Similar Questions

• Cancel Adobe stock

  Hi, I would like to cancel my subscription stock but there is no options - according to this link to cancel your membership of Stock , it is said, must be managed plan and cancel the plan options, they do not appear on my account however. I also want to know if you cancel the plan you will lose all the credits in the image that have accumulated?

  Thank you

  Hello

  I'm looking in it seems that your subscription status has not been updated.  I'll let you know when resolved.

  In the FAQ: frequently asked questions, Adobe Stock

  If I cancel my subscription, can I use unused licenses in my account?

  Lol you can use your available licenses as long as your subscription is active, but you lose all unused licenses during the cancellation of your membership.

  Thank you

  Bev

• CANCELLATION FEES

  CANCELLATION FEES OF $149?

  My mistake... I should have read the terms of service more closely. Then I would never have signed up for Adobe stock first place. I had a monthly account with Dollar Stock Photo, but since this service migrated to Adobe, I decided to sign up for the free 1-month trial. I forgot to cancel after the first month, but that was fine because I need multiple images for a project anyway. But then I start the cancellation process, since I will not need more images for a few months. As soon as I hit the Cancel button, I suddenly noticed the message of 'cost of cancellation '. Too late. I am struck with a price of $149.

  I was planning on joining at a later date, when I need more images. But not now...

  But again, it is my fault for not reading details. I tried to get a refund, but was rejected. I use Adobe products for over 10 years from CS2, but it's ridiculous and very bad Adobe service. I would never treat customers like this in my own business, and in the future I will only use istock and shutterstock for my image needs.

  Congratulations on this $149 you just me, Adobe. I made a mistake and you made me pay for it.

  Hi Jonp15359760,

  Please consult the General conditions of subscription for more information on cancellation fees:

  Adobe - General conditions of subscription

  Also, please contact Adobe Support for any other clarity helps:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

• How to retrieve my Adobe Stock image credits lost?

  Hey - I bought shares of adobe as a client Adobe CC offer in September. I contacted Adobe to cancel the share subscription 2 months later - I wasn't aware that after the expiry of the 30 day trial I would be transferred to a 12 month contract. I was told that I have to cancel my membership Adobe CC in order to cancel the Stock, I did. I didn't renew it. However, I got 4 credits remaining image. I just tried to use them today, but they have disappeared - I don't think this is fair, since I had paid for them?

  Thank you!

  Hello

  In the FAQ: frequently asked questions, Adobe Stock

  If I cancel my subscription, can I use unused licenses in my account?

  # You can use your available licenses as long as your subscription is active, but you lose all unused licenses during the cancellation of your membership.

  As a gesture of goodwill, I added 4 credits to your account.

  Thank you

  Bev

• Adobe CC auto-renewal, cancellation fees and membership increase?

  I have subscribed to the accession of edition student creative cloud in July and was annoyed to find looking at my accounts for the last two months, I had to pay £ 21,91 for software that I have not used since July this year. When I took the subscription I was under the impression that membership was only for a year and that I would need to pay a £15.49 monthly fee. No where have I learned that the contract will be automatically renewed at the end of the year and that taxes would rise. I was disgusted therefore find the amount that fate of my account, let alone do not receive an email before the end of the annual membership fee to let me know that membership would automatically be renewed and that my fees would increase, but also the fact that when I cancelled my contract today that I should commit a penalty charge of £109.00 which is a scandalous 50% of the annual fee for apparently leaving a contract that I wasn't even not aware that I had!

  I had at the beginning of the contract for my final year at the University of Birmingham City and it was great, but after graduating in June, I was expecting just the contract ends in July, or at least receive a talking e-mail auto-renewal.

  I contacted a member of the customer service team today and they did not help the least of all, they did however try and offer me another membership! I looked around and finally found a lot of people who have had the same problem when it comes to penalty of cancellation fees and how it is difficult to leave their membership.

