Similar Questions

• Adobe Creative Cloud is "missing or damaged" after the migration to the new MacBook.

  I just moved into a new MacBook Pro and I'm getting things set up. There is some kind of problem with the creative cloud Manager application. It will not start. And when I try to run the installer, I see this error:

  

  I have re-uploaded the installer of creative cloud DMG several times with the same result. Any ideas?

  Thank you! It was a bit messier than that, but these basic steps and resources were what I needed. I had trouble along the way, so I did a couple of things:

  1) restart after trashing Adobe Creative Cloud and Adobe Application Manager files.

  (2) disconnect from creative cloud on my old system.

• I get the reminder that the creative cloud is missing or damaged and to download a new CC, when I try to download he did not finish, it goes back to the statement that I need to download any new creative cloud.  Anyone who has this problem

  I get the reminder that the creative cloud is missing or damaged, and to download a new CC, when I try to download it will try then goes back to the original message that the CC is damaged or missing.  Anyone else having this problem and what to do?

  If they are cc, Yes.

  Uninstall anything cc, clean by use the CC cleaning tool to resolve installation problems. CC, CS3 - CS6 and then reinstall your cc, Download Adobe Creative Cloud apps desktop app | CC free trial Adobe

  Use the cc desktop app to install your cc of adobe programs.

• notification that creative cloud is "missing or damaged".

  someone was wrong to download creative cloud with the notification that it is missing or damaged? I want to give it a try with illustrator, but I can't until the creative cloud can be installed and it won't install... any help appreciated!

  uninstall the cc desktop application (if it is installed), own by the use of the Adobe Creative Cloud cleaning tool to solve installation problems, restart your computer and install the application of office, download Adobe Creative Cloud apps | CC free trial Adobe

• "Creative cloud is missing or damaged.

  I am on Windows 10, have the same problem I've seen here several times.

  I have:

  1 uninstalled ALL adobe applications.

  2 Ran the CC cleaning tool, it says remove ALL whenever he asked.

  3. restarted, rebooted, rebooted,

  4 remove any that I could find with "Adobe" as a name of folder on my system whole and also empty folders temp, just in case.

  rebooted 4.5 more...  Nothing adobe listed in my programs installed, nothing Adobe running in the background,

  5 re-downloaded (again)... the Adobe Cloud application of the link than anything the world keeps pointing too...

  6 install the application Adobe, (even made with administrator privileges)

  7 has got the same error AGAIN.  (I was not even installed of the CC apps, just signed, saw the list of my applications available and rebooted and pouf, error.)

  Go back to step 1.

  I have lived this loop two TIMES now, no help here does help.

  so... H E L P PLEASE!

  Edit: as additional info, this is an installer of Windows 10 returned, I recently had the MS "Reset the PC" software as MS calls it, so it's a pretty clean install, for the most part, (office, VS) and Autotesk Creative Suite.)

  OK, I think I got it to work,

  The trick was 6.  Installed the application Adobe, (even made with administrator privileges)

  When I install as administrator, it should work, I've tried this,

  Since I wiped it if it was easy to find what was only Adobe Cloud installed, well, I found this:

  C:\Program Files (x 86) \Adobe\Adobe Creative Cloud\ACC

  File: Cloud.exe Creative

  I put it to 'all users' run as admin... Ottoman, problem disappeared.

  I reboot and it fires just with everything else.

  In all my research on this site, I have not seen this particular little help, so, maybe it will help someone else.

  So to be useful (it's for Windows 10, may or may not work anywhere else.)

  1. go in: C:\Program Files (x 86) \Adobe\Adobe Creative Cloud\ACC

  2 right-click: Creative Cloud.exe, then click on "Properties".

  3. Select the tab 'comparability '.

  4. down, there is a marked shield button: click the "Change settings for all users".

  5. check "run this program as an administrator".

  6 ok, Ok and your done, reboot and I hope it was her.

  I don't know if there are security problems with this, you will have to ask Adobe.  It is their tool.  It's just got rid of this error.

