Ability to scan disappeared

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• After the transition from XP to Windows 7, I lost my ability to scan and fax.

  When I go to the interface of the software (on my desktop), instead of being able to set up a scan and save it to a document, I now get a message that my installation of the software is incomplete.  He tells me that I have to connect via USB to complete it, but when I do this it seems to return to the original XP drivers, and I've since upgraded to Windows 7 drivers.  How to get out of this endless loop and recover my ability to scan?  And I already tried using HP diagnostic tools AND tried to remove and reinstall the update downloaded drivers.  Nothing seems to update this software interface on my desktop - the farthest, I get with it is a runtime error.  Any ideas?

  I tried to reinstall again and somehow got beyond the Runtime error (no idea how).  Now, scan and fax are back (yay) but the scan will make only a single page and then it shows a mistake and said it should be stopped.  However, I can deal with that at thispoint.     Thank you!!

• No ability to scan with printer HP Photosmart D110a

  With the recent updates, I lost the ability to scan my printer HP Photosmart D110a model.  I tried to re - load the disc where I initially installed the printer.  I also tried downloading and updating online services.  I have a PC HP Pavilion Elite HPE running the Windows 7 operating system.

  What can we do?  What else is there to do!

  Rudy1906,

  I uninstalled the existing software, installed the downloaded version of the most recent features complete drivers for the D110a, then reloaded my original installation on download CD, and now it seems to work.  I can now go to the center of Solution and I guess that all other errors are "supported".

  The only thing I did differently in this re - install was re - load the CD on the download.

  Thanks for the help...

• Ability to create PDFs of scan disappeared

  Reader update yesterday (April 13, 2016) and the ability to create a PDF file from a scan has disappeared.

  I use this function several times a day all the time.

  I checked every item of menu possible, the tool and the preference, and there isn't.

  If it can someone please tell me how to access? Thank you.

  Hi seanc19320170 ,

  Would like to inform that this feature is not available in Acrobat Pro (paid Version) in Acrobat Reader (free Version)

  Please make sure that you use Acrobat pro so that you can access this option, as the reader is only for the display of PDF

  Kind regards

  Christian

• Menu has changed, the scans disappeared... need help!

  Since this morning, something changed with my ability to access to the & use my scanner on my printer function. I have the series of J611 3050 has and used the night to print and scan last and everything works great. But when I tried to analyze something earlier, nothing is beautiful.

  It used to be (not later than last night) when I clicked on the icon for HP desket a menu would open enabled me to choose what I wanted to accomplish. Now, when I click on this icon is "printer assistant" for which nothing happens when I click it I don't see, 'See what's printing' "set preferences" and 'customize your printer', which none have no bearing on this issue that I can find.

  It used to be (not later than yesterday) that when I scanned it something a window open which allowed me to make a few changes to analysis before you save it.  It was all the scans have been automatically saved in a specific file of my choice. This window opens now is no longer, and sweeping turns to in limbo where I can't find it.

  Can someone PLEASE help me understand what happened and how do I go back to the way things were?

  Thanks in advance!

  Remy

  The solution I found to this problem is to uninstall the printer and reinstall using the latest drivers. HP released a new package of drivers for this printer and all printers that use a similar software, which corrects this problem.

  HP Deskjet full feature software and drivers

• HP OfficeJet Pro 8610: Lost the ability to scan high resolution on 8610

  I was able to scan up to 2400 dpi with my scanner until yesterday, when I upgraded my cable modem.

  The printer must be reinstalled to connect to my home network, and when I started a few scans this morning, the highest available dpi is 300.

  What happened here?  Is there a possibility to acquire the old scanner software that I've used since the beginning?  I do a lot of scanning of the family vintage photo and aid resolution more largely in their cleaning.

  Welcome to the HP Forums, I'd love to help you @unipenguin!

  I see from your description that you could sweep with up to 2400 dpi with your scanner until you have had your modem cable replaced. I understand that you need to reinstall your printer for it to connect again. I know this may sound outrageous, but you may be the source of software updates to ADF? When the charger is selected, the max dpi will be 300, so my thought process.