  I am so disappointed and angry about this, that I intend to let my University and social media know the TRUE nature of accessions from Adobe and what I discovered on the difficulty, is to cancel your membership, your membership renew automatically and never be contacted on charges increase and renewal and automatic stop membership penalty. It could just open peoples eyes like lock of the Adobe people in contracts and do not have the intention to treat your respect by keeping informed you, but rather of you surprised by the increase of taxes and fees in your bank statement!

  It would be good to know if anyone else has had these problems.

  Hello

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Please see Support FAQ: how to contact Adobe for support?

  Hope that helps!

  Kind regards

  Sheena

• How can I cancel my subscription to Adobe Stock?

  I would like to express that I got free trial of a month on Adobe Stock with 10 free images.  The Adobe device has indicated that I can cancel at any time before the month was out and I would not result in any charges.  The month ends at the time of 75 minutes and I'm unable to cancel that phone support will end at 17:00 and I can't find any way to inform the Customer Service that I have been informed by the Adobe Web site. When I asked before entering I was not advised that I had to cancel the last day of my free month before 17:00.

  I trust a moderator Adobe will address this issue and ensure that any amount of money from my account, if any, are returned to me immediately.  Thank you in advance.

  Hello

  Please contact our support Chat team which cancelled your Stock plan, as requested.

  Kind regards

  Bev

• Adobe Stock marketing, support and practical cancellation unpleasant and misleading

  Practical marketing of Adobe Stock are misleading.  I participate in a class action against Adobe and contribute to the financing of the judicial proceedings against them.  They have the promo 'get 10 free images' misleading that they ran in all directions, and they have buried deep in the EULA cancellation fees.   They do cancel extremely difficult.  In addition, they summer hit my credit card for the fees, even if I cancelled and worked out much taxes as original as possible.   These deceptive marketing tactics are brutal and need to get more publicity.  Their wicked practices poison relations still further to the end user.

  Replied here - Re: free trial of Adobe Stock

• Cannot cancel Adobe Stock?

  I signed up for the trial of Adobe Stock and uploaded a few photos. In the meantime, I've been incredibly busy with work and family issues. I forgot the trial and began to get it charged (and have had four months now). 'No problem', I thought. "I will simply cancel the membership now that I had time to deal with him." When I go to to cancel, I am obliged to contact support on this subject. Odd. I'm now being told I can't cancel, and if I want to, there is a cancellation fees of $131. WHAT! I had to pay $ 33 per month for four months, only uploaded a few photos and I can't cancel the membership? What about Adobe? A quick search shows tons of people having the same problem. Paid for cloud creative since it was first announced and bought all versions of Creative Suite since CS2.

  Hello

  The following terms apply to the annual - Adobe - General conditions of subscription

  Your case was refitted for the review and the support team will get in touch with you soon.

  Kind regards

  Bev

• Adobe Stock 'Free' trial refused to cancel

  I added the trial version free Adobe Stock to my subscription of the CC and used about 6 of 10 free photos. I went to cancel within 30 days to find that my account had already been loaded on the 29th day renewal period? Tried to chat to solve, the guy told me that my subscription had several months (CC MY account has been, no STOCK).  There is no help, because they would not pay the renewal or cancel the subscription without 'start' fresh termination $159! What gives? After researching I found free trial Adobe Stock SCAM with a few others who have signed up for the trial period and tried to cancel.  I am not happy and certainly suspicious of all future subscription. I just want to cancel the Add on stock! Any other suggestions that taking to Twitter? Someone had problems with subscription cancellation?

  Hello

  Your subscription of Stock began on 23 March, renewed on 23 April.  It seems that this charge had already dealt when you contacted support & have been notified of the early termination fee.

  I'll need to Stock subscription must be cancelled without fees.

  Kind regards

  Bev

• I want allows you to CANCEL my ADOBE STOCK as soon as possible.

