Adobe Reader not found on my computer, but can't reinstall as Adobe says it is on my computer.

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• Could not load the LR 6 on my laptop - I get "update serial number: serial number you provided is valid, but calling it a product was not found on this computer."  I downloaded, from the Adobe Web site and given the serial number when I bought L

  I'll put up a new Macbook Pro the retina, bought this week, and try to install the copy of LR 6 I bought in September 2015.  It is currently loaded on my old Macbook Pro.  I understand that my license allows me to install this on two machines;  This is particularly important now that I move from an old machine to a new one.

  I downloaded the complete file of the LR6, but when I try to install, I get "update serial number: serial number you provided is valid, but calling it a product was not found on this computer."

  I gave the serial number under my account on the Adobe website and delivered when I bought LR 6 September 2015.

  It is said to "Select a product", but only gives me options of Lightroom 1-5, not 6.  My new LR 6 license is useless just 6 months after purchase?

  I opted to buy 6 LR on perpetual license rather than a subscription monthly CC, as my country's currency is devaluing rapidly and I need to be able to afford access.  But now Adobe does not seem to recognize the validity of the copy that I own.  In fact, it is difficult to find a reference to LR 6 on the Adobe web site.

  Can anyone help?

  Thank you

  It shows the message you have purchased an upgrade license, and it asks you to select the older version that you upgraded and provide older version serial number as proof that you are eligible to use the upgrade.

  Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html

• Serial number you provided is valid, but calling it a product was not found on this computer

  I try to install LR6.  I have a valid serial number, but during the install process, I get the following: serial number you provided is valid, but calling it a product was not found on this computer.

  Duh! It's because I'm trying to install it on this computer!  How should I proceed from here?  I have a HP Pavilion laptop with Windows 10.  I LR6 installed on my other computer, which is a desktop HP Pavilion on Windows 7, and now I want to install it on my Lap Top.  Can someone explain what is happening here and how to fix?

  you will need serial number of your previous version.  There is no work around.

  There may be ways to recover serial number depending on whether lr5 is currently installed on a computer (old) or you bought lr5 where saved from adobe.

• I transferred X 1 pro overall to another PC, but opening I get the message "serial number you provided is valid but calling it a product was not found on this computer", the drop-down list of products responding to the does not contain the ProX1 op

  I transferred X 1 pro overall to another PC, but opening I get the message "serial number you provided is valid but calling it a product was not found on this computer", the drop-down list of products responding to the does not contain the option ProX1.

  Hi Carl,

  It seems that you have installed Acrobat XI pro as an upgrade and an upgrade you will need a serial number for a product older Acrobat X, etc. 9:

  See, error: "this serial number is not for a product calling it" | Adobe Creative Suite

  Also, I checked with your Adobe ID on the forums and I can only locate XI of Acrobat pro upgrade recorded, please check if you have registered an earlier version of Acrobat on some another email to get this serial number.

  Let us know if that helps.

  Kind regards

  Sandrine Bani

• Try to reinstall 6.1 ELS ' serial number you provided is valid, but calling it a product was not found on this computer. "

  Try to reinstall 6.1 ELS ' serial number you provided is valid, but calling it a product was not found on this computer. "

  I installed from a version upgrade, but I'm recovering from disk crash so I don't have a previous version.

  I know there are way to recover/override as has already happened.

  The installation process is supposed to give you a place to enter your previous serial number if the previous version is not actually on the computer

  https://Accounts.adobe.com/ , then click on Plans & products above for your serial numbers

• First Pro CS6 license not recognized - "serial number provided is valid, but calling it a product was not found on this computer."

  I have a new computer and tried to get the first Pro CS6 installed. I have a license first Pro "Version 6"Windows - I can see in MY PRODUCTS. So downloaded installation for first Pro CS6 "old downloads" page - when I put in the serial number, it says ' serial number provided is valid, but calling it a product was not found on this computer. "there is a"select a product"drop down and the only thing on the list is Pro Prem CS5.5 - when I put in the liscence here It says invalid. Just to try, I downloaded the installation for CS5.5 and who does not accept the license at all. What can I do to get the CS6 running on my new computer?