  If changing the source flat solves the problem, please click Accept as Solution button below. However, if you need more assistance let me know and I will do everything I can to help.

  Thanks, I look forward to hearing back on your part.

• All-in-one Officejet 5610: lost all ability to scan after operating system upgrade

  Hello

  First post.

  Tried to implement everything. Need for new perspective or someone just told me that the printer/scanner is not taken in charge any longer.

  Recently updated to OS 10.8.5 as well as extra memory.

  Have scanner only for the work of the company.

  The scanner just stopped working after update of HP software. I don't remember version. Nevertheless, today I removed all HD and started around, but nothing works.

  Start over means, I downloaded a new driver and the patch.

  Using a HP scanning Application. Now that the application does not appear even on the computer.

  Let's start with some basic questions and then go from there:

  Neither HP or HP scanning Application utility are now on the hard disk after you follow the instructions from HP to delete.

  What I need the original disks and to reinstall the software from it or can those be online?

  Thank you.

  Mike

  Follow-up.

  Tried this approach (see link), but the all-in-one Officejet 5610 is not listed. I suspect the printer/scanner in is no longer supported?

  THX!

  http://www.MethodShop.com/2013/12/HP-utility-install.shtml

  Second follow-up:

  I understand how to use of Apple's Image Capture application as a workaround. Not as friendly as HP Scan.

  Unless someone can tell me the HP and HP Scan utility always work in OS 10.8.5 for the 5100, I guess that will be sufficient.

  Thank you.

  Hello

  For Mountain Lion, your printer software is provided via Apple Software Update.

  Follow the steps below under "Use Apple Image Capture" to scan with the Officejet 5610 on your operating system:

  http://support.HP.com/us-en/product/HP-OfficeJet-5600-all-in-one-printer-series/441142/model/441144/document/c04788799/

  If you are having problems scanning, be sure to follow these documents to install the latest drivers from Apple Software Update:

  http://support.HP.com/us-en/product/HP-OfficeJet-5600-all-in-one-printer-series/441142/model/441144/document/c04510394/

• 8500 A909 do not install more, lost the ability to scan pdf

  Computer Dell laptop windows 7 64 bit edition Home premium

  printer will print but not scan, tried to reboot with the disk won't install not full, fatal. He gave me a MSI. BARRELS PER DAY. Scan.ent error and I ran across this charging procedure, did not work, install especially fatal to end of software configuration.

  I've been reading around and went through various procedures i.e. re-record msiexec, you reload regsvr32 ATL.dll, I made scrubber lvl 4, I rebooted with the latest version of the software, I did the procedure to turn off my MSoft startup, programs, etc., I uninstalled with disk, then all the HP uninstaller of windows, then washer twice and complete still wont install. prints well but does not complete the installation so I can use the solution center to configure my scanner to PDF. Oh, and it worked for about a year. then bam. Phew! ideas?

  HI chuckshot,

  OK, it is possible that there is something in the operating system that might contribute to the installation to fail or there is a problem of real hardware with the printer. At this point, my suggestion would be to use the same USB cable and try to install the printer on another computer to see if you encounter the same problems. Once, we can isolate the hardware or the operating system, it will be easier to figure out our next steps. Let me know what you find?

• I have Deskjet 3070, I can not scan from my laptop and therefore have the ability to scan to a PDF file

  In addition, I can view ink settings and other features of the printer and scanner. The printer and the scanner works perfectly fine, but the elements analysed are beingsaved as JPEG, rather than PDF files where I can create a paginated document a lot if necessary

  Hello

  Please clarify your intent with can't scan from the laptop.

  Any error speciifc or behavior?

  What operating system, what type of connection?

  Shlomi

• Laser Jet 100 MFP175 PC16: I don't have the ability to scan in PDF format

  When I try to scan I do not get an option to save as a PDF. Is it possible to add the PDF file as an option?

  Hello

  I know what software you use to analyze?
  You use HP Scan or another application of scanning

  If you have installed the HP product software so you can go to the following location

  To use the HP scanning software, click on the button-> startwindowsall programs, select HP, select it 

  the product name and then click HP Scan and track of education online to scan

  

  I hope this helps you!