  I am trying to cancel my Adobe stock options from month to month and I followed all the information and I just turn in a circle and back on the same page all the time.  There should be a Cancel button directly on my profile but no. This is a kind of way to make money on our backs.  I want allows you to cancel my ADOBE STOCK as soon as possible. I lost 45 minutes of my valuable time with that *.  So please, solve it as soon as possible.

  Hello

  You have purchased a subscription to the month that can be undone at any time via your account page or by contacting customer service - please check Adobe - General conditions of subscription

  As advised previously, please contact support if more assistance is required - contact customer service

  Kind regards

  Bev

• Cancel my try Adobe Stock free for one month * "risk free cancellation within the first month.

  I am in my first month and yet you charged me $178 to cancel this free trial version.

  This seems to be a tactic of the bait and switch.

  "

  Try Adobe Stock a month for free*

  • Get 10 free images to use in the coming months
  • Your first month will be refunded when you sign up for a year of Adobe Stock (10 images a month plan) to US$ 29.99/month (plus taxes)
  • "Cancel without risk in the first month.

  Please notify.

  Klaus Childs

  Hi Klaus

  Sorry for the confusion caused.

  The system calculates automatically the cancellation after 14 days according to the standard subscription terms.

  However, with the Stock promotion cancellation fees will be not processed if cancellation is made within the first month.

  Kind regards

  Bev

• Cancel renewval Adobe Stock and discounts

  I buy months to subscribe in Adobe Stock. I order only a month, but now I have pay secon time automatically. I don't need two months, and I don't have any images neend. I want money back for the second month. My account [email protected]

  I speak with your assistant in the cat. He said: "I need to pass the case to the competent team to check and help you with this. They will notify you by e-mail within 2-3 business days. "His was 10.12.2015. It is now 17.12.2015. That's the problem?

  Complete this cat your Assistant:

  File number: 0217292830 Evgeny Kudryavtsev

  Here's what we know about your problem so far. It relates to:

  
  Changes in inventories

  Membership, account, change in payment

  Cancel your membership changes

  
  Hi, we are helping other customers in line in front of you. We will be with you as soon as possible.

  In the meantime, you can try our community forums where experts are online 24/7.

  
  Now you can chat with Kabir.
  Please do not close the discussion window or browser tab because it will end our chat session.

  14:15:01

  Kabir:

  
  Hello! Welcome to the Adobe Customer Service.

  14:15:10

  Kabir:

  
  Hi Evgeny.

  14:15:36

  Evgeny Kudryavtsev:

  
  Buy hi Kabir.I month to subscribe in Adobe Stock. I order only a month, but now I have pay secon time automatically. I don't need two months, and I don't have any images neend. I want money back for the second month. My account [email protected]

  14:15:50

  Kabir:

  
  I have received your request. I would like 2-3 minutes I check with the subscription and account to help you in the application.

  14:15:50

  Kabir:

  
  Please stay on the line and do not close the chat window or browser to ensure our chat session connectivity.

  
  You will receive your chat transcript at [email protected] at the end of your cat.

  14:17:54

  Kabir:

  
  I checked and see that you have the Adobe Stock - 10 images per month (the month) from October 28, 2015 and it has renewed for 2 months on November 28, 2015. And I also see that the subscription has already cancelled your end. And it is not possible to order any refund for you since it is a month to month plan. However, you will be able to use till: Dec 28, 2015.

  14:19:57

  Evgeny Kudryavtsev:

  
  When I buy this plan - I do DISALLOW renew box! Why should I pay? His mistake of your service. I decreed not renew for the second month.

  14:20:53

  Kabir:

  
  Evgeny, I would like to inform you that Adobe all the subscription renewed automatically, if you do not cancel the subscription before it renews for one another month you is automatically moved to the second month.

  14:21:31

  Kabir:

  
  And we can refund for subscription only within 14 days of the original order.

  14:22:48

  Evgeny Kudryavtsev:

  
  Now less than 14 days after the last payment

  14:23:17

  Kabir:

  
  Evgeny, as I informed we can refund for subscription only within 14 days of the original order no renewal.

