Adobe CC auto-renewal, cancellation fees and membership increase?

Similar Questions

• Cancellation fees and self-renewal.

  After dealing with Customer Service Adobe for 3 days now, I'm more frustrated and angry.

  I was encouraged to start a membership creative cloud by my teacher at my college. The student membership is an excellent tool to allow these expensive to use temporarily at a lower price products. It was in October 2013. I used CC through my academic career, after the first year, the price has increased to $19.99 per month at $29.99 per month. I received a notification that would happen, but I had been a customer for a year, I chose to let the prices go. I continued to use the service, until I finally got this month, Dec 2014. Now, I did not need CC, and I don't have a lot of money, or a full time job, so I decided I want to cancel my account.

  During registration, I was under the impression that membership was, like most of the leases, 1 year student subscription, with a fee for early cancellation, then a month after the first year. This seems like the perfect plan.

  However, when I chose to cancel my subscription after 14 months, I was told that I have to pay $130 for the cancellation. The plan was not month to month than I expected, Adobe has Auto-renouvelé without my permission or notification.

  Day before yesterday, the customer service person told me that he couldn't give up the cancellation fee, but it could demote me to the plane of the photograph which is $ 9.99 per month (instead of my $29.99 per month). Not knowing what else to do at that time I said yes.

  I looked through my notification/confirmation email that the customer service agent Adobe told me that they sent, and he had nothing. At no time around my mark of one year in October received no communication that my subscription needed me to renew it or it is automatically renewed. There was nothing.

  I also found this forum on the Adobe website, with many echoing the same chain of events that I'm through now. Adobe does not send these "end subscription" or "auto-renewal" notification emails, but they trap you in another subscription of the year without any communication to the customer.

  When I called the customer service today to share it seems to be a model with many customers being caught in the trap in a subscription to creative cloud that they don't want or can't afford, I was finally he had to cancel without fees, they would not pay for the plan of photography that I spoke in la that I was charged for today.

  It is a terrible business practice. Adobe clearly has a lot of great products, Creative cloud being one of them. There is no need to link customers with subscription auto renewed that prevent them from leaving. When I had planned to cancel my subscription, I'm at a point where I need the service once again and could afford it, I would be a re - subscribe to creative cloud. Now, I don't think that I will never agree in a contract concluded on an Adobe product. If this is how customers are treated, why I would enter into this again. I have someone to register for creative cloud, would have favored because the product is great. Now, as a graduate Art and Design, I intend to spread the word to my alma mater and my friends in the art and design community that the subscription process and the contract are a nightmare.

  Adobe didn't need to trap customers in auto renewal of subscriptions! When I called to cancel, if you had told me "Im sorry that you wish to cancel, we're sorry you see go and hope that you come back ', I'd be much more open to remain a customer of Adobe Creative Cloud. I really hope Adobe to change its membership policy, making it easy for customers to use the subscription as they wish. Until then, Im afraid I made using Adobe products.

  $ 27.99 has been credited to the card VISA ending with XX50, please check with the Bank associated with this account, let me know in case of any problem.

  Concerning

  Baudier

• Need to be reimbursed for $109.95 cancellation fees and monthly fees of $19.99

  I started my contract September 2014, I cancelled on October 1, 2015.  I had to communicate with Adobe 4 times now and have been informed I would be refunded my charge and my case should be wound.  I was told I would receive an email 24-48 hours after contact with Adobe, and I have still yet to receive one of these emails.  Each time, I have ALSO told me that my refund would happen in 5-7 working days, that has not happened. Whenever I tell the situation, the representative is not any note of my cancellation refund fee. It is absolutely absurd. THEN on top of that, I was charged $ 19.99 monthly subscription the 16th of this month.  I am beyond frustrated and said that I can't speak to a supervisor.  I spoke with a Manager and she said exactly the same thing as the representative.  I have all the documented transcripts of previous conversations and think to submit to my Bank.  Anyone have any useful suggestions?  Would be really grateful, thank you!

  Case of CS: 0216842955

  This case is up for approval. You will be informed about this soon.

  Concerning

  Stéphane

• I need to cancel my cc to adobe and do not auto renew it for next year

  I have to cancel my plan of creative photography of Cloud (a year, paid in advance), the serial number is:13332973925

  Hello

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Please go through the Adobe - General conditions of subscription as well.

  Kind regards

  Sheena

• Please cancel auto renew Adobe® Illustrator® CC (at least) my id

  Please cancel auto renew Adobe® Illustrator® CC (at least) my id

  I do not believe there is no provision for cancellation of the auto renew.  You must cancel when it comes time to renew.  You can perform the undo operation yourself.

  Cancel your subscription or membership. Creative cloud

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  https://helpx.Adobe.com/creative-cloud/help/cancel-membership.html

• Why am I being charged more for my auto-renewal that I signed for? And why am I being charged more than if I canceled and then registered again?

  Why am I being charged more for my auto-renewal that I signed for? And why am I being charged more than if I canceled and then registered again?

  One year price Intro http://forums.adobe.com/thread/1448933?tstart=0 can help

• What kind of horrible company forces a user to call to cancel and then pretended like it was normal cancellation fees for a term of contract they have unilaterally renewed "automatically"?

  What kind of horrible company forces a user to call to cancel and then pretended like it was normal cancellation fees for a term of contract they have unilaterally renewed "automatically"?

  Hi Matthew.

  I thought that it might help to clarify the difference in price for creatively Cloud and payment plans.

