Adobe Reader XI has stopped working

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• Constant error - "Adobe Acrobat Reader DC has stopped working"

  Recently, we purchased a new high-end Dell Precision Workstation from Dell and bought Adobe Acrobat Standard DC with him (Dell).

  At the reception of the computer, whenever we try to open a PDF file, or do anything related to a PDF file, we will randomly get a dialog box of Windows indicating "Adobe Acrobat Reader DC has stopped working".

  I've attached a screenshot of this error.

  

  PLEASE NOTE THAT THE ERROR INDICATES 'ACROBAT READER DC', BUT WE HAVE NOT INSTALLED CD PLAYER - ONLY ACROBAT STANDARD DC

  Specifically, it can be almost ANY Acrobat associated action that triggers this error, including:

  • Opening Acrobat Standard DC
  • In Windows Explorer, when you browse a folder containing PDF files in it, and when clicked (to highlight) a PDF icon on screen
  • Doubleclicking on a PDF from Windows Explorer.
  • Saving as a PDF, or print a document to a PDF file.

  I searched this error online widely and tried all the 'solutions' that I read. This is a COMMON problem, and it shows messages from the forum that Adobe does not have the problem, or is not a way to fix the problem.

  I tried a recommendation - that happened to Adobe's Forum Moderator, to uninstall the program, then run

  AdobeAcroCleaner_DC2015.zip, which apparently removes any vestige of the previous installation.

  After uninstalling, cleaning, then with the software, then reinstalling the original version that we bought (which, according to the configuration of the sysinfo file is Version 15.6.30033.133277) - ORDER of the ERROR, AND IT has WORKED FINE for 3 DAYS. Prior to this relocation, it would crash with this error about 1 times per minute (sometimes more or less frequently), but constantly, so when we arrived 3 days not a mistake, I assumed that this problem has been corrected.

  Then, on 18/08/15, the errors started. I checked the Windows Update since Adobe has updated the entire program and there is no option to "Uninstall" the update (apparently either Adobe which is off, or if they replace the entire program, you cannot uninstall the update). The Version on this 'update' code was 15.006.30060. I confirmed that the program had be reinstalled via Windows Update automatically, and the date of installation of program in Control Panel was in fact 18/08/15.

  So, I repeated this process, uninstall the program, the race of vacuuming, reboot, connecting the Adobe ID account, then by reinstalling the ORIGINAL version, we bought Dell "Dell digital delivery" process - to reinstall our original version - which had already solved the problem for a couple of days.

  THIS TIME, IMMEDIATELY AFTER you HAVE REINSTALLED, I TURN OFF ADOBE UPDATER, thinking that it would disable future updates.

  Overnight, we came into work and saw that the program was no longer updated automatically once himself again, despite the fact that the update from Adobe was extinguished, it again, updated in any case!

  Of course, since it was updated, the constant errors started again, just like before!

  
  

  I could repeat this process continuously, but its a lot of your time for our IT Department to keep mounting, and the error reappears just apparently every time that Adobe did an update. And speaking of which, why can't NOT UNINSTALL a "Adobe Acrobat Standard DC update" when you uninstall other issues updates to Windows for example?
  

  My PC is Windows 7 Service Pack 1. It is 64-bit.

  At this point, our options are either to get the problem fixed, or discontinue use and uninstall the program - we really need because that person publishes our CAD designs out in PDF format for documents control.

  This PC is a new precision workstations Dell - straight out of the box and is running Windows 7 64-bit with Service Pack 1

  PLEASE HELP ME SOLVE THIS PROBLEM! I spent several hours EACH day for a week, try to solve it, but based on the number of complaints about what I found online it seems to be a problem purely of Adobe, and replacing "Refresh" the DIFFICULTY ISN'T THE PROBLEM if it's what it was intended to do.

  Thank you

  Dave

  Hey Joe,

  Thanks for the help. However, we have solved the problem. We have added very early in the directory that you are proposing, but it did not help.

  One of the Tech Support guys Adobe we finally talked to suggested disabling the "Preview Pane" feature in Windows Explorer and it immediately solved the problem. Since then, we have had no problems.

