Adobe Acrobat Pro - license agreement

Similar Questions

• Adobe Acrobat Pro XI license for Windows and Mac

  I have a license for Adobe Acrobat Pro XI (Using in Windows).  I intend to switch to Mac OS, will be the same key that I use to work for Windows on Mac OS?

  Hi Charles,

  Mac will have a different set of serial number.

  Concerning

  Stéphane

• License with Adobe Acrobat Pro problem

  I have a problem with Adobe Acrobat Pro as part of Adobe Creative Suite CS 6 on Mac OS X 10.11.6: Adobe Acrobat does not start. Whenever I try to open a pdf file or the itsself program (Acrobat), Acrobat appears inside the docking station, as well as within the monitor activity for a few seconds, but never actually opens and then disappears from the docking station and the activity monitor. No error message appears, namely, what is the problem.

  During the last two weeks, I tried the suggestions basically all troubleshooting I found on the web several times, mainly:

  • Try to uninstall and reinstall Adobe Acrobat by itsself as well as all of the Creative Suite (of course, using "Adobe Installers")
  • Running the Creative-cloud-Cleaner on my computer after uninstallation and before the re-setup
  • Deactivate and reactivate my license Creative Suite (using InDesign to perform this task, given that Acrobat does not open)
  • etc.

  More funny thing is: when I try to deactivate the license via InDesign, Acrobat will not show even as one of the programmes concerned, see attached screenshot.

  

  That is why, in my view, the problem could be a licensing problem. The reason why I had the problem in the first place, could be the following: I accidentally uninstalled Adobe Acrobat while being offline. After that, as mentioned above, I tried- and reinstall the program and all of the following several times while being online - but no result.

  I'm happy for any suggestion. Assistance telephone Adobe doesn't seem to be available for this product and I have redirected to this forum when you try to start a chat support with Adobe, I'm happy for all the help from the community!

  PS: I guess that's not relevant, but I'll talk anway: another application, "Adobe Crash Demon" shows within the activity monitor, every time I open InDesign (but isn't, when I try to open Acrobat). The content of the error message does not mention Acrobat.

  Hi kglad,.

  Thank you for your message. Unfortunately, I couldn't find very useful advice in the log files, because I'm not very experienced in the search for log files and I could not find solutions to the error messages on the web.

  But, fortunately, an update of the system for Mac OS Sierra finally helped me to solve the problem. Obviously, the update changed some system parameters and / or preferences, and I finally could start once Adobe Acrobat. He is still vulnerable, however. It seems, I'm having some trouble with my graphics, too, but I guess I'll be able to fix those shortly.

  I am very happy, Acrobat is finally running once more!

  Thanks for your support, I'll mark the issue as resolved.

  Kind regards

  Evelin

• I'm filling out a form to transfer license for Adobe Acrobat Pro XI who is transferred to another employee in our company for me. The instructions are the form indicate to attach to a file number. How can I get a case number?

  I'm filling out a form to transfer license for Adobe Acrobat Pro XI who is transferred to another employee in our company for me. The instructions are the form indicate to attach to a file number. How can I get a case number?

  Use a browser that allows cookies and pop-up windows, please contact adobe for hourly pst support by clicking here and, when it is available, click "still need help," https://helpx.adobe.com/contact.html

• a pro Adobe Acrobat DC license (12) + media. Need Acrobat 9 for maximum compression

  Hi forum,

  I have a computer that has lost in standard Adobe Acrobat 9 upgrade to Win10. Lack of support and license, it has been decided to buy the latest version of Adobe Acrobat; 12 / DC. I installed it on the computer and it works fine, but there is a problem:

  The license is essentially used to compress pdf files using the pdf with "max compression" enabled printer. The reason is that pdf files must be sent by satellite, so does the size matter here...

