After the removal of something my computer programs, my screen is only half that it should be.

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  Tool Windows MGA results

  Diagnostic report (1.9.0027.0):
  -----------------------------------------
  Validation of Windows data-->

  Validation code: 0x8004FE21
  Code of Validation caching online: 0x0
  Windows product key: *-* - B72VQ - G6RKT-G7B6M
  Windows product key hash: ISzyTLRWNXmB8 + BGCAyBkfJVOE0 =
  Windows product ID: 00359-OEM-9804563-10468
  Windows product ID type: 8
  Windows license type: COA SLP
  The Windows OS version: 6.1.7600.2.00010300.0.0.003
  ID: {47CDEE04-15E7-4393-823C-9F19163CCB88} (3)
  Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Product name: Windows 7 Home Premium
  Architecture: 0 x 00000009
  Build lab: 7600.win7_gdr.110408 - 1633
  TTS error:
  Validation of diagnosis:
  Resolution state: n/a

  Given Vista WgaER-->
  ThreatID (s): n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002

  Windows XP Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  File: No.
  Version: N/a, hr = 0 x 80070002
  WgaTray.exe signed by: n/a, hr = 0 x 80070002
  WgaLogon.dll signed by: n/a, hr = 0 x 80070002

  OGA Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002
  OGAExec.exe signed by: n/a, hr = 0 x 80070002
  OGAAddin.dll signed by: n/a, hr = 0 x 80070002

  OGA data-->
  Office status: 100 authentic
  Microsoft Office Enterprise 2007 - 100 authentic
  2007 Microsoft Office system - 100 authentic
  OGA Version: N/a, 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

  Data browser-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: fast
  Download unsigned ActiveX controls: disabled
  Run ActiveX controls and plug-ins: allowed
  Initialize and script ActiveX controls not marked as safe: disabled
  Allow the Internet Explorer Webbrowser control scripts: disabled
  Active scripting: allowed
  Recognized ActiveX controls safe for scripting: allowed

  Analysis of file data-->
  [File mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0 x 80092003
  [File mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0 x 80092003
  [File mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0 x 80092003
  [File mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0 x 80092003
  [File mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0 x 80092003
  [File mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0 x 80092003
  [File mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0 x 80092003
  [File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0 x 80092003
  [File mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0 x 80092003
  [File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

  Other data-->
  Office details: {47CDEE04-15E7-4393-823C-9F19163CCB88}1.9.0027.06.1.7600.2.00010300.0.0.003x 64*-*-*-*-G7B6M00359-OEM-9804563-104688S-1-5-21-4105253140-3248553093-608739849ASUSTeK Computer Inc.        UL80VT American Megatrends Inc.. 214 20110117000000.000000 + 00061B83607018400F804090409Eastern Standard Time(GMT-05:00)03_ASUS_portable100100Microsoft Office Enterprise 2007129AF2C442EAD0F143bTpphlGMO63Fl + N/RWz9H3zae4 =81599-906-1700076-651751100Microsoft Office system 20071219

  Content Spsys.log: 0 x 80070002

  License data-->
  The software licensing service version: 6.1.7600.16385

  Name: Windows 7 HomePremium edition
  Description: operating system Windows - Windows (r) 7, channel OEM_COA_SLP
  Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
  ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00196-045-610468-02-1033-7600.0000-3172012
  Installation ID: 104731195014616722429474505736359264920732256592507294
  Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial product key: G7B6M
  License status: licensed
  Remaining Windows rearm count: 2
  Trust time: 28/11/2012-09:54:21

