After fighting a multitude of Trojans, viruses and spyware, I can't connect to Windows Update and don't worry I'm still infected!

So I'm trying to save my dad's computer (and its files + settings) after that he was struck with a variety of bad guys: Alureon, FakeSysDef, Blacole, Gen-Nullo, difficulty system, etc..

Has finally got the office programs and files back after the entire MBAM, TDSSKiller, SuperAntiSpyware, etc., of jazz, but STILL not get things all the way back to the normal and good scans with MSSE, MBAM and MS Security Scanner are clean, I am afraid that the computer is always infested with something or the other...  (mainly due to my inability to use / access Windows Update: receive the 0x800A0046 error code AND get it published (feat of Java Blacole) out of a Flash drive, I used my system between the two machines... stupid, I know)

so, here are the details: Dell XPS: Windows XP Professional, Version 2002, Service Pack 3: seems to have been hit in early November that there is no fixes/updates after 11/14 or more.

I told him years not to run multiple antivirus + spyware programs at the same time, but he ignored me consistently.  I have since completely uninstalled Norton (using their removal tool on a newly created user account, as I couldn't make it work on sound - both are admin ETCA) and Webroot and installed MSSE.  At one point he swindled with system security 2011 and from there installed PC Fix, difficulty system and any other fake antivirus, it can click.  When the first infestation (before everything went to sh * t) I was takled him thanks to a restoration system and scan... About a week later, he ignored previous orders on not clicking or not to install anything without calling me everything first and got the rest of them (see list above).

This time, we could not access any program, web page, without failure, System Restore, its own user account, etc etc.  Somehow (with MBAM, TDSSKiller, etc) I entered the computer, installed process explorer, started the happy hunting and following 'view' & restore icons/programs/etc.  And yet we always face the dilemma of Windows Update, the loss of its sites Favorites/tabs, loss of / NO content in administrative tools (both through the control panel and Start Menu: file is empty when it is open) and inability to use the system restore.

I found this thread ( http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/windows-update-not-working-ie8xphome-error/db7956c9-d77c-e011-9b4b-68b599b31bf5 ) in which the fellow was in THE SAME EXACT POSITION I'm NOW - for a tee - who said: "those who would be interested - this problem has been resolved by an engineer from climbing on the Team Support of Windows XP.  It was "Removing Group Policy" through a registry fix, "Reloading safety model" via several downloads and finally run a .bat file also downloaded. "So I guess I need help do the same.

Can someone help me or offer any other advice or assistance to get this sorted out?  Thank you in advance for anything you can do!

See you soon,.

Katherine

Hi Mike,.

Yes, I tried all these steps without success...

Buuuuut...

I ended up calling the Microsoft's Technet support, which helped me to identify two registry entries that the horde of virus/trojan/rootkit had created changed, that I had not already taken AND finished the download of some clever little program (difficulty WU Utility I think?) which allowed me to reset + reregister the BITs, cryptographic, & System Restore services...  That did the trick (although, as far as I know; dear ol ' pop reported no problems at the moment ;-))

Thank you Jeebus! Laughing out loud

See you soon,.

Katherine Parrick

Tags: Windows

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