  A bit of history which could be related, I remember that I originally bought first Pro CS5 from someone on ebay, not knowing that it was a Mac version, which would not work on my PC - so I contacted Adobe and upgraded to CS6 for Windows at a lower cost. I see in MY PRODUCTS there is a serial number for the two "Adobe Premier Pro" version 5 for MAC and Version 6 for Windows.

  Help is appreciated!

  Mike

  It asks you to select a product, qualifying, which is that you have you upgraded

  IF you do not have a serial number for a product that you upgraded by using the same platform, please contact our support staff.

  To contact support for a serial number or activation number, please click on the link below:

  (be sure to connect to adobe.com with your Adobe ID first)

  Serial number and activation support

  Guinot

• Error message: serial number you provided is valid, but no product qualifying was not found on this computer

  After deactivation of license on iMac and want to reinstall on a new MacBook Pro, I got this error message: serial number you provided is valid, but no product qualifying was not found on this computer

  In fact the steps provided by Kglad are accurate.

  Kappes please check software licenses which you have saved in your account at http://www.adobe.com/.  You can find more information on how to locate your serial numbers to find your serial number fast - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

  You want to locate your serial number upgrade, but your serial number of the previous full version eligible as described by Kglad in the #1 message.

• I get the message "serial number you provided is valid, but calling it a product was not found on this computer" when I try and install Acrobat Standard XI

  I have a PC with windows 7 installed.  Reader Acrobat X and XI of Acrobat Pro trial version will work perfectly.  I bought Acrobat Standard XI, and there is a serial number in my account.  Acrobat Standard XI installs fine, but I get the error message after you put my serial number in, 'serial number you provided is valid, but calling it a product was not found on this computer.»

  The message indicates that you have purchased a version upgrade of applications and it asks you to identify the previous version of this application you are upgrading, and then provide serial number.

  If you had no intention to buy a version upgrade then you will probably cancel that and buy it at the price high.

• Serial number you provided is valid, but a qualification was not found on this computer

  I want to install again the cs6 Adobe Production Premium that I have, but when I enter my password, it says ' serial number you provided is valid, but a qualification was not found on this computer. Another user has had this problem but it was resolved to privatly. How can I use my software?

  You try to install the upgrade from Production Premium CS6 version that requires a previous version of this production.

  Fortunately, you have the production premium CS5 full version also bought & registered.

  You must install this ir resrespective serial number because it is installed on this system or not.

  You can get the serial number in your account from www.adobe.com.

  Concerning

  Baudier

• Serial number you provided is valid, but a product of the home is not found on this computer

  I bought and followed the instructions to download for Adobe Acrobat Standard XI - I went to open using the icon on my desktop and it gave me the error "serial number you provided is valid, but a product of the home is not found on this computer.

  I then assumed that mabey, I had not downloaded correctly or finished downloading, so I followed the instructions, again and always got the same message

  Why? How to solve this?

  You have purchased a version upgrade.

  Only, you are eligible for an upgrade if you already have a valid serial number for Acrobat 9 or Acrobat X.

  If you do not have a serial number Acrobat 9 or X then you are not eligible for the upgrade. You must return the upgrade, you have bought and pay for a full version instead.

  http://helpx.Adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  When you click on the button buy top defaults to I want to buy: update.

  You must then manually change in "Full" (or if you buy an upgrade, you must select an option of "I have")

  You leave on upgrade and then select an option in the drop down "I have", then complete your purchase without realizing that you were not eligible?
  

• Validation problem: Lightroom 6 ' serial number provided is valid, but calling it a product was not found on this computer.

  I downloaded and installed 6 Lightroom to my new computer.  It will not be validated.

  I get a message "Serial number provided is valid, but calling it a product was not found on this computer.

  You have entered a serial number update for version 6.

  To verify that you qualify to use the serial number upgrade, Setup Lightroom 6 tried hard disk for a previous version of Lightroom installed.

  Because he could not find a previous version, it is now asking you to enter the serial number from a previous version (version 5 or earlier) so that you version 6 update serial number can be accepted.

• Code 19: Windows Mobile Device icon not found on my computer

  Original title: Windows Mobile Device icon not found on my computer

  Hello

  I donno why but I can't find the icon of my pocket pc (Hp Ipaq) on my computer, the device is connected (a USB icon on the task bar) but I can not navigate on the device in order to copy data for example, as there is no icon.

