HP Envy Phoenix before 4 USB ports

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• Before K450 USB ports not working not

  Just bought this desktop computer ~ 1 week ago and I tried to plug in a device on the USB ports on the front of the tower... nothing. Plugging the unit in the rear of the tower and it works like a charm. No idea why the front USBs seem dead?

  OK, since it has been suggested that it was probably a hardware problem, I decided to open the suitcase and see if I could figure out what was wrong. Immediately, it was clear that one who has mounted my camera installation of lenovo forgot to plug the front USBs. Literally everything it took to fix this problem was to plug the cable into the motherboard... guess I should have the air inside before posting in the first place.

  Link to photo

  Link to photo

  Note of the moderator; image (s) for a total of > 50 K converted for the programming of the Forum rules

• HP Envy x 360 (M1V68UA): USB Ports all failed - resembled HW failure, but resolved by reinstalling a driver

  This post is an explanation of the complete absence of the laptop (2.0 & 3.0) USB ports and the later hotfix.

  Suspecting a hardware failure, I ran the Diagnostics UEFI and received confirmation of a default by a character 27 failure code.  This type of information is supposed to be useful to someone, but I couldn't find any documentation on this failure on the Web code and technician HP customer care has never offered an explanation.  The ID of the failure, I received was:

  0GF87X-7NW88A-GXGJMF-8D3Q03

  I made arrangements to ship the laptop to HP repair, but while waiting to receive their shipping box, I continued to research.  I happened to run System Mechanic from iolo and noticed a tool "Toolbox |" Recover | Troubleshooting of the system"that took me as a result of convenience store window 10.  I ran the hardware and devices troubleshooter, and confirmed a problem with the USB ports.  But, surprisingly, the fix was to install the latest driver for the Intel USB 3.0 eXtensible host controller (USBXHCI. (SYS).

  Once the driver has been reinstalled, the USB port problem has been resolved.  He worked for 3 days and I was able to back up my laptop on an external hard drive into a USB port, as I usually do.

  So if you see a problem with your USB ports, which can resemble a hardware failure, it is better running of the utility window hardware & peripheral troubleshooting.  It can save you an unnecessary repair work.

  Best regards, Mike
  
  

  @mike_d177

  Welcome to the HP Forums
  
  I would like to take a moment and thank you for the use of this forum, it is a great place to find answers.
  You have the best experience on the HP forum, you can also visit our Guide of Forums from HP for the first time here? Learn how to post and much more.
  
  As I understand it you had conducted a test of material using the UEFI diagnostic tool and received a failure ID, however, you install the latest driver and solved the problem.
  
  I'm glad that worked for you, even if you keep the only common, the ID of the failure you captured represents a "Communication error" device on devices such as GPS, switch and/or USB, HUB, Modem, network card, network drive, PCI, PCMCIA card.

  Install the most recent driver is one of the first steps to solve the communication error, however, if the problem is intermittent because it sometimes a repair would be the best way to go.

  Click here to see details on the HP Service Center.

  If you are unable to reach a resolution, please click on accept the Solution to help others with similar issues.
  If you like my assistance, please click on the thumbs up icon.
  The two icons are below this post.
  
  Have a good day Ahead.

• HP Envy 17 J11tx: Capricious USB Ports

  My USB ports have ALL (4/4) disconnect started all peripheral USB is inserted. Iintially recognizes them, but after a few moments, it disconnects them (I get the tone on my laptop) and the device disappears, only to be reconnected a few seconds later.

  Super boring. It plays just like above all the time, the device is connected.

  Certainly my ports, not my devices as have tried on other computers etc, other peripheral...

  Laptop is less a year

  Thank you!

  Many people have this problem with Windows 8.1 Microsoft pushed an immature technology outside the market, a technology that is openly hostile to some old USB devices, and not playing is not very pleasant with some new USB devices as well. Just search google for 'disconnect a USB devices intermittently' and you'll find you're not alone. The good news: your hardware is fine, what are your USB devices. The bad news: Windows is not very well with your USB devices. Try disabling "USB selective suspend" in power options. If we don't talk of external hard drives USB selective suspend does not help solve the problem, we will have to do a regedit.

