Adobe has cancelled my subscription without asking me anything. Is this normal?

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• Please cancel my subscription without cancellation fees so that I'll be able to order the new promotional offer.

  Please cancel my subscription without cancellation fees so that I'll be able to order the new promotional offer

  Go to Adobe Creative Cloud

  
  

  Hello

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

  Kind regards

  Sheena

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  Hard to contact Adobe to cancel a subscription by train.  Is there a contact form or email address to send to?

  Hi Patricia Ribeiro Silva,

  Please contact our support chat:http://helpx.adobe.com/x-productkb/global/service-b.html

  Kind regards

  Florence

• Cannot cancel the subscription without paying enormous fees

  I work for a charity.  I thought I was ordering a "first month free" access to the photos of our Christmas appeal.
  I used it once, just once, back in November 2015 and didn't know that my charitable organization was paying every month since then.

  When I called to cancel the subscription, they hit me with a tax heavy addition $120!
  So, because of the very misleading advertising, my charitable organization paid $120 for 4 months of subscriptions not used (for a single photo!)

  and must now pay $ 120.

  Adobe should be ashamed of himself.  This practice of 'contract' is misleading.

  Hello

  Please see manage your membership FAQ: How can I cancel my membership creative cloud, Acrobat or PDF Document, Cloud?

  Kind regards

  Sheena

• Cancel my subscription (without contact options)

  Hello

  I want to cancel my subscription as a student (I now have another subscription with my colleagues), but when I go to the support page, I did not have the options of contact (chat, telephone).

  Thanks in advance for your help.

  If it is a monthly subscription, you can cancel it Adobe account:

  https://helpx.Adobe.com/creative-cloud/help/cancel-membership.html

  Otherwise contact support after the reset of your browser:

  Contact the customer service

  Make sure that you are connected with your Adobe credentials.

  I hope this helps.

  Concerning

  Megha Rawat

• Adobe has renewed my subscription creative cloud of one year without my prompting. How can I cancel the renewal and get my money back.

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

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  Hey,.

  I bought CS6 the Master Collection about 2.5 years. Today, he has randomly stopped working. I contacted support and they said that my license has expired, and that if I could provide the original receipt they wouldn't show me my license agreement. So I have no software, and they prove that it was legal to cancel it.

  I bought the full version, they claim that it is a student - version which is simply inaccurate. I should know. This happened to someone else? I'm potentially unemployed as well, and for me, it is simply theft.

  I intend this escalation to the ends of the Earth. If there are enough of us, maybe a class action lawsuit is in order.

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  I've already found two other people I know who have been treated in the same way. Someone else?

• Adobe has cancelled my signature

  Hey guys, can someone help me?

  I got the signature of Adobe Creative annual clouds. The year passed and the renewal has been automatically cancelled, and I didn't do it. Now I cannot update my information of credit card for all new annual subscription. The web site is not giving me the option of renewal, nor can I update my credit card information. Could you please help ole?

  ATT

  Pedro

  This is an open forum, not Adobe support... Click below to contact Adobe staff for help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

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  phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• Can you please cancel my subscription as well? I m tired of trying again and again... PLEASE, I BEG YOU!

  Can you please cancel my subscription as well? I m tired of trying again and again... PLEASE, I BEG YOU!

  Sudeep SALVATION,

  Sorry for the inconvenience!

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

  Hope this helps!

• Can you please cancel my subscription ASAP PDF Export

  I really need someone at adobe to cancel my subscription NOW - no answers to any of the messages that I have post in the chat section

  Hi elysys,

  Please follow the instructions in this document to unsubscribe: ices.html https://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-serv.

  If you need assistance, please let us know!

  Best,

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• I can't cancel my subscription through my account using my formula, to write a letter of termination?

  Hi all

  So I have a problem is I want to terminate my subscription pour adobe creative but I can't! The concern is that the 2014-2015 subscription ended a few months ago and since this is the version d 'assessment that I have now apparently d' according to the information I have on my account. Today I received a mail from saying me that there will be automatic for my subscription from August extension so that it's been a few months that it stopped still. So my question is how to pay cancel the subscription extension? When I'm the normal procedure cancellation of subscription I can't because in my formula it is marked that the trial version, so I it is no privilege that suggests to cancel the subscription in this topic as it is more on the help site. Help me please I'm lost...

  Thank you

  Please respond to the private Message that I sent you so that we can help you properly.

• Can you please cancel my subscription to the CC

  Please cancel my subscription to CC tried to do this several hours yesterday with no luck in helpx and on the forums. Frustrated. Do not post links to helpx because they do not work Just. Cancel. My. Subscription. Thank you.

  Please see I sent a private message.

• Please help to cancel my subscription of single-app creative cloud for Acrobat Pro (at least) which has been subscribed by mistake and now I am penalized for her 3 months. Cannot find the plan tab Cancel in adobe India website

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  Cancel your membership Adobe Creative Cloud