  The annual plan is reduced because you perform a validation for an entire year, even if you make monthly payments. Because you get a cheaper than the monthly plan price, there is a penalty of cancellation at the beginning. (It works similar to many cell phone plans where you can have any commit and a monthly fee higher or longer validation and a lower rate)

  The terms can be found here: Adobe - General conditions of subscription

  The monthly plan costs a little more, but can be canceled at any month. Subscriptions renew each month/year depending on the plan until they are cancelled.

  Guinot

• I want to congratulate the subscription and delete the auto-renewal, how do?

  I want to congratulate the subscription and delete the auto-renewal, how do?

  To cancel the https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

  - or answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

• subscription to the month for creative cloud photoshop ended due to no money in bank account, it will b auto renewed once the money is there once again in the Bank? How to cancel it permanently?

  subscription to the month for creative cloud photoshop ended due to no money in bank account, it will b auto renewed once the money is there once again in the Bank? How to cancel it permanently?

  Liliane,

  To cancel the Member please contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp

  If you cannot use the chat nicely option, try the steps mentioned below.

  • Try a different browser.
  • Clear cookies and cache

  If you are still not able to discuss, good response with the below mentioned information.

  • OS version:
  • Browser version:

  You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information on the cancellation: https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Atul_Saini

• I am trying to upgrade and it won't let me.  I have the auto renewal YOU?

  I am trying to upgrade and it won't let me.  I have the auto renewal YOU.  He always tells me that to turn it on!   ??

  Hi antoinettec43707127,

  What you are trying to upgrade to? I see that you have an ExportPDF membership and a subscription to Adobe PDF Pack (both are active with automatic renewal on). Actually not need both, like the feature that ExportPDF offer is also included in Adobe PDF Pack.

  In all cases, please log out and empty the browser's cache and then reconnect. If you're still having problems upgrading, please contact customer service. An agent should be able to help take care of it quickly.

  And if you decide to cancel one of your subscriptions, please see cancel your subscription or membership. Acrobat, Acrobat.com online services

  Best,

  Sara

• I have to cancel my subscription. I didn't know that I signed up for a renewal. Please let me cancel it and give me a refund please!

  I have to cancel my subscription. I didn't know that I signed up for a renewal. Please let me cancel it and give me a refund please! I am currentlly unemployed, homeless and this is broken. I wasn't really aware that I'm subscribing to what at the time I registered. Can I cancel my subscription and receive a refund.

  Thank you.

  Hello

  Please refer to cancel your Adobe Creative Cloud membership

  Feel free to contact customer service if you have additional questions.

  Kind regards

  Shelly

• I cancelled CreativeCloud and spent in a single licence for InDesign. It keeps telling me to renew the CC and there is no email support.

  I had to cancel CC for financial reasons, but guard InDesign goes for now. But now I can't use it. He keeps asking me to renew my creative cloud membership. When I connect my account he has the InDesign correctly and cancel CC correctly. Whenever I click on help, she crosses me questions once again. I need to work. Is there an email address?

  Hello

  Please contact Adobe support: -.

  Contact the customer service

• Creative cloud membership renewal cancellation.

  How to cancel creative cloud membership renewal? I recently received an email saying my subscription will be renewed next month, and I don't want it... After signing but it says I have not any affiliation that I signed up to. How can I make sure that the composition not be renewed? I already tried to contact Adobe support but only it redirects me to the forums...

  Two years ago, I had signed up to a year for a membership for a photography class, I took, but when I tried to cancel it after my class (I managed to talk with a guy), he said renewed the contract of a year and I had to pay for it for another year and now this year is almost up I will not renew... However, I can not even in contact with someone to check if I have in fact creative cloud to renew it or not, I trust email or when I log online...

  I'd appreciate any help,

  See you soon.

  Quick Tip - please ensure that you are connected with the same Adobe ID associated with your subscription.  You will get then of phone options & cat instead of just the forum.

  Thank you

  Bev

• Adobe Stock - bad Information on cancellation fees

  Hello

  I use stock for about a year, and download sometimes this and this for a price of one-time, which I think worked very well. Now all of a sudden am I being charged every month for a subscription, and I really have no idea how it got to this point. But alas, I can admit that I can have made a mistake along the line and do not read the text printed fine which I probably would have. So I tried to cancel the subscription, but tells me that I have to pay $150 in cancellation fees? Are you kidding me?

  
  If you want to tell me that a company highly regarded as Adobe has set me up in a subscription plan where I pay $150 to get out of? It is not acceptable at all. And on top of that, I don't have access to any form of communication (Chat button is dead) to adobe, other than the (tough phone since I live in Norway) and what is underlined here on several other topics.

  Cancel my subscription for shares. This is outrageous and customer hostility at worse. Shame on you. This is not correct.

  I'm sorry you feel that way, but appreciate your honest feedback.

  Don't forget to use the remaining image credits until your subscription is cancelled entirely at the end of your billing month (September 21).

  Kind regards

  Bev

• Fees for membership + cancellation costs?

  Hi, I am a student at the University of Mississippi and I cancelled my subscription due to a tax of $53 (I don't have that kind of money) and then I was charged of cancellation fees $133? What gives Adobe? Is the Bull.

  Student, I should not have been charged that much anyway, much less surprise cancellation fees that I had no warning on. Please fix this.

  Best regards

  Joey Bates

  This is an open forum, not Adobe support... Click below to contact Adobe staff for help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html