• HP Envy Office 700-070d USB Port short Circuit

  Hello everyone. I need help here. My friend runs accidentally shorted USB port using a USB 2.0 cable. Very probably he pinched the cables and so the 5V and ground were short shorted.

  so the CPU is now unable to turn it on. When I press the button, the motherboard ON and OFF several times and product by clicking on / rattling sound which is terribly noisy.

  so when we asked a computer service repairman to check on our PC, it told us there is no problem with the PSU, but the problem is with the motherboard.

  As we do not have the expertise in computer hardware troubleshooting, I would ask your opinion in this regard. He said the charge will be around MYR450 (USD140) so I think that it is quite expensive, if that is the amount that we will pay.

  Any advice on that? the PC is still under warranty (expiration date 2016-08-03). So is it possible I can hp services provider to fix this?

  Hello @Yazidapple ,

  Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

  I understand a friend of your chips on your HP computer USB port and it caused damage to your motherboard. Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html.

  I want to thank you for display on the HP Forums. Have a great day!

• Before the USB Ports does not. Dell Optiplex 390

  Hello

  I recently bought a used optiplex 390, I did a fresh install of windows 7.

  The front USB ports refuse to work (the back ones that work very well)

  I tried upgrading the BIOS, then the chipset, but still no luck.

  Any ideas?

  Set to refuse to work.  The front ports allow only 100ma of power for keyboards and mice. Need power 500ma USB flash drives.

  Façade cable may be broken or the ports themselves perhaps.

  HOWEVER, this model and many other dells can disable various ports in the bios.

• Dynadock not power USB ports

  I bought a new Toshiba Dynadock. As I uderstood documentation it should feed two front usb even when the host computer is in standby mode or disconnected ports. It doesn't seem to work for me.

  Devices connected to everything (including forward) ports continues to load when the computer is suspended/disconnected. I tried with the ipod player mp3 flash with the same result.

  It works for you? If it works if I understand correctly? Or my device is defective just?

  What is your opinion?

  Thank you for your help.
  Barthek

  Hi guys

  I think I should clarify this question ;)

  The dynadock s supports six USB ports.
  But * only before two USB ports provide power * when the computer is turned off, suspended or disconnected. This allows you to reload some MP3 players, mobile phones and other devices.

  But beware: not all devices can be loaded through these ports.

  I hope this helps!

• My USB ports and MIC do not work. I hope that this is not the motherboard. Someone knows how to fix this?

  Initially, it was a port that would not work. Before the USB ports out I did pay my phone with the USB cable. Before that my microphone stopped working. Deactivation and activation of the ports as well as uninstall then re install the USB readers and I tried a system restore. I also tried to take the battery for an hour or two and restart the PC. None of this has worked. Today, I heard some hope of my computer... I heard the sound of him recognize a dongle that is plugged. This sound is produced after starting my PC. I have not heard in a while and still haven't when I unplug and plug back in to the dongles. My computer (a laptop) like also to restart auto sometimes when I close the lid and open it, the screen does not light and it will be off and try to restart itself but the screen never lights up and he'll stop and try several times to start. In this case I have to hold the power button down to turn off completely and take the battery out and put it back in, then turn it on. I feel that it's a hardware problem but I'm not that great with computers and I don't want to give up yet on this computer. It cost me a pretty penny and I am a broke student.

  If anyone had the same types of problems and has a solution I'm willing to try anything.
  Thanks in advance
  -Mike

  Hi Mike,.

  You can consult the following wire link and check if it helps.

  Tips for solving problems of USB devices

  It seems that you have to re - enable ports in the BIOS (Basic input/output system) settings.

  NOTE: Change (CMOS) BIOS/complementary metal oxide semiconductor settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS/CMOS settings can be solved. Changes to settings are at your own risk. Be sure to observe the manufacturer's instructions or contact the manufacturer for the same thing.

  You can consult the following thread link and check.

  USB ports, CD/DVD player, and Mike just does not work

• Computer laptop HP Envy 17 - USB Ports not working not

  Product: HP Envy 17 Notebook PC

  Operating system: Windows 8.1

  When I try and use the USB ports on my laptop, the system recognizes not the device is connected, or allows the unit to operate. There is no error message and device icon to remove safetly does not appear. This problem started after I ran a few Windows updates before turning off my computer for the night.

  The devices worked normally before but have stopped since then. Several devices have been tried, but to no avail.

  Dear customer,

  Welcome to the Support Forum HP and we are happy to help you.