• Issue of the Adobe Creative Cloud missing or damaged files

  I tried to open Adobe Creative cloud so I could download Illustrator, and when I tried to open it, it says there were missing or damaged files and download again. But before Adobe Creative Cloud even has finished installing, the same box popped up and asked me to do the same thing again. I had tried the same thing 3 or 4 times over, and it has not worked once. I am a PC user, and I would really appreciate if someone can help solve the problem. Thank you.

  Please follow the steps below: -.

  1 - uninstall the Adobe Creative cloud Control Panel application. (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html)

  2 remove Adobe Application Manager and OOBE folder of

  C: drive and navigate to C:\Program Files (x 86)------\Adobe "Common Files".

  3 - remove the folder Adobe Creative cloud of C:\Program Files (x 86) \Adobe.

  4. Remove AAMUpdater and OOBE [system drive]: \Users\ [user name] \AppData\Local\Adobe

  5 reinstall the creative application of cloud at the bottom of the link

  https://creative.Adobe.com/products/creative-cloud

  I hope this helps.

  Kind regards

  Vivet

• I downloaded the creative Cloud app several times but it won't work... I get the following message appears when I try to open the app... "Adobe Creative Cloud is necessary to solve this problem. However, it is missing or damaged. Please download and insta

  I downloaded the creative Cloud app several times but it won't work... I get the following message appears when I try to open the app... "Adobe Creative Cloud is necessary to solve this problem. However, it is missing or damaged. Please download and install a new copy of the application of the CC of 'http://www.adobe.com/go/adobecreativecloudapp'. "I went, he did and always get the same answer. I tried to uninstall the program and even copied the program files to a computer that has a working application. What can I do?

  Joseph, here's what you can try:

  1. Delete creative cloud app - https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
  2. Install the cloud creative app - https://helpx.adobe.com/creative-cloud/help/install-apps.html

  Please let us know if that helps.

• I get an error message after you migrate my Adobe apps for my new MacBook Pro.  It reads "Adobe Creative Cloud is necessary to solve this problem.  However, it is missing or damaged. "I tried to download and reinstall a new copy but error

  I get an error message after you migrate my Adobe apps for my new MacBook Pro.  It reads "Adobe Creative Cloud is necessary to solve this problem.  However, it is missing or damaged. "I tried to download and reinstall a new copy, but the error message still appears.  Help, please.

  do not migrate the adobe programs.

  All uninstall adobe that you migrated.

  clean by, http://www.adobe.com/support/contact/cscleanertool.html

  and then properly install your adobe programs using the cc from here, download Adobe Creative Cloud apps desktop application | CC free trial Adobe

• "Adobe Creative Cloud is necessary to solve this problem. However, it is missing or damaged. Please download and install a new copy of the creative cloud "."    Then on the new facility to download. the process stops and repeats this message...

  I get the error message ' Adobe Creative Cloud is necessary to solve this problem. However, it is missing or damaged. Please download and install a new copy of the creative cloud '.    Then on the new facility to download. the process stops and repeats this message...

  

  Hi Jory,

  Run the first CC cleaning tool to remove Adobe Creative cloud completely from your machine.

  Use the CC cleaning tool to resolve installation problems. CC, CS3 - CS6

  Once it is completely removed, you can download the installer from the help below document:

  https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.html

  Kind regards

  Sheena

• Adobe Creative Cloud is necessary to solve this problem. However, it is missing or damaged

  Creative cloud will not work without throwing up a window "Adobe Creative Cloud is necessary to solve this problem. However, it is missing or damaged. Please download and install a new copy of the creative cloud. " I have download the app and you run the installation program, and he throws just to the top of the same window more... "Adobe Creative Cloud is necessary to solve this problem. However, it is missing or damaged. Please download and install a new copy of the creative cloud. " I am stuck in a loop! Can someone help me quickly please? I'm on system 10.9.5

  Hi tiff_meek,

  You can try the steps:

  For Mac

  Go to Applications--> Utilities--> Adobe Installers.

