  I've only used a dozen times or more.  Nothing has been spilled on the keyboard.

    Sounds like software for me, but what?

    I am running Windows 8.1 and no programs are running at startup, with the exception of a program start button, but the problem began weeks after installing that.

    Any ideas?

    FWIW, I called hp. They believed excluded material and had me do a full system restore. Problem persists... The things you own end up owning you they say... I guess it's doubly true if you own a hp laptop. Full day turned... One day closer to death. Thanks Obama.

  • XPS 13 (9343) crashes minutes after the start of

    A week ago, my Dell XPS 13 running Windows 8.1 suddenly stopped working about 1-3 minutes after the start, then rebooted - just to keep crashing and restarting after a few minutes. Unable to understand what caused the problem, I did a clean install of Windows 10; that is, fitness and installing W10 bootable USB drive.

    After installing a few Dell drivers (wifi, video, sound), the problem returns. Same question; After connection, Windows seems to start as usual, then crashes after 1 to 3 minutes.

    The system is a Dell XPS 13 (9343), i7-5500, 512 GB SSD, QHD touchscreen.

    TIA for any help.

    -Robert

    The memory on this model is welded in - it cannot be deleted.

    If you haven't run a complete diagnosis of the hardware, F12 repeatedly at startup will help you do.  You can also watch to see if you have crash dump files (WhoCrashed is a good utility for their sight-reading).

  • OfficeJet Pro 8600: Officejet Pro 8600 unspecified on the laptop

    After the most recent upgrade Microsoft 10 (29/09/16), my laptop won't recognize not the Officejet 8600.  No problem with the printer before that. The list of the laptop the printer as Unspecified. OfficeJet bought 18/02/12. Is there an Officejet Pro 8600 driver needed?

    Thank you

    Hello @dhzz,

    Thank you for your response.

    (1) the printer EWS must appear on the browser before moving on to the next step. Please make sure that the printer and the computer are connected to the same network. If the SAP is not displayed, it means that the printer and the computer are on different networks. Get IP address and enter in the address bar of the printer. The image below is an example for a printer EWS. Please note how the IP address is entered (marked inside the red rectangle).

    (2) the link I provided was a 'and' added in the end. So try the address without 'and': http://ftp.hp.com/pub/softlib/software12/COL40129/bi-108860-3/OJ8600_Basicx64_1315.exe

    Let me know how it goes.

    See you soon

    Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

  • OfficeJet Pro 8600 +: OfficeJet Pro 8600 + very slow to print

    We recently purchased a new MacBook.  From the beginning on this MacBook, our HP 8600 printer takes long time to start an extremetly to print.  Sometimes it prints ever.  The printer is set up wireless.  Sometimes the print area will say that is having problems connecting to the printer, but not always.

    This only happens on this MaxBook.  I have an iMac and a Windows laptop, both connect to the same wireless printer.  Both of these printing devices print jobs fairly quickly.

    I downloaded the new drivers.  Uninstalled and reinstalled the printer.  Restarted the printer and wireless access point.  Disabled iPV6.

    Don't know what else to try.

    Hi @JH99,

    Welcome to the HP Forums!

    I noticed that your HP Officejet pro 8600 is slow to print on a wireless connection, with your Mac. I'm happy to help you!

    Please, try the procedure described in this guide, "printer offline" or "printer not responding" Message (OS X)and let me know the results. Although the guide title does not match your question, I think that these steps will help.

    If this, or one of the posts on this thread, helped you to solve the problem, please click on accept as Solution on the message. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

    Thank you for posting!

Maybe you are looking for