  Looks like that the USB Ports have stopped working on your laptop and your need help

  We will surely help you with this question at the earliest

  I'd like to request you to perform the REFRESH of your laptop back to a previous state

  When everything worked well and normal

  Step 01. Please go to settings on your laptop computer laptop

  Step 02. Select the general tab on the left side

  Step 03. Click on "refresh your PC without affecting your files.

  Step 04. Follow the prompts on the screen to complete the refresh/system restore

  Hope this helps, for other queries in response to the post and feel free to join us again

  * Click on the star of CONGRATULATIONS on the left to say thank you *.

  Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

  Thank you

  K N R K

  I work on behalf of HP

• My Book 3.0 (1 TB, USB 3.0) detection with envy Phoenix 810-135qe problem

  I have a My Book 3.0 (1 TB, USB 3.0)... The older My Book not the newest one... "My Book Essential" or something like that.

  I used it with W7 x 64 backup utility on an older office of the HP (HP Pavilion a6560t) without problem until my new HP Envy 810-135qe happened. I downloaded the latest drivers from WD support and the PnPed thing very well off the non powered USB 3.0 at the rear of the 810. However, the 810 gives up the connection after sleep, hibernation, lock, or simply over time. I ran diagnostics on the WD and cables, all the beautiful removed. I tried cutting power saving s 3.0 to USB in device (just a guess) Manager, and that seemed to work for a few weeks, but I still have the problem of detection from time to time. All my drivers are up to date on the HP circuit. I completely reformat the WD now to see if that would solve the question somehow (I'll update in the next few days on how that worked).

  Someone has an idea what is wrong? I suspect something with the BIOS. HP chat support has been no help (they go through the same checks that I've done myself) and they got really scary on another cat when I asked about adding an SSD as boot drive (I knew it was a problem of here and other forums)... Set myself to second level support, and all what they told me it is that they could not tell me something... Basically, not support for a config except for how they were shipped because it's a "customized" version (Yes, time to chagrin of the buyer).

  Second, anyone running a similar config with a remote backup that works well? My WD is getting old so I thought one of the more recent portable USB 3.0 hard drives (2.5-3.5). My features to follow.

  HP Envy 810qe - Win 7 (810-135qe)

  Product number: F9A63AV #ABA

  • Windows 7 Home Premium 64
  • 4th generation Intel (r) Core i7 - 4770K processor quad-core [3.5 GHz, 8 MB of shared cache]
  • 4 GB Nvidia GeForce GT640 [DVI, DP, HDMI & VGA via adapter]
  • 12GB DDR3 1600 MHz [2 DIMMS]
  • 2 TB hard drive 7200 RPM SATA
  • MSATA SSD Cache 16 GB
  • Microsoft Office trial
  • The trial security software
  • Blu - ray player & SuperMulti DVD burner
  • 15-in-1 slot Multi Media Card Reader, 4 USB Ports (front/Top), Audio [before 2USB2.0, 2USB3.0 top of the page]
  • No TV Tuner card
  • Integrated sound, Envy Audio; Audio beats
  • HP USB keyboard and optical mouse
  • HP Wireless 802.11 a/g/n with Bluetooth (R) (2 x 2)
  • Envelope of Wineskins HP Home & Personal store

  I moved... I tried updating the BIOS and implement a server/cloud storage media a router more than capable of handling, but it is always odd. Thanks for the replies OG.

• ENVY Phoenix Desktop - 850-065: Add the port ethernet on the desktop

  I want to add a second ethernet port on the desktop... any recommendations, the Gathas, the various factors to consider... I seem to have three ports of extension on the PCI bus... one of them would be the target (or what)... any recommendations on ethernet brand and model to consider...

  Any wisdom on the subject will be sincerely appreciated...

  Hello

  There are many models/products of ENVY Phoenix Desktop - 850-065 series. In any case, according to your description you can use a normal PCIe 1Gig card. There are a lot of cards around, 1 port, 2 ports or more. Please make sure that there are drivers CD or at least it shows you where to find driver (from the site of the manufacturer).

  Kind regards.

• HP Envy 15 1195eo problem of USB Ports!

  I am facing a problem with my usb ports on my HP Envy 15 1195eo. I tried a number of things to make them work, but nothing did. Basically, when I connect a usb device, it will connect, stay tuned for a very few seconds, then disconnect for a few seconds and then connect for a few seconds again, and he repeats like that of infinity. So I'd like prompting assistance works again!

