Acrobat 11 series not recognized

I uninstall and reinstall my Acrobat Pro 11. When reinstalling it, it asks for a serial key.

I put in the key for it I got straight my "plans and products" page on the website, but it is to say that it is not valid.

I tried to remove my CS6 and creative cloud and delete cache.db, pcd.db, caps.db files.

No assistance at all would be appreciated.

Online support chat provided a solution (create a new user account on the computer and install it using this) who was not acceptable.

In any case, I activated it now, by disconnecting from the internet when I install, and using the method of activation offline "this computer is not connected to the internet", which I didn't know existed. It seems to work very well now that I have connected to the internet as well.

Tags: Adobe

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