  Uninstall Adobe Creative Cloud.

  * If it says application runs in the background, and then open the activity monitor and close the process creative cloud.

  

  Once the creative cloud is uninstalled then follow it mentioned below as follows:

  Please go to the library

  1. click on Finder, click go and navigate to the folder

  

  2. tap / library and click on Go

  

  3. go in Application Support and Adobe and then delete the OOBE folder.

  4 repeat step 1

  5. Type ~/Library and click Go

  6. go in Application Support and Adobe and then delete the OOBE folder.

  7. go to https://creative.adobe.com/products/creative-cloud?promoid=KLYVF

  Download Adobe Creative cloud, install it.

  If the steps above do not work. Try to enable the root user account, and then try to open Adobe Creative cloud.

  Enable the root user: activation and using the user 'root' in Mac OS X

  Thank you

  Nikhil Gupta

• I transferred information and software with the migration wizard and CC no longer works. I get the following message: Adobe Creative Cloud is necessary to solve this problem. However, it is missing or damaged. Please download and install a new copy of the

  I tried to use the new user, the uninstall program does not work either so I deleted all software, mac rebootet, disconnected from the old computer, but nothing seems to change the problem. My old computer is iMac and new Mac Pro.

  do not use migration assistant.

  uninstall all cc Adobe installed to use it.  cleaning by use the CC cleaning tool to resolve installation problems. CC, CS3 - CS6 then install the application of cc, Download Adobe Creative Cloud apps desktop | CC free trial Adobe

  Use the cc desktop app to install your adobe programs.

• Adobe [Cloud is missing or damaged.

  Adobe Creative Adobe Creative cloud is necessary to solve this problem. However, it is missing or damaged. Please download and install a new copy of the

  Well, now someone moved your question to the correct forum, I'll try to help

  Sign out of your account... Uninstall... to run vacuuming...

  -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

  -using the vacuuming after uninstalling and before reinstalling is often necessary

  -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  -Restart your computer... Sign in to your account... Reinstall

  - and 5 steps in response to #1 https://forums.adobe.com/thread/2144928

• On my new Mac Pro, I can not install adobe creative cloud app.  Adobe told me every time that the application has been damaged.

  I can't install adobe creative cloud app on my new Mac Pro desktop.

  When I download the app and try to install it, adobe says that the application has been damaged, then starts all over again.

  What can I do to fix this?

  joke

  Try to perform the steps mentioned on link below

  "Failed to install" error Creative Cloud Desktop application

• How can I uninstall creative cloud? (Usual uninstall and Adobe Creative Cloud cleaning tool do not work)

  Hello world!

  I'm VERY angry with anything that does not work on my computer with Adobe, and everything appears to be from a missing or wrong creative cloud installation.

  I downloaded the latest installer from the program and started it. Initially he installed the creative cloud, but the program does not work as required. Its opening, but then everything that happened was the blue cycle cycling for an eternity of loading and nothing happened. Then I uninstalled it. This also does not work properly; While running the uninstall program, a message came up saying "Uninstall completed with failures" (translated roughly, a German written here). However, the defect was that it has not been uninstalled at all.

  A few hours later I somehow uninstalled, I tried to reinstall it. Runned the installer - suddenly it closes while downloading data. I looked upward, the data that I deleted were in the folder again, but it seems that it was not installing right, that there are no shortcuts in the start menu. I tried ALL of the executable to open files in the directory of creative cloud with administrator permissions, almost all compatibility modes... None of that worked, the programs did not start somehow.

  So I came to Adobe Creative Cloud cleaning during the fault finding tool. So I tried with this results (the event log, I removed the license agreements):

  [Wed Mar 02 14:20:48 2016] -.

  [Wed Mar 02 14:20:48 2016] * = * = * = * = * = * = * = * = *: start Session: * = * = * = * = * = * = * = * = * = *.

  [Wed Mar 02 14:20:48 2016] -.