  News of the computer:

  Model: HP Envy 15-1195eo

  OS: Windows 7 64-bit

  Hello again Unboxeremail.

  That solves the problem at the origin?  This can be useful information.

  I took a look inside the laptop and noticed three ports (2 ports standard right) USB and eSATA/USB port a combination on the left, what port is non-functional?  In addition, the image of the motherboard indicates that the USB ports are not on a panel separated from the motherboard so a connection problem is very unlikely here.

  

  Do you have a multimeter?  Check the USB port to see if the connection is down at random would check it like a hardware problem.
  
  If the problem persists after a new installation of Windows, then this indicates a hardware problem.  This laptop is guaranteed?  You can see here.  If it is under warranty, you should contact HP support and let them know about the issue. The number for US / Canadian customers is 1-800-474-6836.  If you are in another part of the world, you visit HP's Support around the world to find the coordinates for your region.

• Where is the USB port on the printer 4500 hp envy all-in-one

  Where is the USB port on the printer 4500 hp envy all-in-one

  So the question for your answer:

  Compatible products for: HP bt500 Bluetooth USB 2.0 Wireless Adapter (Q6273A)

  Color Multifunction and all-in-one HP Officejet Pro 8500 all-in - One Printer series - A909 HP Officejet Pro L7500 all-in - One Printer series Mobile inkjet printers HP Officejet H470 Mobile Printer series Specialty Inkjet Photo HP Photosmart A520 printer range Printer HP Photosmart A620 Printer HP Photosmart A630 Series of HP Photosmart A820 Home Photo Center Printer HP Photosmart B8550

  And now, if you want to get help with your problem, you are cordially invited to use the assistance offered, otherwise I wish you all luck since your iPhone printing...

  For questions print via Bluetooth, you can connect with Apple, maybe you will be better as their response

  All the best...

• HP Envy m6 1125dx: USB Ports are not working please help

  Hey all,.

  I had problems with my USB ports on my laptop Hp Envy M6 1125 DX. Only 1 usb port works and the rest do not work. I tried everything to update the BIOS updated the drivers from the site. I don't know if the driver is not installed or if it's just a bad USB port, but I didn't really notice it until recently, when I bought a headset and I couldn't use it as my only working port is used by my mouse.

  In the USB tab in Device Manager, it has the following features;

  Generic USB hub

  Generic USB hub

  Family of chipsets Intel (r) 7 series/C216 USB Enhanced Host Controller - 1E2D

  Family of chipsets Intel (r) 7 series/C216 USB Enhanced Host Controller - 1E26

  Composite USB device

  Composite USB device

  USB root hub

  USB root hub

  None of them have a yellow exclamation point so my best guess would be that is missing the drivers for the rest of the ports, but I have no idea. I'm in for this reason excrutiating pain, I'd appreciate any help.

  Thanks in advance!

  Hello @jgasca23,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

  I stumbled upon your post on the issue of the USB port and wanted to help!

  First of all, try to review the following document and let me know how it goes:

  HP PC - troubleshooting connections USB (Windows, 10, 8)

  Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

  Have a great day!

• Envy Phoneix 850 160SE: USB 3.0 or USB 2.0 ports

  Envy Phoneix 850 160SE (new)

  I have not found any manual on HP site with photo showing what USB 10 locations (6 are 3.0 and 4 2.0) tell me that are 3.0 or 2.0 and none came with the office.

  There are 4 USB ports on the front panel, say two specifications are usb 2 and 2 usb 3,.

  two of the ports have a small ss beside them, but I can't find how to identify

  which 2 are 2 and 2 usb usb 3 or what that means little ss.

  (If I had to guess I think the 2 ports with the ss little beside them are usb 3)

  The back of the desktop computer has 6 usb ports, 4 usb 3 and two usb 2, again not manual

  or spec identifys who are usb 3 or usb 2.  Also there is a group of 4 slots usb in a part of the back and another grouping of 2 connectors usb on the back, I guess that the Group of 4 is usb 3 and 2 group

  are usb 2, but not sure I'm right.

  Anyone know?

  Thank you

  Gary

  Hi Gary,.

  Review of the below pictures for the types of USB ports.  SS refers to USB 3.

  

  

  

  

  Thanks for posting on the forum.