  Make it easier for others to find solutions, if my post has solved your problem, please mark as "accepted solution".

  +++ Say thank you by clicking on the star of congratulations in the post.

  Although I am an employee of HP, I speak for myself and not for HP.

• HP Deskjet Ink Advantage 4645: Unable to see the ability to scan on my HP Deskjet Ind advantage 4645 on my mac

  Hello

  I installed my printer properly with the software and I'm able to use my printer with wifi only for printing. I can't use the scanner with the Wi - Fi connection and when I try to the analysis of the it function on my printer, HP Scan opens for a moment and then closes without any error message.

  I installed the printer several times but it didn't work. My computer still recognizes it as a printer.

  Appreciate your help,

  Tugberk

  

  Hi @Tugberk,

  I have added that this screenshot so you can see the options between the Airprint and the driver of HP. Some are easy to follow with a Visual instructions.  I can understand the confusion, my bad!

  Other that this observation, you have the problem solved?

• ability to scan gone w/Officejet 6500 e709n on a Mac OS10.6.8 Wireless

  Have uninstalled and reloaded several times printing software in wireless mode.

  Added printers:

  HP Officejet 6500E709n USB

  HP Officejet 6500E709n [833DB0]

  OfficeJet E709n [MY96N561D905G2] (Fax) HP - Fax

  OfficeJet E709n [192.168.1.81] (Fax)

  No permit scanning.  Print and fax, but clicking on "Print & Fax" in system preferences shows only "Open Print Queue."... »

  not a Scan option. All options worked well for two years and then stop the scanning.

  Help, please.

  Download and install this: http://support.apple.com/kb/DL907

  You restart the Mac.

  Reset the printing system:

  -Go to System Preferences > print & Scan
  -Right (or control) click in the rectangle listing your printers and select Reset Printing System.
  WARNING - This will remove ALL your printers!
  -Select the sign more to add a printer. Select the default tab on the top of the window. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

• Adobe (Acrobat esp) applications do have the ability to scan without Nuance Paperport

  I want to uninstall this program, if it is not necessary for scanning. I don't know if it's necessary. I use a brother printer and it came with it, but I wonder if scanning does not require this software.

  Hi Frank6TG,

  Yes, you can scan documents using Acrobat & convert them directly to PDF, please refer to this KB document for help Acrobat help. Analyze the documents in PDF format.

  However, each manufacturer of printers providing its own scanning application, it will be better if you check your printer factory if it is important to use Nuance Paperport application for scanning.

  Let me know if you have any additional questions.

  Kind regards

  Nicos

• Homepage is fine(full Menubar) when I opened a new tab that the menu bar disappears as well as the ability to scroll disappears. all I have is the above address bar

  In the past I've always had my open pages in a new window and not in a new tab, but it is useless if I can't see the entire page because I only have the address bar, and I can minimize and expand or close the page. There is no scrolling up and down. Now, I have to go to my office and open a new window and paste the address in order to get a working page. I even went up to uninstall and delete the Mozilla in programs, redownload and install, but I have the same problem.

  You run Firefox in private browsing mode (permanent) (don't remember history)?

  You may experience 1166066 bug that occurs when you run Firefox in private browsing mode and you open links in a new window.

  Possible solutions:

  (1) use Options/Preferences > General: "Open new windows in a new tab instead"
  (2) Shift+click links to open in a new window with the standard features or use the right-click context menu.
  

  You can change dom.disable_window_open_feature prefs and change their value to true to prevent a Web site to disable toolbars and scroll bars in a pop-up window

  • http://KB.mozillazine.org/Prevent_websites_from_disabling_new_window_features
  • bug 1166066 - regression 38 Firefox: link in the window with target = "_blank" opens a window with tabs/bars of tools/menus (bug1166066)

  Please, do not comment in bug reports
  https://Bugzilla.Mozilla.org/page.cgi?id=etiquette.html

• I have ability to scan from

  t capacity

  I'll take a shot at this incomplete question.

  Have you tried to Capture of Image? It is in your Applications folder. Have you thought about a third party such as VueScan application? https://www.Hamrick.com/