Adobe Presenter - fatal error

I meet a 'Fatal Error' when you try to download Adobe Presenter on my MacBook Air (2015, 4 GB 1600 MHz DDR3 1.6 GHz Intel Core i5). Specifically, the error reads "Akamai Download Manager has encountered a fatal error: access denied". There is an option to download files directly, but nothing happens when I click on these links. I updated Adobe Reader and talk to Apple Customer Care. Due to the specific error, I was directed to Adobe.  Any suggestions?

Well, it's not exactly Adobe support

While the forums are open 24/7 you can't contact Adobe support at any time

Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

Don't forget to stay signed with your Adobe ID before accessing the link below

Creative cloud support (all creative cloud customer service problems)

http://helpx.Adobe.com/x-productkb/global/service-CCM.html

Tags: Adobe

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