  We had yet another computer running Adobe Acrobat 9, so it was easy to compare the compression of 9 and 12 vs / DC. Version 12 is between 40-60% worse compression. My answer was to download Adobe Acrobat 9download Acrobat 8 and Acrobat 9' , but I get a "invalid series" when I try to use the key to 12/CC. I thought you could use the previous versions, but that doesn't seem to be the case? Is there a previous version, that I can use here? The license is:

  Professional Acrobat product Version 12.0, bought as the use license/no benefit of teaching

  Alternatives? :

  1. have you tried many compressors of pdf online with similar poor results compared to Acrobat 9, it seems as if it was the only tool capable to realize the text (the photos are deleted) compression of 50% +.

  2. in addition to the selection "Max compression", 72 dpi and removed the metatags and the built-in fonts, the rest of the configuration in vs 12 is the default because it is the configuration in vs 9. If you can point to other settings in vs 12 that can improve compression, please notify

  Best regards and thanks in advance

  John Heinonen

  An update from me about the problem. I talked to Adobe Support cat, who confirmed that I can not use the Adobe Acrobat Pro DC / 12 version on any of the files binary installation from the Adobe homepage. Simply because Acrobat vs 9 is no longer supported. I received a few URL support that actually increased the size of the file when you use Save as with the optimization function compared to save it as a pdf from the word:

  https://helpx.Adobe.com/Acrobat/using/Optimizing-PDFs-Acrobat-Pro.html

  https://helpx.Adobe.com/Acrobat/using/saving-PDFs.html#reduce_file_size_by_saving

  But it made me go back to print to pdf function as I noticed there are a lot more options for tweaking to improve the size of the file. After reading the above items and tweaking around the print function, I managed to compress pdf files even better than version 9, Mission accomplished :-)

  Thanks for your comments all :-)

• Version of Adobe Acrobat Pro DC student perpetual license

  Hello world

  I bought the version Adobe Acrobat Pro DC student DVD (or the perpetual license), and I have not activated, it still because I wonder what happens after I graduated when I can't use my University e-mail address. The license expires? or can I continue to use it?

  Can I use a different email address to activate the software rather than my University e-mail address? \

  Thank you

  Hi pourias88,

  You can change the Adobe ID email address if you wish.

  Please see this KB doc for help: your Adobe ID account management

  Kind regards

  Meenakshi

• I received a license windows for Adobe Acrobat Pro and I have a Mac

  I bought Adobe Acrobat Pro Document and has received the license of 'Windows' instead of the license of "Mac." Does anyone know how to activate license windows to Mac?

  Hi inigos40439923,

  If it's the last Adobe Acrobat DC & you bought from Adobe, then you can contact our customer service, contact customer service, they will help you pass the license of Windows to Mac.

  Kind regards
  Nicos

• I bought Adobe Acrobat Pro 9.  I used it on my computer for years with no problems.  Today he gave me the following message: "license for this product has stopped working.  You cannot use this product at this time.  You need to fix the

  I bought Adobe Acrobat Pro 9.  I used it on my computer for years with no problems.  Today he gave me the following message: "license for this product has stopped working.  You cannot use this product at this time.  You must repair the problem by uninstalling and then reinstalling this product or contact your COMPUTER administrator or Adobe customer support for assistance. (0)"I then uninstalled and reinstalled using the license key of my package, and I just get the same message.  I contacted customer service and they told me that they are unable to support me and directed me to the forum.  Please help as soon as POSSIBLE.

  Error: "License has stopped working". Windows

• Are we able to purchase volume / multiple licenses for Adobe Acrobat Pro XI for several devices?

  Are we able to purchase volume / multiple licenses for Adobe Acrobat Pro XI for several devices?

  Hi communityn4038818,

  You will need to purchase licenses of Acrobat DC volume & then do volume license downgraded XI Acrobat by contacting the Adobe volume licensing team.

  This is only possible in i.e special case, you will need to purchase Acrobat DC volume licenses.

  Another option is to go for ETLA where you will be able to download the old version. I will recommend you contact Adobe Volume licensing team Business software licensing | Purchase Adobe programs for assistance on this issue.

  Kind regards
  Nicos

• I bought Adobe Acrobat Pro DC student and teacher edition. He told me that my license does not allow me to create or edit pdf files. What is the problem and how to fix it?