  [Wed Mar 02 14:20:48 2016] Win OS Version: 6.2

  [Wed Mar 02 14:20:48 2016] The cleaner tool version: 2.0.0.0

  [Wed Mar 02 14:20:48 2016] Source cleaning directory: C:\Program Files (x 86) \Common Files\Adobe\AdobeCreativeCloudCleanerTool

  [Wed Mar 02 14:20:48 2016] [AdobeProgramFiles]: D:\Program Files (x 86) \Adobe

  [Wed Mar 02 14:20:48 2016] [AdobeProgramFiles_x64]: D:\Program Adobe

  [Wed Mar 02 14:20:48 2016] [AdobeCommon]: D:\Program Files (x 86) \Common Files\Adobe

  [Wed Mar 02 14:20:48 2016] [AdobeCommon_x64]: D:\Program Files\Common Files\Adobe

  [Wed Mar 02 14:20:48 2016] [UserRoamingAppData]: C:\Users\Jonathan\AppData\Roaming

  [Wed Mar 02 14:20:48 2016] [UserLocalAppData]: C:\Users\Jonathan\AppData\Local

  [Wed Mar 02 14:20:48 2016] [StartMenu]: C:\ProgramData\Microsoft\Windows\Start start\program

  [Wed Mar 02 14:20:48 2016] [System32Folder]: C:\Windows\system32

  [Wed Mar 02 14:20:48 2016] [SharedApplicationData]: C:\ProgramData

  [Wed Mar 02 14:20:51 2016] Language selected: English

  [Wed Mar 02 14:20:51 2016] View the Adobe end user license agreement

  [Wed Mar 02 14:20:51 2016] Please enter (y) for Yes or n for no.... > >

  [Wed Mar 02 14:20:56 2016] Choose one of the following options to clean:

  [Wed Mar 02 14:20:56 2016] 1 all

  [Wed Mar 02 14:20:56 2016] 2 adobe Flash Player 10.2

  [Wed Mar 02 14:20:56 2016] 3 creative Cloud 2015, 2014 creative cloud, cloud creative & CS6 products

  [Wed Mar 02 14:20:56 2016] 4 creative Cloud 2015 only

  [Wed Mar 02 14:20:56 2016] 5 creative Cloud 2014 only

  [Wed Mar 02 14:20:56 2016] 6 creative cloud only

  [Wed Mar 02 14:20:56 2016] 7 CS6 only

  [Wed Mar 02 14:20:56 2016] 8 CS5 - CS5.5 - CS6

  [Wed Mar 02 14:20:56 2016] 9 CS5 - CS5.5

  [Wed Mar 02 14:20:56 2016] 10. CS3, CS4

  [Wed Mar 02 14:20:56 2016] 11. Adobe Id credentials

  [Wed Mar 02 14:20:56 2016] 12. Fix file host

  [Wed Mar 02 14:20:56 2016] 13. Quit smoking

  [Wed Mar 02 14:20:56 2016] Choice: >

  [Wed Mar 02 14:22:03 2016] -.

  [Wed Mar 02 14:22:03 2016] * = * = * = * = * = * = * = * = *: start Session: * = * = * = * = * = * = * = * = * = *.

  [Wed Mar 02 14:22:03 2016] -.

  [Wed Mar 02 14:22:03 2016] Win OS Version: 6.2

  [Wed Mar 02 14:22:03 2016] The cleaner tool version: 2.0.0.0

  [Wed Mar 02 14:22:03 2016] Source cleaning directory: C:\Program Files (x 86) \Common Files\Adobe\AdobeCreativeCloudCleanerTool

  [Wed Mar 02 14:22:03 2016] [AdobeProgramFiles]: D:\Program Files (x 86) \Adobe

  [Wed Mar 02 14:22:03 2016] [AdobeProgramFiles_x64]: D:\Program Adobe

  [Wed Mar 02 14:22:03 2016] [AdobeCommon]: D:\Program Files (x 86) \Common Files\Adobe