  This is only a workaround, however, as the preview pane was invented for a reason - to visually identify files based on the forecast of nail. We work with many, many files of CAD data, and this preview function allows to visually identify a file based on the image much faster than having to read the file name - which in our case is long and technical, CAD Solidworks file names.

  Thus, we have so much need for Adobe to fix this feature so that Windows Explorer can display a preview of PDF files. Its a shame to have to put out in the world, just because of a problem with a single application (Adobe Acrobat DC!)

  Thanks for your help!

• "Adobe Acrobat DC has stopped working" shortly after I open the program without doing anything

  Recently I bought Adobe Acrobat DC and installed on my machine. However, it's very weird: whenever I open the program, just in a few seconds a Windows System Message will appear "Adobe Acrobat DC has stopped working".

  I tried to uninstall and install all programs PDF on my PC several times (including your Acrobat & reader DC as well as other like Foxit Reader PDF viewers), but the problem persists.

  I also tried the "repair install" under the two menu 'Help' so that in the Control Panel, but did not work as well.

  Could I get a response? Don't want to lose my subscription each month.

  My PC is Windows 7 Service Pack 1. It is 64-bit.

  Hi Omegaman22,

  Try this: -.

  1. do you have the preview pane enabled in file Explorer? If so, you can temporarily disable it to see if the problem goes away? On Windows 8, in Explorer, go to the view tab, and if you press the button "Preview Pane", UN-press it. On Windows 7, upwards to the right (to the left of the help icon) there is a button "show preview pane." UN-press it.

  2. ensure that the following directories exist on your machine. If this isn't the case, please create them:

  C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheAcro

  C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheRdr

  Replace USERNAME with your username.

  Is - do this 1 or 2 to solve this problem?

  Kind regards

  Nicos

• Adobe Dreamweaver CS6 has stopped working

  I recently installed Adobe Dreamweaver CS6 and when I try to open the program, it crashes and I get the following error.

  Adobe Dreamweaver CS6 has stopped working

  Signature of the problem:

  Problem event name: APPCRASH

  Application name: Dreamweaver.exe

  Application version: 12.0.0.5808

  Application timestamp: 4f7617ae

  Fault Module name: StackHash_fee1

  Fault Module Version: 6.1.7601.18247

  Timestamp of Module error: 521ea91c

  Exception code: c0000374

  Exception offset: 000c 3873

  OS version: 6.1.7601.2.1.0.256.1

  Locale ID: 2057

  Additional information 1: mensuels1

  More information 2: fee1cf1821431c1b632fecc5e800281a

  Additional information 3: f4de

  Additional information 4: f4de18825a785ae861de63e0fa1a3dfa

  I've read other discussions here about deleting the configuration file and the cache of Dreamweaver, but none of them worked. Help, please.

  I reinstalled and restarted several times this afternoon, with no effect, but everything that's happened has worked. Thank you all for your help, it is much appreciated.

• Adobe Photoshop CS5 has stopped working (Windows 7, 64-bit)

  I am trying to run Photoshop CS5 in 64-bit Windows 7. Everytime I open the program, I get an error saying "Adobe Photoshop CS5 has stopped working", immediately after the startup screen goes away and the main GUI opens. The only option on the error is "close the program".

  I'm on a computer with a processor i7 and 12 GB of memory. I have two Nvidia GTS 250 video cards, four monitors running.

  During the last day, I reformatted my computer and reinstalled Windows twice. I reinstalled the CS5 Master Suite several times that I can remember. I also downloaded and installed the latest drivers from Nvidia video card.

  I keep having the same problem whenever I try to open all of the programs in the suite CS5.

  The only time where as I got near the do function was immediately after installing new Nvidia drivers, before restarting my computer. I could open only once without it breaking, once I restarted my computer, Photoshop kept giving me the same error everytime I try to open it.

  I don't have any other software installed on my computer. This is a new installation of Windows 7.

  I was on the phone with Adobe technical support for about an hour and a half, and I still have to get one unique suggestion other than to try with my unplugged network cable installation. Other than that, they seem to be fond of the transfer me back and forth between departments (and asking me to repeat all my information every time).

  As you can probably, I am very frustrated at this point and would be very happy to suggestions.

  Thank you

  Trevor

  My scenario and history:

  Windows Vista Ultimate Edition and now Windows 7 Ultimate

  NVidia Quadro Fx 4500 screwing 4 monitors total SLi on or off - makes no difference.  Drivers are irrelevant.