  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: n/a
  Beyond: 0x000000000001EFF0
  Event timestamp: 11:22:2012 12:30
  ActiveX: Registered, Version: 7.1.7600.16395
  The admin service: recorded, Version: 7.1.7600.16395
  Output beyond bitmask:
  Altered the file: %systemroot%\system32\sppobjs.dll
  Altered the file: %systemroot%\system32\sppc.dll|sppc.dll.mui
  Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
  Altered the file: %systemroot%\system32\sppwinob.dll
  Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui
  Altered the file: %systemroot%\system32\slcext.dll|slcext.dll.mui
  Altered the file: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM
  Altered the file: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
  Altered the file: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
  Altered the file: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
  Altered the file: %systemroot%\system32\drivers\spsys.sys

  --> HWID data
  Current HWID of Hash: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GFyGfz73n8sErBkTCA4/HhDcKpGyg ==

  Activation 1.0 data OEM-->
  N/A

  Activation 2.0 data OEM-->
  BIOS valid for OA 2.0: Yes
  Windows marker version: 0 x 20001
  OEMID and OEMTableID consistent: Yes
  BIOS information:
  ACPI Table name OEMID value OEMTableID value
  APIC1150 011711 APIC
  FACP 011711 FACP1150
  DBGP 011711 DBGP1150
  HPET 011711 OEMHPET
  START 011711 BOOT1150
  MCFG 011711 OEMMCFG
  SLIC _ASUS_ Notebook
  CO-SUBMISSION 011711 OEMECDT
  LASRYVITRAGE 011711 OEMB1150
  GSCI 011711 GMCHSCI
  SSDT PmRef CpuPm

  The common cause for these mismatches is a defective Intel Rapid Storage Tech driver

  Download and install the latest version of...

  http://Downloadcenter.Intel.com/Detail_Desc.aspx?AGR=Y&ProdId=2101&DwnldID=21730

  Then run another MGADiag report and view the results.

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• After the removal of the malware, no program shows up & not able to perform the system restore.

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  No doubt...

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  If, when you try to connect with Internet Explorer, you see something like:

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  We will check your network connection properties.

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  Check your settings for how your network adapter gets its IP and DNS settings.  On most home systems, these parameters must be defined for the system will get the settings automatically.

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  Click Start, settings, Control Panel, network connections, and then select your current network connection.

  On the general tab, click Properties.

  In the drop down in the Middle, find and highlight the selection of Internet Protocol (TCP/IP) and click Properties.

  In the Internet Protocol Properties window, the usual selections are to get the IP and DNS settings automatically.  Select the following two options:

  Obtain an IP address automatically

  Get a DNS server address automatically

  The rest of the options on the screen should then be grayed out/not available.

  Make changes, then click OK, OK to save the settings.

  Restart your computer and test your connection.

  Perform scans for malware, and then fix any problems:

  Download, install, update and do a full scan with these free malware detection programs:

  Malwarebytes (MMFA): http://malwarebytes.org/
  SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

  They can be uninstalled later if you wish.

  Also, I typed cmd in the start run box and the command-line entered ipconfig enough and ipconfig/renew.  This is also not rectify the situation.

  For your assistance, the following is a copy of a part of the file that I thought that may be applicable after that I typed in miscinfo32 in start, run box:

  Summary of the system:

  Name of the operating system Microsoft Windows XP Professional
  Version 5.1.2600 Service Pack 3 Build 2600
  Manufacturer of operating system Microsoft Corporation
  System FIELD name
  System manufacturer Dell Inc.
  Dimension of the model 8400 system
  System Type X 86-based PC
  Processor x 86 Family 15 Model 4 Stepping 3 GenuineIntel ~ 2992 Mhz
  A04 BIOS Version/Date Dell Inc., 10/01/2005
  SMBIOS Version 2.3
  Windows C:\WINDOWS directory
  System directory C:\WINDOWS\system32
  Boot Device \Device\HarddiskVolume2
  The local United States
  Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413 - 2111).
  CHAMP\steve user name
  Eastern Daylight Time zone
  Total physical memory 1 024,00 MB
  Available physical memory 534,65 MB
  Total virtual memory 2.00 GB
  Available virtual memory 1.96 GB
  Swap file space 2.40 GB
  Paging file C:\pagefile.sys