  [Wed Mar 02 14:22:03 2016] [AdobeCommon_x64]: D:\Program Files\Common Files\Adobe

  [Wed Mar 02 14:22:03 2016] [UserRoamingAppData]: C:\Users\Jonathan\AppData\Roaming

  [Wed Mar 02 14:22:03 2016] [UserLocalAppData]: C:\Users\Jonathan\AppData\Local

  [Wed Mar 02 14:22:03 2016] [StartMenu]: C:\ProgramData\Microsoft\Windows\Start start\program

  [Wed Mar 02 14:22:03 2016] [System32Folder]: C:\Windows\system32

  [Wed Mar 02 14:22:03 2016] [SharedApplicationData]: C:\ProgramData

  [Wed Mar 02 14:22:05 2016] Language selected: English

  [Wed Mar 02 14:22:05 2016] View the Adobe end user license agreement

  [Wed Mar 02 14:22:05 2016] Please enter (y) for Yes or n for no.... > >

  [Wed Mar 02 14:22:06 2016] Choose one of the following options to clean:

  [Wed Mar 02 14:22:06 2016] 1 all

  [Wed Mar 02 14:22:06 2016] 2 adobe Flash Player 10.2

  [Wed Mar 02 14:22:06 2016] 3 creative Cloud 2015, 2014 creative cloud, cloud creative & CS6 products

  [Wed Mar 02 14:22:06 2016] 4 creative Cloud 2015 only

  [Wed Mar 02 14:22:06 2016] 5 creative Cloud 2014 only

  [Wed Mar 02 14:22:06 2016] 6 creative cloud only

  [Wed Mar 02 14:22:06 2016] 7 CS6 only

  [Wed Mar 02 14:22:06 2016] 8 CS5 - CS5.5 - CS6

  [Wed Mar 02 14:22:06 2016] 9 CS5 - CS5.5

  [Wed Mar 02 14:22:06 2016] 10. CS3, CS4

  [Wed Mar 02 14:22:06 2016] 11. Adobe Id credentials

  [Wed Mar 02 14:22:06 2016] 12. Fix file host

  [Wed Mar 02 14:22:06 2016] 13. Quit smoking

  [Wed Mar 02 14:22:06 2016] Choice: >

  [Wed Mar 02 14:22:18 2016] Selected by the user: Creative Cloud 2015, Creative 2014 of cloud, cloud creative & CS6 products

  [Wed Mar 02 14:22:18 2016] Exception: [Error 2] Das kann den contract path find non system: ' D:\\Program Files (x 86) \\Common Files\\Adobe\\backup20160302T142218.

  [Wed Mar 02 14:22:18 2016] Run the command: call copy/y ' D:\Program Files (x 86) \Common ' "D:\Program Files (x 86) \Common Files\Adobe\backup20160302T142218\pdb.db.

  [Wed Mar 02 14:22:18 2016] Run the command: call copy/y ' D:\Program Files (x 86) \Common ' "D:\Program Files (x 86) \Common Files\Adobe\backup20160302T142218\Media_db.db.

  [Wed Mar 02 14:22:18 2016] Run the command: call copy/y ' D:\Program Files (x 86) \Common ' "D:\Program Files (x 86) \Common Files\Adobe\backup20160302T142218\hdpim.db.

  [Wed Mar 02 14:22:18 2016] Call of removalofCS5CapsBackupEntries

  [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\pdb.db

  [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db

  [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\hdpim.db

  [Wed Mar 02 14:22:18 2016] Invalid database of HD session

  [Wed Mar 02 14:22:18 2016] List of products installed on this computer

  [Wed Mar 02 14:22:18 2016] List of products for cleaning:

  [Wed Mar 02 14:22:18 2016] Please enter the number of the option of the product to remove; Enter (q) to exit... > >

  [Wed Mar 02 14:22:25 2016] response 1

  [Wed Mar 02 14:22:25 2016] Are you sure you want to clean all the affected products and associated files?