  2 x Xeon 5160 (so total 4 cores)

  24 GB RAM

  PS CS 4 or 5

  4 monitors - Yep it's the thing 4 monitor.

  Fails every time that you describe.

  Comment - if you remote desktop on the computer - and so, indeed, use a single monitor - PS works fine.

  A WORKAROUND solution for 4 or 5 - I don't consider not that difficult because you lose some features, but it gets you 99% it and is the same workaround for CS4 or 5

  Go to: Files\Adobe\Adobe Photoshop CS5 (64 bit) \Plug-ins\Extensions\ (or CS4 - according to version)

  Look for the file:

  ScriptingSupport.8li

  Disable this extension by renaming the file with a tilde before the name of the file.  So:

  ~ScriptingSupport.8li

  Start Photoshop - it works and is essentially functional.

  The only real drawback I found is that disable this script extension means that you cannot use some of the scripts integrated under FILE - SCRIPTS - larger PIA for me to be that of the Contact Sheet Builder no longer works.  But as I now use Lightroom to create planks-contacts - this is not a big loss.  Other features script - I'm sure is applied - but not to the point I find PS unusable.

  ADOBE - if you read this - it was this extesión now for the last two editions of the PS.

• Adobe Download Manager has stopped working. This is the message I get

  I still use google chrome with my Windows Vista PC. Usually plugin chrome automatically updates the latest version of adobe flash player. Sites, I will say that I have to update and head for the download of adobe. I deselect Mccaffee and then try to download. I have to Save it and then click on run, etc., but the installation stops with a message that "Adobe Download Manager has stopped working" and then another message "I want to report to Microsoft", etc..

  I have

  tried several times to install but I can't. I called Microsoft and they offered the Adobe phone number. (I always use my webrootsecure but I disabled it once to see if it would help the download/install new update of adobe Flash Player, but that did not work either) I don't have all the cover or subscription from Microsoft at the moment, btw.

  (I even know the category in which post this question)

  If Chrome Support/updates being arrested was not involved in your original question of Flash Player, that's what I would have advised you to do.

  Download and run the Flash Player uninstaller program.

  http://helpx.Adobe.com/Flash-Player/KB/uninstall-Flash-Player-Windows.html

  Then download and install Flash Player; After unchecking installing Chrome and Google toolbar option:

  http://get.Adobe.com/flashplayer/?promoid=BUIGP

  If the problem persists, you may want to ask in the Forums of community Flash Player:

  http://forums.Adobe.com/community/flashplayer

  See you soon.

• flash player Adobe 11.6 has stopped working?

  flash player Adobe 11.6 has stopped working?

  Hello

  This can help you, as the Flash Player software may be damaged:

  Download and run the Flash Player uninstaller program.

  http://helpx.Adobe.com/Flash-Player/KB/uninstall-Flash-Player-Windows.html

  Then download and install Flash Player; After unchecking installing Chrome and Google toolbar option:

  http://get.Adobe.com/flashplayer/?promoid=BUIGP

  If the problem persists, you may want to ask in the Forums of community Flash Player:

  http://forums.Adobe.com/community/flashplayer

  See you soon.

• "Adobe Photoshop cc has stopped working" when I click on an adjustment layer

  I get this message "Adobe Photoshop CC has stopped working".

  I've done everything there is on the help site. Still no luck. Here's what happens:

  Photoshop opens and I can work with it. It seems that almost all functions work perfectly, HOWEVER... When I try to access an adjustment layer, say the levels, then Photoshop will stop. Strangely, if I select the black & white adjustment layer, it WORKS? The OTHERS don't.

  I also had on the Adobe help forum and can't help and say it could be a flaw in Windows

  My system:

  Windows 7 Service pack 1

  740 NVIDIA graphics card

  Avast security

  Here are the error codes I got from the event viewer

  The failing application name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90

  The failed module name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90

  Exception code: 0xc0000005

  Offset: 0x000000000613ac34

  ID of the process failed: 0xa2c

  Start time of application vulnerabilities: 0x01d1528f0f0ee895

  The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

  Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

  Report ID: 77c9266d-bebc-11e5-98ce-d43d7ebe3e53

  The failing application name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90

  The failed module name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90

  Exception code: 0xc000041d

  Offset: 0x000000000613ac34

  ID of the process failed: 0xa2c

  Start time of application vulnerabilities: 0x01d1528f0f0ee895

  The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

  Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

  Report ID: 7943d034-bebc-11e5-98ce-d43d7ebe3e53

  The modules work perfectly in Safe Mode BUT not when I do a clean reboot.