  Network card:

  Name [00000001] Broadcom NetXtreme 57xx Gigabit Controller
  Adapter Type Ethernet 802.3
  Product Type Broadcom NetXtreme 57xx Gigabit Controller
  Installed Yes
  ID of device PNP PCI\VEN_14E4 & DEV_1677 & SUBSYS_01771028 & REV_01\4 & 1D7EFF9E & 0 & 00E0
  Last reset 23/03/2011 14:51
  Index 1
  B57w2k service name
  IP 192.168.1.102
  IP 255.255.255.0 subnet
  Gateway IP 192.168.1.1
  Active Yes DHCP
  192.168.1.1 DHCP server
  DHCP lease expires on 2011-03-24 15:22
  DHCP lease obtained 23/03/2011-15:22
  MAC address 00:11:11:CB:96:8 D
  0xDCFF0000-0xDCFFFFFF memory address
  IRQ channel, IRQ 16
  Driver c:\windows\system32\drivers\b57xp32.sys (7.73.0.0 built by: WinDDK, 181,75 KB (186 112 bytes), 1980-01-01 01:00)
   
  Name [00000002] RAS Async adapter
  Card type not available
  Card product Type RAS Async
  Installed Yes
  PNP ID of device not available
  Last reset 23/03/2011 14:51
  Index 2
  Service name AsyncMac
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  MAC address is not available
   
  Name [00000003] Packet Scheduler Miniport
  Adapter Type Ethernet 802.3
  Product Type Packet Scheduler Miniport
  Installed Yes
  ROOT\MS_PSCHEDMP\0000 PNP device ID
  Last reset 23/03/2011 14:51
  Index 3
  Name of the service
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  MAC address 00:11:11:CB:96:8 D
  Driver c:\windows\system32\drivers\psched.sys (5.1.2600.5512 (xpsp.080413 - 0852), 67,50 KB (69 120 bytes), 10/08/2004-07:00)
   
  Name [00000004] Wan WAN (L2TP) Miniport
  Card type not available
  Product type Wan (L2TP) WAN Miniport
  Installed Yes
  ROOT\MS_L2TPMINIPORT\0000 PNP device ID
  Last reset 23/03/2011 14:51
  Index 4
  Service name Rasl2tp
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  MAC address is not available
  Driver c:\windows\system32\drivers\rasl2tp.sys (5.1.2600.5512 (xpsp.080413 - 0852), 50,13 KB (51 328 bytes), 10/08/2004-07:00)
   
  Name [00000005] Wan WAN (PPTP) Miniport
  Adapter Type wide area network (WAN)
  Product type Miniport Wan WAN (PPTP)
  Installed Yes
  ROOT\MS_PPTPMINIPORT\0000 PNP device ID
  Last reset 23/03/2011 14:51
  Index 5
  Service name PptpMiniport
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  MAC address 50:50:54:50:30:30
  Driver c:\windows\system32\drivers\raspptp.sys (5.1.2600.5512 (xpsp.080413 - 0852), 47.25 KB (48 384 bytes), 10/08/2004-07:00)
   
  Name [00000006] WAN (PPPOE) Miniport
  Adapter Type wide area network (WAN)
  Product type WAN (PPPOE) Miniport
  Installed Yes
  ROOT\MS_PPPOEMINIPORT\0000 PNP device ID
  Last reset 23/03/2011 14:51
  Index 6
  Service name RasPppoe
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  MAC address 33:50:6F:45:30:30
  Driver c:\windows\system32\drivers\raspppoe.sys (5.1.2600.5512 (xpsp.080413 - 0852), 40,50 KB (41 472 bytes), 10/08/2004-07:00)
   
