Aging support

I have a problem. I have two installations of my software; my desktop and my laptop according to the EULA from Adobe. The latter is for travel and remote customer support.
I bought a copy of Acrobat 9 Pro for Windows. I have a valid purchase and it is saved from Adobe.

I bought a copy of CS5.5 Design Standard for Mac upgrade. I also have a valid purchase and it is saved from Adobe.

I bought a CC photo package. I have everything working on my desk.

However, my laptop is a different story.

All the BONES are up-to-date.

I was greeted the week last with an error-prompt me to re-enter my serial number on my cell phone. I got an error that the key was not valid for the product.

I contacted support. I was told that my serial number had been revoked.

File number 0188164881.

I left numerous messages in the case on my account and contacted chat support again and again without assistance. I have to wait.

I ran uninstalls, CC cleaner and scoured my automated system Adobe and then re-uploaded to CS5.5 installation package.

I managed to be invited to the serial number and then upgrade product and serial number.

I know that last time (when Adobe offered a hotline) I had to have a challenge sequence for this race. I have a record of it in my files - the actual sequence.

Fast forward to today. I don't have any product running my laptop and I need for a trip next Friday. I have no timeline and no response from Adobe. I don't understand. I continue to be told she was refitted (I didn't initially this hoping a team would include how to help) and I have to wait and have patience. I can't work on my laptop. I asked for help, but none are forthcoming and the cat just entry level people keep saying the same expectation. Case notes are not updated by the climbing group, so I have no idea of what is happening. Super frustrated. Same tweeted group Adobe Acrobat...

Meet someone else - you have a way to work with the system and to get this working?

I'm at my wit's end.

Try to contact one of the members of the staff of Adobe here in this forum using the private message option (here is one who has a record of being helpful: https://forums.adobe.com/people/Sheena%20Kaul ).  While I can't promise anything, nor can they, they are often useful with the guest of action with cases that seem to overlook if they cannot grow a remedy themselves.

Tags: Adobe

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