  I also did the following:

  Creates a new user

  Run FIXIT

  SFC/SCANNOW

  Uninstalled and re installed Photoshop CC

  Uninstalled and re installed Driver Nvidia

  Restored to the old NVIDIA driver

  Uninstalled all drivers (Wacom tablet & external HD)

  There were also times that I could not get into the event viewer (this message appeared "Microsoft Management Console has stopped working")

  Let me know if you need more details.

  Cheers, Craig

  Hi Craig,.

  Please provide a detailed account of your question. You, the efforts are very much appreciated!

  I imagine the inconvenience that you are experiencing and will certainly help you in the right direction to solve the problem. However, I would be grateful if you could answer a few questions to refine the question in order to provide you with better assistance.

  a. you did any important changes made to the computer just before the problem occurred?

  b. what fixit did you run, when you say "Run FIXIT"?

  You have tried most of the linear troubleshooting, it can be concluded that the question could arise also following a conflict of third-party software that impede the performance of Adobe Photoshop CC. To diagnose the problem, I would suggest trying the following methods and check if the problem persists.

  Method 1:

  It is possible that the application has not been uninstalled properly and have hampered after the new installation. I suggest to try to start the next fixit and then try to install the program Photoshop CC.

  The problems that the programs cannot be installed or uninstalled

  If the problem persists, try the following method.

  Method 2:

  The question could also arise due to a conflict of third-party software, so, I would be as you suggest clean boot of the system once and then try to install the program in a boot environment.

  Place your system in the clean boot state helps determine if third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot.
  How to perform a clean boot in Windows

  If the problem does not occur in the boot, you can determine which applications and services on the computer is causing this issue.

  Note: See "how to reset the computer to start normally after a boot minimum troubleshooting" to prepare the computer to start as usual after a repair.

  Hope this information is useful. Let us know if you need more help, we will be happy to help you.

• Error "Adobe Photoshop Lightroom has stopped working" how to open Lightroom?

  I just reset my pc following the failure of Windows 10. I reinstalled all my programs downloaded, including Lightroom.

  When I try to open Lightroom, the following message shows on the screen;

  "Adobe Photoshop Lightroom has stopped working. A problem caused the blocking of the program works correctly.

  Windows will close the program and notify you if a solution is available.

  IV ' e tried UN installing and download it again, but I still get the same message.

  You must disable the GPU in the Lightroom preferences.

  Open Control Panel > go to Device Manager > look under the graphics card for the graphic card > right click and disable.

  

  Now,.

  Open Lightroom

  Go to Lightroom preferences in the Edit menu

  Click the performance tab

  Deselect the graphics processor

  Restart Lightroom

  
  

  Open and check if it works fine, then go back to Device Manager and activate the graphic processor.

  Let us know if that helps.

  Kind regards

  Mohit

• "Adobe Photoshop CC has stopped working" when you access adjustments

  I get this message "Adobe Photoshop CC has stopped working".

  I've done everything there is on the help site. Still no luck. Here's what happens:

  Photoshop opens and I can work with it. It seems that almost all functions work perfectly, HOWEVER... When I try to access an adjustment layer, say the levels, then Photoshop will stop. Strangely, if I select the black and white adjustment layer, it WORKS? The OTHERS don't.

  My system:

  Windows 7 Service pack 1

  740 NVIDIA graphics card

  Let me know if you need more details.

  Cheers, Craig

  Since you get an 0xc0000005 error code, you can deal with some Windows system files to address faulty. A lot of Photoshop depends on the use of the existing Windows files to work. It could be that the files requiring these specific adjustments are missing or damaged. Try to run a repair of Windows system (using the SFC Scannow command) or follow the instructions here to reinstall the necessary files: How to remove and reinstall Microsoft Visual C++ Runtime Libraries. AutoCAD | Autodesk Knowledge Network

• Just downloaded Lightroom 6. Adobe Photoshop Lightroom has stopped working.  Does not open

  Just downloaded Lightroom 6. When I open it, I get the following message: Adobe Photoshop Lightroom has stopped working.  A problem caused the blocking of the program works correctly.  Windows will close the program and notify you if a solution is available.