  Name [00000007] Direct parallel
  Card type not available
  Product Type Direct parallel
  Installed Yes
  ROOT\MS_PTIMINIPORT\0000 PNP device ID
  Last reset 23/03/2011 14:51
  Index 7
  Service name Raspti
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  MAC address is not available
  Driver c:\windows\system32\drivers\raspti.sys (5.1.2600.0 (xpclient.010817 - 1148), 16,13 KB (16 512 bytes), 10/08/2004-07:00)
   
  Name [00000008] Wan (IP) Miniport
  Card type not available
  Type of product (IP) WAN Miniport
  Installed Yes
  ROOT\MS_NDISWANIP\0000 PNP device ID
  Last reset 23/03/2011 14:51
  8 index
  Service name NdisWan
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  MAC address is not available
  Driver c:\windows\system32\drivers\ndiswan.sys (5.1.2600.5512 (xpsp.080413 - 0852), 89,38 KB (91 520 bytes), 10/08/2004-07:00)
   
  Name [00000009] Packet Scheduler Miniport
  Adapter Type Ethernet 802.3
  Product Type Packet Scheduler Miniport
  Installed Yes
  ROOT\MS_PSCHEDMP\0001 PNP device ID
  Last reset 23/03/2011 14:51
  Index 9
  Name of the service
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  16:4 MAC address: 20:52:41:53
  Driver c:\windows\system32\drivers\psched.sys (5.1.2600.5512 (xpsp.080413 - 0852), 67,50 KB (69 120 bytes), 10/08/2004-07:00)
   
  Network adapter 1394 name [00000010]
  Adapter Type Ethernet 802.3
  Product Type 1394 network adapter
  Installed Yes
  V1394\NIC1394\9103858423C01 PNP device ID
  Last reset 23/03/2011 14:51
  Index 10
  Service name NIC1394
  IP address not available
  IP subnet not available
  Default IP gateway not available
  Active Yes DHCP
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  MAC address 52:df:35:27:59:E5
  Pilot c:\windows\system32\drivers\nic1394.sys (5.1.2600.5512 (xpsp.080413 - 0852), 60,38 KB (61 824 bytes), 10/08/2004-07:00)
   
  Name [00000011] Miniport Wan WAN (ATW)
  Adapter Type wide area network (WAN)
  Product type Miniport Wan WAN (ATW)
  Installed Yes
  ROOT\NET\0000 PNP device ID
  Last reset 23/03/2011 14:51
  11 index
  WANATW service name
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  00:03: 8A: 00:00:15 of MAC address
  Driver c:\windows\system32\drivers\wanatw4.sys (8.3.0.0, 32,80 KB (33 588 bytes), 2005-02-23 22:12)
   
  Name [00000012] Symantec Network Security Miniport
  Adapter Type Ethernet 802.3
  Type of product Symantec Network Security Miniport
  Installed Yes
  ROOT\SYMC_SYMIMMP\0000 PNP device ID
  Last reset 23/03/2011 14:51
  12 index
  Service name SymIMMP
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  MAC address 00:11:11:CB:96:8 D
  Driver c:\windows\system32\drivers\symim.sys (9.2.0.37, 35.55 KB (36 400 bytes), 2009-07-28 23:21)
   
  Name [00000013] Symantec Network Security Miniport
  Adapter Type Ethernet 802.3
  Type of product Symantec Network Security Miniport
  Installed Yes
  ROOT\SYMC_SYMIMMP\0001 PNP device ID
  Last reset 23/03/2011 14:51
  13 index
  Service name SymIMMP
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  16:4 MAC address: 20:52:41:53
  Driver c:\windows\system32\drivers\symim.sys (9.2.0.37, 35.55 KB (36 400 bytes), 2009-07-28 23:21)

  Network Protocol:

  Name MSAFD Tcpip [TCP/IP]
  Service numbers without connection
  Guarantees delivery Yes
  Yes guarantees sequencing
  Maximum address size 16 bytes
  Message size maximum 0 bytes
  Message Oriented No.
  Minimum address size 16 bytes
  Pseudo stream oriented No.
  Supports broadcasting no.
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports shipped data Yes
  Supports graceful closing Yes
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  Name MSAFD Tcpip [UDP/IP]
  Connectionless service Yes
  Guaranteed delivery no.
  Guarantees sequencing No.
  Maximum address size 16 bytes
  63,93 Message size maximum KB (65 467 bytes)
  Message Oriented Yes
  Minimum address size 16 bytes
  Pseudo stream oriented No.
  Media broadcasting Yes
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast Yes
   
  Name RSVP UDP Service provider
  Connectionless service Yes
  Guaranteed delivery no.
  Guarantees sequencing No.
  Maximum address size 16 bytes
  63,93 Message size maximum KB (65 467 bytes)
  Message Oriented Yes
  Minimum address size 16 bytes
  Pseudo stream oriented No.
  Media broadcasting Yes
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption Yes
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast Yes
   
  Name RSVP TCP Service provider
  Service numbers without connection
  Guarantees delivery Yes
  Yes guarantees sequencing
  Maximum address size 16 bytes
  Message size maximum 0 bytes
  Message Oriented No.
  Minimum address size 16 bytes
  Pseudo stream oriented No.
  Supports broadcasting no.
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption Yes
  Supports shipped data Yes
  Supports graceful closing Yes
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{86DE67BB-124C-4039-9E0A-6E34D8ED163A}] SEQPACKET NetBIOS name 3
  Service numbers without connection
  Guarantees delivery Yes
  Yes guarantees sequencing
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Supports broadcasting no.
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{86DE67BB-124C-4039-9E0A-6E34D8ED163A}] DATAGRAM 3 NetBIOS name
  Connectionless service Yes
  Guaranteed delivery no.
  Guarantees sequencing No.
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Media broadcasting Yes
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{FDBF57E6-2C39-4D5C-90D7-D29559CA61B2}] SEQPACKET NetBIOS name 0
  Service numbers without connection
  Guarantees delivery Yes
  Yes guarantees sequencing
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Supports broadcasting no.
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{FDBF57E6-2C39-4D5C-90D7-D29559CA61B2]} 0 DATAGRAM NetBIOS name
  Connectionless service Yes
  Guaranteed delivery no.
  Guarantees sequencing No.
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Media broadcasting Yes
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{9E8A814B-6996-4336-9096-A51FC25DDFFD}] SEQPACKET NetBIOS name 1
  Service numbers without connection
  Guarantees delivery Yes
  Yes guarantees sequencing
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Supports broadcasting no.
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{9E8A814B-6996-4336-9096-A51FC25DDFFD}] DATAGRAM 1 NetBIOS name
  Connectionless service Yes
  Guaranteed delivery no.
  Guarantees sequencing No.
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Media broadcasting Yes
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{39725903-652B-46ED-A34D-F03FCA3F2EA2}] SEQPACKET NetBIOS name 2
  Service numbers without connection
  Guarantees delivery Yes
  Yes guarantees sequencing
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Supports broadcasting no.
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{39725903-652B-46ED-A34D-F03FCA3F2EA2]} 2 DATAGRAM NetBIOS name
  Connectionless service Yes
  Guaranteed delivery no.
  Guarantees sequencing No.
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Media broadcasting Yes
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{4CF6D63E-0CE2-43D2-A604-E0B5AE500F96}] SEQPACKET NetBIOS name 4
  Service numbers without connection
  Guarantees delivery Yes
  Yes guarantees sequencing
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Supports broadcasting no.
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{4CF6D63E-0CE2-43D2-A604-E0B5AE500F96}] DATAGRAM 4 NetBIOS name
  Connectionless service Yes
  Guaranteed delivery no.
  Guarantees sequencing No.
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Media broadcasting Yes
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{037081C0-F24A-4CCD-AF1B-D5A478C0A28F}] SEQPACKET NetBIOS name 5
  Service numbers without connection
  Guarantees delivery Yes
  Yes guarantees sequencing
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Supports broadcasting no.
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{037081C0-F24A-4CCD-AF1B-D5A478C0A28F}] DATAGRAM 5 NetBIOS name
  Connectionless service Yes
  Guaranteed delivery no.
  Guarantees sequencing No.
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Media broadcasting Yes
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.