  [Wed Mar 02 14:22:25 2016] Type (y) to confirm and delete or (n) to quit smoking... > >

  [Wed Mar 02 14:22:29 2016] Please wait for Adobe Creative Cloud tool cleaner finish...

  [Wed Mar 02 14:22:29 2016] Selected by the user: "clean all the»

  [Wed Mar 02 14:22:29 2016] *-*-*-*-*-*-* start removing the product: ALL *-*-*-*-*-*-*.

  [Wed Mar 02 14:22:29 2016] *-*-*-*-*-*-* finished remove products: ALL *-*-*-*-*-*-*.

  [Wed Mar 02 14:22:29 2016] All files for creative Cloud have been removed.

  [Wed Mar 02 14:22:29 2016] Action: Created the D:\Program Files (x 86) \Common Files\Adobe\backup20160302T142218 folder as backup of PDB and DB for this session.

  [Wed Mar 02 14:22:29 2016] SAVED LOG FILE: C:\Users\Jonathan\AppData\Local\Temp\Adobe Creative cloud cleanser Tool.log

  [Wed Mar 02 14:22:29 2016] Adobe Creative Cloud tool in cleaning completed successfully

  [Wed Mar 02 14:22:29 2016]

  [Wed Mar 02 14:22:29 2016] *-*-*-*-*-*-: START:-SUMMARY OF THE avertissements-*-*-*-*-*-*

  [Wed Mar 02 14:22:18 2016] Exception: [Error 2] Das kann den contract path find non system: ' D:\\Program Files (x 86) \\Common Files\\Adobe\\backup20160302T142218.

  [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\pdb.db

  [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db

  [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\hdpim.db

  [Wed Mar 02 14:22:29 2016] *-*-*-*-*-*-: END:-SUMMARY OF THE avertissements-*-*-*-*-*-*

  [Wed Mar 02 14:22:29 2016] -.

  [Wed Mar 02 14:22:29 2016] * = * = * = * = * = * = * = * = *: end of Session: * = * = * = * = * = * = * = * = * = * = *.

  [Wed Mar 02 14:22:29 2016] -.

  But guess - it did not work.

  I'm very upset that *, I tried now for about 6 hours to get this working. I am in desperate need of InDesign to get running, but that gave me errors of editing that ACC PEUT be incorrect or damaged.

  I hope someone can tell me what's happened, or maybe what I did wrong and how do I get rid of this programs and issues.

  Thank you!

  Hello

  Please visit download / install / uninstall FAQ: how to uninstall cloud creative apps?

  Otherwise, you can see Contact Support FAQ: impossible to reach support via the link "Contact us"

  Hope that helps!

  Kind regards

  Sheena

• Adobe Creative Cloud desktop issues. Virgins, will not re-install/uninstall, in a frustrating loop...

  I am stuck in a loop here:

  The application of CC desktop does not show anything in the window and I can not access its tools.

  After several restarts and attempts to restore the 'connection' with in the desktop app I tried the following:

  (1) downloaded to install again the CC desktop application, I get an error about 1/2 on the way through the configuration "Set - up Creative cloud has stopped working".

  (2) then I tried to uninstall, it says: I can't do it without uninstalling my 'creative Cloud applications' (Photoshop and Lightroom)

  (3) I try and uninstall CC Photoshop or Lightroom CC and they give me error that says "Adobe Application Manager is required to solve this problem. However, it is missing or damaged. Please download and install a new copy... «, following this link and instructions later leads me to have download the CC desktop application, which will not install...» (return to step 1)

  I think you get the picture...

  The PS and LR run, just will not be able to update or use other features CC from the desktop application until it is resolved.

  How in fact re - install the desktop application (which seems to be damaged) so my CC Desktop applications are working again (able to update etc...).

  Help with this would be much appreciated.

  Richard

  ! Creative cloud desktop computer! Photoshop! Lightroom

  Try the cleaning tool Adobe CC: use of the Adobe Creative Cloud cleaning tool to solve installation problems