After 4 years, my InDesign CS 5.5 decided it was a 'trial' and denied me access!

I'll try to be brief.  I am the first buyer and user of Adobe InDesign CS5.5 software.  I have the CD and the box, in that he came as the original packaging of Adobe PageMaker 6.5 that I originally bought it years before, but Adobe smoking review PageMaker, so I've upgraded to InDesign CS5.5.  Then return in March 2012, I chatted with Samantha at Adobe, and she helped get into market and recorded.  Today my Adobe account currently shows it as being registered for me on March 26, 2012.

Here's my problem:

Back on March 22, 2012, when I chatted with Samantha it was because I had been using PageMaker 6.5 without no trouble until I've upgraded Windows XP to Windows 7.  After the upgrade to Windows 7, PageMaker 6.5 work well.  PageMaker no longer be revised, I bought an upgrade Version of Adobe InDesign CS5.5.  I asked Samantha "until I have OPEN THE PACKAGE UPGRADE" if I installed it, it would work, and she told me that since I had bought PageMaker 6.5 as a stand-alone product, he would.

Now quick before 4 YEARS and a half today and all of a sudden, I get a message that my "Trial Version" has expired.  After 4 years, he decides that it is a TRIAL VERSION AND DECIDE to expire?  Which makes no sense at all.  Since the upgrade to Windows 10 months ago, I've not had problems with my InDesign C5.5 software so far.

After following the instructions gave me my last Chat session, I uninstalled version of InDesign C5.5 I used so I could upload another version, however, whenever I did it (at least five times now) I have to enter the serial number of my prior software.  Although software is a Version upgrade, so, apparently, that software is looking for another serial number that he never locates because of so of uninstalls and reinstalls.  The original serial number for PageMaker 6.5: [deleted by Moderator].  I tried to enter, but it does not recognize it or the software and there is no option to enter a serial number of PageMaker, a different number of InDesign.

During my last Chat Session I even let Rohit M. take control away from my computer to see what he could do and still nothing has changed!  So after using this program for 4 years, the software I bought abruptly changed to a trial and the trial ended?  How ridiculous!

It's especially aggravating being I am a retired senior of 72 year and only use it occasionally for some volunteer work I do, I am very familiar with how it works and it does everything I need to do I have no need, or desire, to subscribe and pay $240 per year for some fancy programs complex, confused I would hardly use.  I not had problems with my InDesign CS5.5 never same software after upgrade my PC to Windows 10 until this annoying message popped up.

HELP Please: the simplest solution would be to get a serial number I can enter which will be recognized by my InDesign CS5.5 software when it starts, because it does not recognize the serial number of PageMaker 6.5 that worked when I loaded it originally more than 4 years ago.  Unfortunately I can't find any source where I can buy an older version of InDesign CS5.0

If anyone has any idea how I can solve this dilemma it please let me know... Thank you!

(Display of personal e-mail addresses is discouraged in public forums. Your questions will be answered here)

Thank you for the update Richard.  I asked a member of our support team to contact you directly via phone number, that we placed on the record.

I have check the InDesign CS5.5 upgrade serial number, ending with 5489, and it is still valid and available additional activations.  Once you are caught by the process of unlocking you must face no difficulty activation InDesign.

If for any reason any that you do not receive an activation error then please see Advanced solutions to errors in connection with Adobe Creative Cloud and Creative Suite applications for more details on how to resolve the error of connection that can prevent activation.

Please feel free to update this discussion if you have any questions or to face additional challenges.

Tags: InDesign

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