  WinSock network:

  File c:\windows\system32\winsock.dll
  Size of 2.80 KB (2 864 bytes)
  Version 3.10
   
  File c:\windows\system32\wsock32.dll
  Size 22,00 KB (22 528 bytes)
  Version 5.1.2600.5512 (xpsp.080413 - 0852)

  Summary of Internet Explorer:

  Version 8.0.6001.18702
  Build 86001
  Ask the path C:\Program may Explorer
  English (United States)
  Active printer Dell AIO Printer A920, winspool, Ne04:
   
  Level of 128-bit encryption
  Disabled Access Manager
  IEAK install not

  Internet Explorer Versions of files:

  Actxprxy.dll 6.0.2900.5512 96 KB 2008-04-13 20:11:48 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Advpack.dll 8.0.6001.18702 126KO 08/03/2009 04:32:48 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Asctrls.ocx 6.0.2900.5512 112KO 2008-04-13 20:08:58 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  browselc.dll 6.0.2900.5512 62KO 2008-04-13 13:03:24 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Browseui.dll 6.0.2900.5512 KB 1 001 2008-04-13 20:11:50 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  cdfview.dll 6.0.2900.5512 148 KB 2008-04-13 20:11:50 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Comctl32.dll 5.82.2900.6028 603 KB 2010-08-23 12:12:04 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Dxtrans.dll 8.0.6001.18702 211KO 08/03/2009 04:31:38 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Dxtmsft.dll 8.0.6001.18702 340KO 08/03/2009 04:31:44 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  iecont.dll not available not available not available not available
  iecontlc.dll not available not available not available not available
  Iedkcs32.dll 18.0.6001.18968 379 KB 10/09/2010 01:58:03 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Iepeers.dll 8.0.6001.18968 180KO 09-10-2010 01:58:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Iesetup.dll 8.0.6001.18702 70 KB 08/03/2009 04:32:50 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  ieuinit.inf not available 56 KB 2009-06-29 04:40:16 unavailable C:\WINDOWS\SYSTEM32
  Iexplore.exe 8.0.6001.18702 624KO 08/03/2009 14:09:26 C:\Program may Explorer Microsoft Corporation
  imgutil.dll 8.0.6001.18702 34KO 08/03/2009 04:31:38 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Inetcpl.cpl 8.0.6001.18968 1 435 KB 10/09/2010 01:58:06 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Inetcplc.dll 6.0.2600.0 108KO 10/08/2004 07:00 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Inseng.dll 8.0.6001.18702 93KO 08/03/2009 04:32:46 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  MLang.dll 6.0.2900.5512 573 KB 2008-04-13 20:11:57 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  MSENCODE.dll 2000.7.25.0 KB 92 10/08/2004 07:00 not available C:\WINDOWS\SYSTEM32
  Mshta.exe 8.0.6001.18702 45KO 08/03/2009 04:31:02 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Mshtml.dll 8.0.6001.18975 5 818 KB 10/09/2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Mshtml.tlb 8.0.6001.18702 1 601 KB 08/03/2009 04:31:02 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Mshtmled.dll 8.0.6001.18972 65KO 09-10-2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  mshtmler.dll 8.0.6001.18702 47KO 08/03/2009 04:31:18 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Msident.dll 6.0.2900.5512 51KO 2008-04-13 20:11:59 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Msidntld.dll 6.0.2600.0 15 KB 10/08/2004 07:00 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  msieftp.dll 6.0.2900.5512 243 KB 2008-04-13 20:11:59 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  msrating.dll 8.0.6001.18702 189KO 08/03/2009 04:34:18 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  mstime.dll 8.0.6001.18968 598KO 09-10-2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Occache.dll 8.0.6001.18968 202KO 09-10-2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  proctexe.ocx 6.3.2900.5512 80 KB 2008-04-13 20:10:35 C:\WINDOWS\SYSTEM32 Intel Corporation
  sendmail.dll 6.0.2900.5512 54 KB 2008-04-13 20:12:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Shdoclc.dll 6.0.2900.5512 537KO 2008-04-13 13:03:19 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Shdocvw.dll 6.0.2900.5512 1 464 KB 2008-04-13 20:12:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Shfolder.dll 6.0.2900.5512 25KO 2008-04-13 20:12:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Shlwapi.dll 6.0.2900.5912 463ko 08/12/2009 05:23:28 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  TDC.ocx 8.0.6001.18702 65KO 08/03/2009 04:30:56 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  URL.dll 8.0.6001.18702 104KO 08/03/2009 04:34:28 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Urlmon.dll 8.0.6001.18968 1 183 KB 10/09/2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Webcheck.dll 8.0.6001.18702 231KO 08/03/2009 04:34:48 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  WinInet.dll 8.0.6001.18968 895 KB 10/09/2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation

  Internet Explorer connectivity:

  Dial connection preference never
   
  LAN settings
   
  AutoConfigProxy wininet.dll
  AutoProxyDetectMode disabled
  AutoConfigURL
  Proxy disabled
  ProxyServer
  ProxyOverride
   
  America Online
   
  AutoProxyDetectMode disabled
  AutoConfigURL
  Proxy disabled
  ProxyServer
  ProxyOverride
  Internet programs to use connection not available
   
  Maximum attempts 10
  Waiting between retries 5 sec
  Disconnect idle 20 min time
  Autodisconnect disabled
   
  Modem Intel(r) 537EP V9x DF PCI Modem
  Remote access PPP server
   
  Connect to the network
  Enable Software Compression Yes
  Would require no encrypted password
  Require no data encryption
   
  TCP/IP network protocols
   
  Use server assigned IP address Yes
  The 0.0.0.0 IP address
  Use server assigned NameServer Yes
  Primary addresses DNS name server: 0.0.0.0
  Secondary DNS: 0.0.0.0
  Primary WINS: 0.0.0.0
  Secondary WINS: 0.0.0.0
   
  Use the Compression header IP Yes
  Use the default gateway Yes
   
  Name of the script file

  You have any ideas that could help me find an internet connection?  Thanks for any help.

  The removal of the virus seems to have taken some required system files.  See if the System File Checker helps.  Click Start > run and enter in the field open.

  sfc/scannow

  Press ENTER.  The System File Checker must detect the missing necessary files and put back them.  If this does not work, use a system restore point from before you were infected.  If this does not work, get out of your XP installation diskettes.

• Windows Vista does not respond after the removal of a usb device! HELP Please!

  I have windows vista for my PC and I noticed that most of the time when I remove a usb device, the computer is unresponsive and crashes on me shortly after. And I won't have any choice but to cut the main power supply if the computer shuts down. I know that this cannot continue and will eventually damage the computer. Is there a solution and why this can happen?

  Hi ClaudL,

  1. this happens with all type USB devices?

  2 when was the last time it was working fine?

  It is possible that some third-party programs installed on the computer is causing the problem.

  I suggest that you put the computer in a clean boot state and check.

  To help resolve the error and other messages, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

  See the link below to learn more about how to clean boot.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  http://support.Microsoft.com/kb/929135

  Reset the computer to start as usual

  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

  (a) click Start, type msconfig in the search box and press ENTER.

  (b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

  (c) under the general tab, click the Normal startup option, and then click OK.

  (d) when you are prompted to restart the computer, click on restart.

  I hope this helps!

  Halima S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.