  I bought Adobe Acrobat Pro DC student and teacher edition. He told me that my license does not allow me to create or edit pdf files. What is the problem and how to fix it?

  Please visit: https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

  I hope this helps.

  Concerning

  Megha Rawat

• Please Ref.Order No.13015248129 dt 8 may 2015. I wanted to buy the licensed version of ADOBE ACROBAT PRO CD (on EMI of INR 809 per month) and by following links from site, instead finished with "simple-app creative cloud for Acrobat Pro (a - ye membership

  I wanted to buy the licensed version of ADOBE ACROBAT PRO CD (on EMI of INR 809 per month) and by following links from site, instead finished with "simple-app creative cloud for Acrobat Pro membership (one year)"-which I don't want. . How can I get ADOBE ACROBAT PRO DC?

  Hello

  For a perpetual license of Adobe Acrobat DC we don't have Ant EMI. You pay only once and buy the product Adobe Store - Adobe Acrobat Pro DC

  Perpetual license will include the serial number of the software.

  If you wish to cancel the order above, then go to the contact us page, then click on the "still need help?" Contact us'button.

  ^ Ani

• I have a license of Adobe Acrobat Pro DC - I can use in the mobile app?

  Hello!

  I recently bought the license for Adobe Acrobat Pro DC for my computer and now I want to expand my possibilities with the mobile app. Is it possible to somehow use the license purchased in the mobile app? Because I'm asked to buy additional packets when I want to, for example, to export a pdf file?

  Thank you!

  
  Mikael Damar

  Hi Mikael,

  I'm can understand your concern & will guide you in the right direction. Can you please let me know if you have a subscription to Adobe Acrobat Pro DC or it is a perpetual license?

  As with a perpetual license, you will be able to use the features on the mobile App using the same license, and it will ask you the extra envelope. However if it is a subscription simply simply Sign In to the mobile App using your Adobe ID with which you sérialisiez the Acrobat Pro DC on the computer to use these features.

  Kind regards

  Nicos

• Our office has 10 licenses for Adobe Acrobat Pro.  One of our computers crashed so we want to deactivate the license and reinstall on a new computer.  How can we check the serial number on Acrobat Pro installed on each computer to determine which series

  Our office has 10 licenses for Adobe Acrobat Pro.  One of our computers crashed so we want to deactivate the license and reinstall on a new computer.  How can we check the serial number on Acrobat Pro installed on each computer to determine what serial number is now unused?  I don't want to die with the computer software

  Hi John,.

  It is not possible to disable the license from one computer crashed or possible to check which serial number has been used on computer because they are encrypted.

  A retail license is good to be installed on 2 machines. I checked your account and found 4 different serial numbers of Acrobat registered for your account.

  It is always suggested to buy a volume license, if you have more than 2 machines instead of buy 4 different serial numbers.

  I checked all the serial numbers entered and you have sufficient activation count remaining to cover all your machines.

  Kind regards

  Rave

• Hello, I bought a license for Adobe Acrobat Pro DC (Mac, Italian), but I can not install.

  Hello, I bought a license for Adobe Acrobat Pro DC (Mac, Italian), but I can not install. Error: installation failure, Setup has encountered an error that was preventing the installation. Contact the manufacturer of the software.

  Thanks for posting the file install.log located in ' / var/log/install.log ' on a site so that members of the forum can have a look at the Setup log.

• Why she asks to grab the license code on start up in the clouds of adobe Acrobat Pro?

  Whenever I want to launch Adobe Acrobat Pro, he asks me to buy or enter a license, even if it should be part of the creative cloud.

  What can I do?

  Hi Rasmus,

  Welcome to Adobe Community.

  I just checked your account and found that you are a part of the Adobe Creative cloud for subscription teams. To activate this subscription, I ask you to log on to the management of the team under Creative.Adobe.com portal and invite the user or your self, if you want to use Creative Cloud products.

  Once the Invitation has been accepted, you can then launch your product and activate the product using your Adobe Id & pass.

  Please let us know if you need additional support from us.

  See you soon,.

  Michael Sharma