  I am running windows 8.

  Extremely frustrated that I dropped $ 150 and it doesn't work!

  I understand your concern.

  Please restart your machine in safe mode by pressing the F8 key during the restart and launch Lightroom in this mode.

  If it works well, go to Lightroom preferences > Performance > uncheck "use the graphics processor.

  and restart your machine normally after that.

  In addition, you can consult this article because the question is clearly due to the graphics card drivers.

  Adobe Photoshop Lightroom Help | Graphics processor (GPU) acceleration, troubleshooting & FAQ Lightroom

• "Adobe Photoshop Lightroom has stopped working" on the new installation.

  Just loaded LR v 6.0 of disk. Whenever pop, 'Adobe Photoshop Lightroom has stopped working' window and the only option is to close the program. I use Windows 10 with Intel HD graphics card. I looked at the Lightroom 6 Preferences.AGPREFS file to disable the graphics card, but the file is empty anyway. I also started the Lightroom.exe with administrator rights. I also reinstalled but I still get the same error message no matter what I do. I tried the demo version of CC of LR and Photoshop and wonder if there is some kind of conflict, although I have uninstalled these before implementing the stand-alone version. Please help as worked on it during the day.

  It seems that the graphics driver is at the origin of the crash program.

  Update the graphics driver.

  Regarding the solution please go to the below mentioned location and rename file 'ig7icd64.dll' to 'ig7icd64old.dll'

  You will be able to find the fine to C:\WINDOWS\SYSTEM32

• How can I fix "Adobe creative cloud has stopped working" when I opened the DRES?

  How can I fix "Adobe creative cloud has stopped working" when I opened the DRES?

  Please try the following steps.

  1. Manager of tasks opened gently and then close process and relaunch LR
  • Creative Cloud.exe
  • Adobe CEF Helper.exe
  • Service.exe Office Adobe
  • AdobeIPCBroker.exe
  • Adobe Installer.exe
  • AdobeUpdateService.exe
  • AdobeServiceInstaller.exe
  • CreativeCloud (URIHandler) .exe
  • AAM updates Notifier.exe
  • CCLibrary.exe
  • node.exe
  • CoreSync.exe

  4: If this does not work please remove Cloud Creative app.

  • Using creative cloud | Uninstall the creative cloud desktop application
  • https://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html

  3. install Creative Cloud app - https://helpx.adobe.com/creative-cloud/help/install-apps.html

• Adobe first elements has stops working

  Hello, after the passage of Windows 8.1 to Windows 10, Adobe Premiere Elements installation is done successfully.

  Cannot launch Adobe Premiere Elements car controlled the following message appears and the program stops. :

  "Adobe Premiere Elements has stopped working"

  Thank you pour your possible help

  Hello and thank you pour your answers.

  In the meantime I uninstalled my anti virus bidefender

  and since Adobe first Elements 13 met tjrs after launch: "Adobe Premiere Elements has stopped working", I uninstalled Adobe first Elements 13 and after restart I reset Windows 10.

  After reset, I reinstalled Adobe first Elements 13. The lance of program

  I then reinstalled my anti virus. The program starts correctly.

  At this point I considered my request closed.

• Hi, I had problems with the addition of soundtrack to Adobe premiere elements 13. When I add it or drag it immediately comes crashing windows, where says "Adobe Premiere Elements has stopped working". I can add videos with no problems, but cannot add any

  Hi, I had problems with the addition of soundtrack to Adobe premiere elements 13. When I add or drag it happens immediately windows crash, where says "Adobe Premiere Elements has stopped working". I can add videos with no problems, but cannot add .mp3 files.

  I had Windows 8.1, 2.4 GHz, 6 GB of RAM. How to solve this problem?

  Fixed a problem when converting the mp3 file. WAV...

  some poor Adobe Premiere Elements if there is for example simple bug in the software.  Waste of money for this software.