"Adobe Photoshop has stopped working".
Problem #1: Yesterday, out of the blue, when I tried to open Photoshop CS5.1, I got a pop up insisting I install Photoshop Extended. I have never possessed enlarged so the pop up makes no sense. I could leave the installation license agreement / expanded, but whenever I clicked on the icon Photoshop Extended installation would open again. In other words, there is no way that I could get into my version of Photoshop.
Problem #2: Adobe Support told me to uninstall Photoshop, use the clean tool Adobe and reinstall my original Photoshop, I did. However, now when I try to enter in Photoshop, I always have the same mistake during startup: "Adobe Photoshop CS5.1 has stopped working". I tried to reset the preferences outside of photoshop, but nothing works.
I'm on Windows 10. There were no changes to my system recently. My graphics card drivers are up to date.
UPDATE:
I checked my event viewer and all accidents indicate that the fault is caused by "adobe_caps.dll. How to solve this? I installed clean twice already.
Error log:
Log name: Application
Source: Application error
Date: 15/09/2016 10:14:13
Event ID: 1000
Task category: (100)
Level: error
Keywords: Classic
User: n/a
Computer: xxxxx
Description:
The failing application name: Photoshop.exe, version: 12.1.0.0, time stamp: 0x4d90d339
Name of the failed module: adobe_caps.dll, version: 4.0.42.0, time stamp: 0x4d398e48
Exception code: 0xc0000005
Offset: 0 x 0000000000051941
ID of the process failed: 0 x 2900
Start time of application vulnerabilities: 0x01d20f2922cb6100
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit) \Photoshop.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit) \adobe_caps.dll
After losing a lot a lot of painful hours and days (not to mention money); Once Adobe phone conversations, many private messages and time of the Adobe technicians remote access to my computer, no solution has been found.
I have now deleted from my computer, reinstalled Windows and all of my Adobe software and began again. For now at least, I can now open new Photoshop as well as the CC and After Effects desktop application.
I hope it lasts...
If anyone has this problem, I suggest you wipe you computer and try again. Save yourself time and mental health.
Tags: Photoshop
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