  14:23:28

  Evgeny Kudryavtsev:

  
  And I see nothing about renew automatically, but I saw renew checkbox and ban.

  14:24:44

  Kabir:

  
  Adobe Stock - 10 images per month (the month) is a membership that automatically renews itself every month.

  14:25:13

  Evgeny Kudryavtsev:

  
  It turns out that are misleading and not fraud.

  14:27:21

  Evgeny Kudryavtsev:

  
  If you do not save my money - I'll go to the police with allegations of fraud.

  14:27:37

  Kabir:

  
  Evgeny, if you feel like that. I can go forward and escalate the case to check an exception in this case.

  14:28

  Kabir:

  
  I need to send the case to the competent team to check and help you with this. They will inform you by e-mail within 2-3 business days.

  14:28:51

  Evgeny Kudryavtsev:

  
  Thank you. I'll wait.

  14:29:25

  Kabir:

  
  Is there anything else I can help you?

  14:29:53

  Evgeny Kudryavtsev:

  
  N °

  14:29:59

  Kabir:

  
  Please contact Adobe.  We are available 7 days a week, 24 hours a day. Good bye!

  
  You have finished this chat session. Please contact Adobe.

  Hello

  I apologise for the inconvenience.

  I will be climbing the case and you will get a confirmation for the same thing.

  Kind regards

  Sheena

• Cancellation of Adobe Stock.

  I got bills 425 SEK. The only thing that I could find on the invoice which gave me the information was as follows: PPSK, ALL, MLP, ERR01, DRIVEN, 001, s. o. given some research here on the forums, I came to the conclusion that this text refers to Adobe Stock.

  
  

  So I ask you to do is to cancel my subscription to Adobe Stock.

  Just a sidenote, I did not order the product on purpose, and I don't know how I ordered it accidentally.

  Best regards, Viking.

  HELLO Viking

  I cancelled the subscription complete as requested - you will continue to have access until 4 December.

  Thank you

  Bev

• Impossible to cancel my trial of adobe stock

  I signed up for the free trial of adobe stock on 11 August, because the premise of 10 free pictures and be able to cancel within the first month of good looks. I downloaded the images and goes to cancel about two days later and there is NO option at all to manage my stock plan, it just says: "you will be able to manage this plan little." thought I leave and come back later, but its 2 September and it is still saying that, a little research for my problems have shown that other people also have the problem and they pay. I want my canceled trial please, I feel here like I was duped. you may need to change the wording on the subsccription of the trial because I'm not the only one feeling misled by the looks things. Please cancel my subscription for shares Adobe. Thanks

  Hello

  You should be able to waive your project now.  Please let me know if you have any additional questions.

  Thank you

  Bev

• Put students into debt: cannot cancel Adobe Stock

  Like many other people on this forum before me, I was sucked into the trap that a register for an Adobe Stock of the trial. At the time when I needed it, I signed to see if it can be applicable to a project I was working on. He was not, and I forgot it. Fast forward to today, and I am locked with a HUGE cancellation fee.

  Yes, of course I should have read the 'fine print' - but having to pay for the year to cancel? I really thought that Adobe was a company with better values. I am a student living check to check every month and having to continue to pay more for this subscription is a terrible financial burden. I guess that Adobe does not fear to put students into debt even more.

  It is exasperating to talk to a service via chat agent. Don't even bother. You'll end up with the same offer, they give you if you try to cancel yourself, free to stay a few months and a massive headache. It's really only postpone the burden.

  Hello

  The offer stipulates that your first month will be refunded when you sign up for a year Adobe Stock (10 images/month) and you can cancel the risk free in the first month.  Before entering you must agree to the terms and conditions that stipulate that if you cancel after the period of the offer, you will be charged 50 percent of your remaining contract obligation.

  I understand that you have accepted the offer made by the officer to continue with your subscription.  If this is not what is required, please contact the support team for assistance - contact customer service

  Kind regards

  Bev