  Notice that I can install programs on it (which means that it is recognized by the system), the Sync Center says it has disconnected, mobile windows manager shows that it is too disconnected (sometimes showing Error), but the device itself is to show that it is connected.

  In the Device Manager there is something wrong with the PPC (yellow triangle), it reads: "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) "(that's french).

  Hi AlgeriaRocks,

  I suggest to uninstall the software completely and try to update the latest version of the HP iPAQ h1900 Pocket PC series.

  For more information see the link:

  Code 19: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged

  a. Click Start and type in Device Manager in the start search and press ENTER.

  b. expand the device in Device Manager

  c. right-click on the device, and then click Properties

  d. click on the driver tab and click on uninstall the drivers and click OK.

  e. restart the computer and check.

  You see the support of HP at following link and try to update the latest version of the drivers.

  HP iPAQ h1900 Pocket PC series-download drivers and software

  For more information, you can also consult the following link:

  Error conditions (performance, beeps, etc.)

  Hope this information is useful.

• Product not found on the computer code

  When you try to use Adobe Acrobat Pro XI for the first time, he asks me to enter the serial number.  When I do, it tells me that the serial number is valid, but a qualifying product code is not found on my computer.  I also noticed that my product (Adobe Acrobat Pro XI for Mac) is not on the drop-down list next to the serial number entry box.  What should do?

  If you did not already have a version of Acrobat and the software says it can not find a code of qualification I can only deduct that you purchased a version upgrade when you would have to purchase a full version.

  Because this code yiou speaks of maybe not what I guess it is, I suggest you contact Support Adobe directly through chat or by phone to solve your serial number or activation number.

  Here are some links to help get in touch:

  http://www.Adobe.com/support/chat/ivrchat.html

  http://www.Adobe.com/support/download-install/supportinfo/

• Just downloaded Photoshop CS6 - "Qualifying product is not found on this computer." Help!

  Well, title says it all. I just downloaded Photoshop CS6 (an upgrade from Photoshop CS3 Extended).

  I went to enter the serial number, and when I did, a box pops up telling me that the "serial number you provided is valid, but calling it a product was not found on this computer.

  He goes on to say: ' to use this serial number, you need one of these eligible products. Please choose the one you have and enter its serial number. »

  The drop-down list under products includes: Adobe Photoshop CS4, Adobe Photoshop CS5, Adobe Photoshop CS3 Extended.

  Adobe Photoshop CS4 Extended, Adobe Photoshop CS5 Extended, Adobe Photoshop CS3 and Adobe Photoshop CS6 extended.

  Where is Adobe Photoshop CS6...?

  I am very concerned and would be very grateful to anyone who could help me with this problem.

  Thank you.

  Update: I decided to just re - enter the serial No. for Photoshop CS3 Extended and select the same option a few times more, and all of a sudden, he decided to work. To my great relief!

  The only thing I can conclude is that the system needed just a few minutes to update itself (maybe Adobe was waiting payment must be published by the Bank?).

  Either by the way, thank you very much for taking the time to answer my queary, Mylenium.

• HP6520: HP, software not found on my computer scan

  Hi - I downloaded the latest update of the software for this printer on my Mac.  When I restart both devices and connect my mac to my printer, I can't edit task analysis as the error message "software HP Scan, which is required to view and edit tasks scanning, not found on this computer. To download and install the latest software of HP scanning for your device, visit http://www.hp.com/support. »

  How can I get this software on the best of my knowledge, I downloaded the all-in-one software for this machine, which should include the scanning software.

  I am able to scan to the Mac using the touch screen of the printer but it records the individual pages as JPEG files and I want to be able to save several pages in the same file, just as I do in Windows.

  I appreciate your help in advance

  Hi @coffindodger and welcome to the Forums of HP!

  I understand that you are having problems using your scanning software. I would like to help with that!

  I suggest to remove the printer from your printing system, using this document: uninstalling the software of the printer.

  Once you have deleted, I suggest to check and repair disk permissions: function to fix the permissions of all utility disk drive.

  I also run your Apple updates: OS x: Mac App Store apps and OS X update

  After the updates, I recommend you to reinstall HP Photosmart 6520 e-all-in-one of the printer drivers.

  Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!