After trying to install sp1 on an Acer Aspire computer an error code came 0xc01a001.
During the installation of sp1 on an acer aspire desktop is a 2006 or 2007 model and never had viruses, spyware or firewall protection load, the computer stops unexpectedly. There are 3 downloads, it was successfully downloaded and installed the first, about 30% of the second installation the computer turned off. Us have just installed Norton 360 software with protection virus, software firewall and spyware but had disabled to start the download of sp1. The computer when it is nine of the trial Norton virus protection. The computer is running Vista Home OS. Once the computer is turned off it rebooted and came up with a black screen and some numbers running in the upper left corner. When he stopped running 0xc01a001 came. We tried the fix windows without success, it does not start in safe mode. The error message indicates that windows is not shut down properly. I would be grateful for help to the person who owns that count it as me is not computer informed.
Thank you, gmax3
Hello
What is the exact error code or error message?
First of all, I suggest to disable automatic system error reboot and check the error code.
Disable the automatic restart in the event of system failure
I would suggest trying the following methods and check if it helps.
Method 1:
Run the Startup Repair tool and check if it helps.
Startup Repair: frequently asked questions:
http://Windows.Microsoft.com/en-us/Windows-Vista/startup-repair-frequently-asked-questions
Method 2:
Perform a restore of the system, the Windows recovery environment and check if it helps.
Make repairs to the system of Windows recovery environment:
Note: once you see the recovery options, select System Restore and go forward.
Method 3:
Run check disk/Repair of environment recovery to check and remove bad sectors on the hard drive.
Make repairs to the system of Windows recovery environment:
Note: once you see the recovery options, select command prompt and run the command: chkdsk /r and press Enter to continue.
Warning: when running chkdsk on the drive hard if bad sectors are found on the disk hard when chkdsk attempts to repair this area if all available on which data may be lost.
For another reference related to the installation of Vista service pack, see the following Microsoft article:
http://support.Microsoft.com/kb/947366
Hope the information is useful.
Tags: Windows
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